[SOLVED] Windows 7: KB3072630 doesn't install

DennisGr

Member
Joined
May 28, 2015
Posts
10
Location
North Rhine-Westphalia, Germany
Hi,
I now have a problem with a windows update on another Win 7 x64 PC. You helped me superbly before and I'd like to kindly ask for your help again.

Here, KB3072630 does not install. This is likely caused by 3 defective sectors on the hard drive. I changed the drive for a new one and could made a clone of the old disk, Windows runs perfectly from the new one, except for installing this one update. After cloning, Chkdsk told me to have corrected some file-corruption in the C:\Windows\winsxs\... directory. Possibility is very high that these were the files for this particular update, I think.

I used SURT, but changed nothing. I've then tried sfcfix and it said, there are 23 not corrected errors.

This is the log of sfcfix:
Read More:



The checkSUR.log reads as follows:
Read More:


Hope you can help me again. Thanks in advance!
 
Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named CKing123. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Hello DennisGr!

Follow these instructions:

SFCFix Fix
This fix is very specific for DennisGr's computer. For everyone else, trying this fix on your own computer might damage your computer. If you are after assistance, create a new thread, and you will be assisted shortly.

Download SFCFix (by niemiro) and move the executable on your Desktop
Download the attached View attachment SFCFix.zip and move the archive to your Desktop
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it
mMabJGT.gif

SFCFix will launch, let it complete
Once done, a file will appear on your Desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply



Now, run SURT again, and post the CheckSur log again

-CKing
 
Thanks for your help, here are the results:

SFCFix

Read More:


checkSUR.log
Read More:
 
Alright, so do you see KB3072630 in the list of updates to install? And if you do, does it install?



We should also do a SFC scan to see if there are any other corrupt files

SFC Scan
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Code:
[COLOR=#0000ff]sfc /scannow [/COLOR]
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
Code:
[COLOR=#0000ff]copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"[/COLOR]
4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note
:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

-CKing
 
Alright, so do you see KB3072630 in the list of updates to install? And if you do, does it install?

Although there were no more errors in SURT, the update couldn't be installed either. No idea what the problem now is. I must say that I had to bring the computer back to our custumer meanwhile...they needed to go on working on it, so I cannot check any further. But - Thank you for your help so far!!
 

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