[SOLVED] Windows 7 KB4103718 and KB4103713 failed with error 80073701

S

stevtan01

Member
Joined
May 20, 2018
Posts
10
I had tried to installed KB4103718 and KB4103713 for the last week without success with Windows update (error 80073701) and offline update (error 14801).

SFCFix returned with no error as below

pic.png

Any help is greatly appreciated.


Steven
 
thanks for the response.

Performed the following step
1. Step 2 - sfc/scannow - with error
2. Step 4 as per instruction - Sfcfix - with error
3. Step 3 - Windows6.1-KB947821-v34-x64.msu - with error
4. CheckSUR log indicate KB4088875 error
5. Download windows6.1-kb4088875-x64_8a9779c594fec5a8ec70e49de467de3c67cf5829 and got message - The update is not applicable to your computer

Please advise. Thanks for your help in advance.

Steve

step2.pngView attachment CBS_after_step2.logView attachment CheckSUR_step3.logView attachment CBS_after_step3.rarView attachment SFCFix.txt
 
Hi,

Thanks for the logs, lets start working on this, please execute the following:


SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file SFCFIX.ZIP, attached below, and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    sfpcJCen14An3ndjNGCI7mByhjHJud.png
    SFCFIX.zip
  • Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 

Attachments

Hi,

Thanks for the log. Next:

System Update Readiness Tool (SUR)
  • Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file
  • Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
  • Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log
    Note:     If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, One Drive or upload to SendSpace and just provide the link for the file here.
 
Hi Steven,

Thanks for the log.

Sorry I copy a file to the wrong place on my last fix! lets correct that by applying the fix attached, please copy & paste the resulting log to the topic.


Run SUR again and post the new CheckSUR.log
 

Attachments

Hi,

The CheckSUR log is clean, lets see SFC...


SFC scan
  • Please open up a Command Prompt Window as a Administrator, instructions for Windows 7 or Windows 8 and 8.1.
  • Inside the command prompt window type or copy & Paste the following command:
    sfc /scannow
Note: This may take some time to finish. If the result is not "No integrity violations found" or equivalent please do the following:


Export the CBS folder
  1. Open the folder C:\Windows\Logs
  2. Right-click on the CBS folder, and select Copy
  3. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS
  4. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder
  5. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created
    If the zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, One Drive or upload to SendSpace and just provide the link for the file here.
 
Hi Sleepydude,

Executed the following
1. sfc /scannow - No integrity violations found - Attached is the cbs.log
2. Windows6.1-KB947821-v34-x64.msu - No error - Attached is the CheckSUR.log
3. sfcfix - No error
4. Windows update - KB4284828 (2018-06 Security Monthly Roll-Up) failed with 80073701 - Attached is the cbs1.log - Windows Update no longer shows the 2018-05 Secuirty Monthly roll-up KB4103718 and KB4103713
5. sfc /scannow - No integrity violations found - Attached is the cbs2.log
6. Windows6.1-KB947821-v34-x64.msu - No error - Attached is the CheckSUR1.log

Please advise

Thanks

Steven
 

Attachments

Hi Steven,

If you force Windows to search for new updates does it show any updates to install or you got any error?
 
Hi Sleepydude,

Windows Update didn’t show any error. It listed number of update which installed successfully except KB4284828.

Steven
 
Hi Steven,

I found the error on the log lets see if we can resolve it... please execute only the steps I ask you to do.


Install Update using Dism
  1. Please download KB4093118 http://download.windowsupdate.com/d..._5ea1778b896fcc764e0db8da7d094f62dc98d82f.msu save the file to c:\windows\temp
  2. change the name of the update file to a smaller name windows6.1-kb4093118-x64.msu
    (keep the extension .msu in the end of the file name in case its visible if not ignore that)
  3. open the Command Prompt as Administrator (Tutorial)
  4. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand windows6.1-kb4093118-x64.msu -f:* C:\windows\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-kb4093118-x64.cab
  5. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  6. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  7. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  8. Paste (Ctrl+V) it into your next post please.
 
Hi sleepydude,

I executed step 1-6 as per instructed and received no error message.

Please advise the next step.

Steven
 
Hi Steven,

No errors is good. Try to install KB4284826 in case of errors upload the new CBS.log in zip format.
 
Hi Steven,

That is good. I suppose there are no more Updates offered by Windows Update to install?
 
Hi Sleepydude,

I did windows update over the weekend and all update are installed successfully.

Thanks for your assistance.

Best regards

Steven
 
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