[SOLVED] WINDOWS 7 Home Basic x64 - Cannot install KB4534310

mylon · Jul 15, 2023

Hello,

I have an old laptop and I was updating some programs and I took advantage and updated Windows Update. But KB4534310 update does not update. The following error appears "The update is not applicable to your computer."

In Event Viewer, the following error appears: "The Windows update could not be installed due to error 2149842967 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\gg \ Downloads \windows6.1-kb4534310-x64.msu" ")"

What I've already tried:

- Download and install the 3 catalog updates (requirements for KB454310)
- Install using DISM (always gets to 100% but when looking for update KB454310 it is not in the system)
- sfc /scannow

Windows update seems to work fine most of the time, well it always checks for updates for Windows Defender and Microsoft Essentials...

I am unable to perform Step 3 - Run ComponentsScanner.

I downloaded the file normally (ComponentsScanner 36,8 MB), double-clicked it, clicked yes, then a command prompt window opens and quickly closes and nothing happens.

Thanks,

CBS: Gofile - Free Unlimited File Sharing and Storage

PeterJ · Jul 16, 2023

Hello and welcome,

Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows.
After that, check Windows Update but do NOT install any updates.
Provide a screenshot of the available important updates first.

mylon · Jul 16, 2023

Hello,

Here it is:

https://imgur.com/fSdQ3yD

PeterJ · Jul 16, 2023

Try to install the shown update and report the result.

mylon · Jul 16, 2023

Installed normally.

''Microsoft Security Essentials Security Intelligence Update - KB2310138 (version 1.393.557.0)

Installation Date: ‎16/‎07/‎2023 7:23 PM

Installation Status: Success''

~~But that same update appeared again to be downloaded/installed~~

On closer inspection, it appears to be the same update and version number, but with a smaller size.

Installed normally.

PeterJ · Jul 17, 2023

Great.

Install Update with DISM

Download the update MSU here: https://catalog.s.download.windowsu..._4dc78a6eeb14e2eac1ede7381f4a93658c8e2cdc.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp
replace C:\temp with your path if different

expand windows6.1-kb4534310-x64_4dc78a6eeb14e2eac1ede7381f4a93658c8e2cdc.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4534310-x64.cab
You should receive the message:
The operation completed successfully.
Make sure to allow the computer to restart if prompted.
If you receive any other message:
Post a screenshot of the Commandprompt window.
Zip and attach the file C:\Windows\Logs\CBS\CBS.log

mylon · Jul 17, 2023

Hello,

It reached 100%, there was no request to restart.

PeterJ · Jul 17, 2023

Olá,Chegou

a 100%, não houve pedido para reiniciar.

This forum is using the English language. Please translate your text into English.
Google Translates above as:

hello, arrived

at 100%, there was no request to restart.

Restart the machine.
Does KB4534310 show up as installed ?

mylon · Jul 17, 2023

It doesn't show up as installed.

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PeterJ · Jul 17, 2023

Install this update. Looking at your screenshot the installation failed.

Install Update with DISM

Download the update MSU here: https://catalog.s.download.windowsu..._9747e7510da5a465ee86597bb35da721bb364785.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp
replace C:\temp with your path if different

expand windows6.1-kb4537813-x64_9747e7510da5a465ee86597bb35da721bb364785.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4537813-x64.cab
You should receive the message:
The operation completed successfully.
Make sure to allow the computer to restart if prompted.
If you receive any other message:
Post a screenshot of the Commandprompt window.
Zip and attach the file C:\Windows\Logs\CBS\CBS.log

mylon · Jul 17, 2023

The update installs 100% and asks to restart.

During the reboot, the following sentence appeared "failed to configure Windows updates reverting changes".

In Event Viewer>Installation it says: Failed to change package KB4537813 to Installed state. Status 0x80070645.

Windows update is offering another Microsoft Security Essentials update.

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PeterJ · Jul 17, 2023

Hmm, that is a weird description for error 0x80070645: ERROR_UNKNOWN_PRODUCT, This action is only valid for products that are currently installed.
Which security programs are installed ?

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:4537813
Let me know if it says it was successful or if there are any errors.

mylon · Jul 17, 2023

Here is a screenshot of the Event Viewer:

Installed security programs:

- Microsoft Security Essentials (real-time)
- Malwarebytes (real-time)
- PandaCloudCleaner

A few times a month I use other scan-only programs:

- Kaspersky Virus Removal Tool
- Trend Micro HouseCall
- ESET Online Scanner
- PandaCloudCleaner
- adwcleaner

Remove Update Manually - Not installed on this computer...

PeterJ · Jul 18, 2023

Installed security programs:

- Microsoft Security Essentials (real-time)
- Malwarebytes (real-time)
- PandaCloudCleaner

You should install only 1 antivirus program. Multiple antivirus programs may conflict with each other.

Step 1:
Uninstall Malwarebytes and PandaCloudCleaner.
Restart the machine.

Step 2:
FRST Registry Search

Click the Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST64.exe and choose Run as administrator.
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Copy and paste KB4537813 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

mylon · Jul 18, 2023

Step 1:
OK

Step 2:

PeterJ · Jul 18, 2023

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Step 2:
FRST Registry Search

Click the Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST64.exe and choose Run as administrator.
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Copy and paste KB4534310 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

mylon · Jul 18, 2023

PeterJ · Jul 18, 2023

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Step 2:
Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows.
After that, check Windows Update but do NOT install any updates.
Provide a screenshot of the available important updates first.
Attach the file cbs.log also.

mylon · Jul 18, 2023

Windows Update:

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PeterJ · Jul 19, 2023

Install the update shown in the screenshot.
Check Windows Update again.
Provide a screenshot of the available important updates.

[SOLVED] WINDOWS 7 Home Basic x64 - Cannot install KB4534310

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