[SOLVED] Windows 7 pro x64 update error 80073701 & 8007371B

[Amika]

hi, this is my first post in the forum, and it's about my win7 pro unable to update which is very annoying since it will goes to the update process everytime i shutdown my notebook since last week. It gave error code 80073701 and 8007371B as shown in the attached photo. Also attached the CHECKSUR.log. Hope that someone could help me with this error.

 

[Sysnative Windows Update]

Hello and welcome!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put
   tags around the log to break up the text.

Afterwards, run SURT again and attach CheckSUR.log.

 

[Amika]

hi,

please find the attached code of sfcfix.txt and the two attached text files.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-11-23 09:08:39.225
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\fttsen\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Winsxs\Manifests
Successfully copied file C:\Users\fttsen\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636.manifest.
Successfully copied file C:\Users\fttsen\AppData\Local\niemiro\Archive\Manifests\amd64_policy.8.0.microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_465807b554eb9197.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_policy.8.0.microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_465807b554eb9197.manifest.
Successfully restored ownership for C:\Windows\Temp\CheckSur\Winsxs\Manifests
Successfully restored permissions on C:\Windows\Temp\CheckSur\Winsxs\Manifests
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-11-23 09:08:39.562
Script hash: h09Qjxv6YNL3vpgFY4exoDI5V/A65FUt9qPZVbpMPWI=
----------------------EOF-----------------------

 

[Sysnative Windows Update]

And another one:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.

Afterwards, run SURT again and attach CheckSUR.log.

 

[Amika]

hi,

please find the attached sfcfix and checksur.log seem like no more errors? :eek4:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-11-23 10:17:03.086
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\fttsen\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636
Successfully copied file C:\Users\fttsen\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\ATL80.dll to C:\Windows\winsxs\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\ATL80.dll.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2018-11-23 10:17:03.320
Script hash: Oc25QuYO2fQzGXuHWLVgAZa6VUkT2bhckvsTXo7nlIE=
----------------------EOF-----------------------

 

[Sysnative Windows Update]

Yup, please try updates again and attach CBS.log in case any fail.

 

[Amika]

hi,

i've tried seem like it still giving me the same error codes... attached here is the CBS.log i've winrar it as the original file size was over 250mb in size...

regards,

 

[Sysnative Windows Update]

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4457144 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

 

[Amika]

hi,

attached here is the searchreg.txt file.

regards,

 

[Sysnative Windows Update]

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and if any fail, attach CBS.log.

 

[Amika]

hi,

sorry for the delay was out for lunch just now, it's still giving the same error code, and attached here are the fixlog and cbs.log respectively..

regards,

 

[Sysnative Windows Update]

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4462923 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

 

[Amika]

hi,

please find the attached searchreg.txt

regards,

 

[Sysnative Windows Update]

Good night!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and if any fail, attach CBS.log.

 

[Amika]

hi,

done the fixlist and now it's down to only one error when performing the update which is 8007371B, please find the attached cbs.log and fixlog.

regards,

 

[Sysnative Windows Update]

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try installing the update just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log
6. Also attach C:\Windows\Inf\setupapi.dev.log

 

[Amika]

hi,

please find the attached setupapi.dev.log, cbs.log and the logfile which i uploaded to mediafire since it's 66mb in size.

regards,


LogfileLogfile

 

[Sysnative Windows Update]

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Afterwards, try updates again and if any fail, attach CBS.log with ProcMon.PML.

 

[Amika]

hi

it's still giving the same error code 8007371B. please find the attached cbs.log and promon pml file uploaded to mediafire --> Logfile(2)

regards

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-11-23 15:52:42.030
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\fttsen\Desktop\SFCFixScript.txt [0]


RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_microsoft-windows-scripting_31bf3856ad364e35_none_647ac29440f3f3fd\v!6.1.7601.18283.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_microsoft-windows-scripting_31bf3856ad364e35_none_647ac29440f3f3fd\v!6.1.7601.18283.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_microsoft-windows-scripting_31bf3856ad364e35_none_647ac29440f3f3fd\v!6.1.7601.18283.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_microsoft-windows-scripting_31bf3856ad364e35_none_647ac29440f3f3fd\v!6.1.7601.18283.
RegistryScript:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2018-11-23 15:52:42.550
Script hash: hBD/ECj0SoMlTwy6HqvCdAKs7x/MTFoM82dq8rE3eHs=
----------------------EOF-----------------------

 

[Sysnative Windows Update]

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.