[SOLVED] Windows 7 Prof(64bit-SP1) Error 0x80070002

B

Blubmann

Member
Joined
Jan 15, 2019
Posts
7
Hello everybody,

sorry for my bad english but I am not a native speaker.
My father gave me his pc because it the windows update did not work.
So first thing I get an 0x80070002 error in windows update dialog. I try sfc /scannow but I get the error Windows Resource Protection could not perform the requested operation.
Then I try to install SP1 again, but i get the same error. Last I tried to install windows 7 inplace upgrade and again the same error.
Then I found your site and hope you can help me. I follow your instruction and uploaded the required files. Thanks in advance.


Greets BlubmannView attachment SFCFix.txtView attachment CBS.zip
 
Hello and welcome,

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool

2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST64.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

  1. Download SURT for your system. (Windows 7 SP1 x64)
  2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
  3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
  4. Attach this log in your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Step 1:
Is AVG still installed and if so, which version ?

Step 2:
I need to have a look at your COMPONENTS hive.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.


Option#2 (only if you are unable to follow the previous instructions)


  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
 

Attachments

Well done.
Check Windows Update again and report the result.
If it fails, run sfc /scannow again and attach the zipped cbs.log to your next reply.
 
Hi PeterJ,

I try windows update but I get the error 0x80070002 again.

Then I try sfc /scannow but again Windows Resource Protection could not perform the requested operation

Here the Logs

Greets Blubmann

View attachment CBS.zip
 
Unfortunately the COMPONENTS hive is severely damaged and not repairable.
I would suggest to do a repair install with these instructions: Windows 7: Repair Install
Please backup all your important data first, just in case.
 
Hi PeterJ,

I tried the repair install, but I get an error too.
So I decided to install completly new. Now everything is fine.
Thanks for your help.

Greets Blubmann
 
Thanks for your feedback.

Greetings
 
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