Windows 7 Pro Update Stuck in Loop

[sammhodge]

Hi,
I have been trying to set up a laptop for a customer at my work. Its the standard thing we do, nothing out of the ordinary compared to normal however with this laptop when trying to install windows updates its gotten to a point where it says "Please restart your computer to finish installing updates" When i reboot the machine it pops up a box saying that it will reboot in 15 minutes or so with a count down as to when it will reboot.
I have browsed many of these threads with similar problems in the past 2 days and ive even gone to the extent of replacing parts in the machine to see if theyre faulty however still no luck, ive tried registering dll's and they seemed to fail whether thats any indication for it!

Thanks

 

[BrianDrab]

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[LiquidTension]

Hello,

Please do the following:

• Click the Windows Start
  
  button. Type CMD in the search bar, right-click CMD and click
  
  Run as administrator.
• Copy and paste (right-click the Window + Paste) the line below into the Command Prompt. Press Enter on your keyboard afterwards.
  
  reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt
  
  
• A Notepad file will open. Copy the contents of the file and paste in your next reply.