[SOLVED] Windows 7 Pro x64 KB4534310 fails with 0x80073701 error

[nymtb]

Hi,

I've been having a issue trying to install this update so that I can upgrade to Win 10.

I've attached CheckSUR.log and SFCFix.txt files.

If someone can help it would be very much appreciated!

Thanks!

 

[PeterJ]

Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Attach that file to your next reply.

 

[nymtb]

HI,

I've attached the SFCFix.txt file after running.

Thanks so much!

 

[PeterJ]

Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[nymtb]

Hi Peter,

I attached the file.

Thanks!!

 

[PeterJ]

Follow the instructions below please.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the file SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the
  
  SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[nymtb]

Hi Peter,

Files are attached

Thanks!

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the file SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the
  
  SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[nymtb]

Hi Peter,

Files are attached

Thanks!!

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
   64-bit: Downloading Farbar Recovery Scan Tool
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the
  
  SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 3:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[nymtb]

Hi Peter,

Oh man, I think it worked??

I attached all files:

Thanks!

 

[PeterJ]

Step 1 went successful and the log file of step 3 looks good too.
The attachment SFCFix.txt is not what is expected. Are you sure you used the file SFCFix.zip in my previous message at step 2 ?

 

[nymtb]

Hi Peter,

I believe I used the SFCFix.zip from your previous message, maybe I made a mistake, should I do it again to be safe?

Thanks!

 

[PeterJ]

I've spotted the problem at step 2 in message #10. I provided a downloadlink to an earlier used SFCFix.zip instead of using the attachment SFCFix.zip.
I have corrected that. Please redo step 2 in message #10.

 

[nymtb]

Hi Peter,

No worries, I ran it and it went pretty quickly, please see attached.

Thanks!

 

[PeterJ]

Good. Check Windows Update and report the result.
If it fails copy the file C:\Windows\Logs\CBS\cbs.log to your desktop, zip it and attach the zipped cbs.log to your next reply.

 

[nymtb]

Hi Peter,

No Luck in getting it to update kb4534310 I attached cbs.zip, but it was still too big.

You can download it here: CBS.zip

Thanks!!

 

[PeterJ]

Remove Update Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:4457139
4. Let me know if it says it was successful or if there are any errors.

 

[nymtb]

Hi Peter,

It said update KB:4457139 is not installed.

Thanks!

 

[PeterJ]

FRST Registry Search

1. Click the Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
   Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
   
5. Right-click on the file FRST64.exe and choose Run as administrator.
6. Copy and paste KB4457139 into the Search box and click the Search Registry button.
7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
8. You may close any remaining open windows now.