[SOLVED] Windows 7 fails to install SP1

[EvylRat]

Hello to everyone on this forum. 1st time user here, found my way here via SFCFix.

Problem: Cannot install Service Pack 1 on Windows 7.
SFC /SCANNOW shows file corruption that cannot be repaired. System Readyness Tool did not fix the error. Drive has been ChkDsked and a few corruptions fixed. Western Digital tools confirm the drive is Good.

So the issue is that I cannot get an old ISO file for Windows 7. Using the install disk tool and SFCFix will not work because I only have access to Windows 7 Home Edition SP1 ISO file.

Any help to fix this update or corrupt file is appreciated. Before resorting to a system restore, I'd like to try and fix this first.

SFCFix version 42.32768.0.0 by niemiro.Start time: 2016-04-07 09:57:43.169
Microsoft Windows 7  - amd64
Not using a script file.








AutoAnalysis::
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.17233_none_2ff8543a26d52a05\mstscax.dll




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     1
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 42.32768.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-04-07 10:01:14.719
----------------------EOF-----------------------

 

[Aura]

Hi EvylRat :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFix.zip and move the archive to your Desktop;
  Note: Make sure that the file is named SFCFix.zip, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
  
  
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

SFCFix.zip

 

[EvylRat]

Aura, thank for you the response.
Good news; "Windows Resource Protection did not find any integrity violations."

SFCFix version 3.0.0.0 by niemiro.Start time: 2016-04-11 09:21:28.224
Microsoft Windows 7  - amd64
Using .zip script file at C:\Users\Florex\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.17233_none_2ff8543a26d52a05\mstscax.dll


Successfully copied file C:\Users\Florex\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.17233_none_2ff8543a26d52a05\mstscax.dll to C:\Windows\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.17233_none_2ff8543a26d52a05\mstscax.dll.


Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.17233_none_2ff8543a26d52a05\mstscax.dll
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.17233_none_2ff8543a26d52a05\mstscax.dll
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-04-11 09:30:12.660
Script hash: 80Obmy5jx6LDHEfnwlxFWt5ZgOOdn1SIr1bgIL0Wsio=
----------------------EOF-----------------------

No luck with getting Windows 7 SP1 on though. I reran the SUTR again, nothing popped up, but installing SP1 gave the following result;

Windows 7 Service Pack 1 for x64-based Systems (KB976932)

Installation date: ?11/?04/?2016 10:40


Installation status: Failed


Error details: Code 80070490


Update type: Important


Windows 7 Service Pack 1 is a recommended collection of updates and improvements to Windows that are combined into a single installable update. The service pack can help make your computer safer and more reliable. A typical installation will take about 30 minutes to complete, and you will have to restart your computer about halfway through the process.

Does it still think it's corrupt?

 

[Aura]

If you go in your Windows Updates control panel and click on Check for updates, are there any that comes up other than the SP1?

 

[EvylRat]

Hello again. thought I replied to this. Only "Windows 7 Service Pack 1 for X64 (KB976932)" is displayed.
Under optional, only "Update for Windows 7 (KB976422)" and this too fails.
The Error code for SP1 is 80070490.
Today I ran WSUS Offline with the SP1 patch, but since it won't succeed it just entered an endless loop of attempts. I've prewarned the Laptop owner it could be Factory Restore time!

 

[Aura]

Does that laptop have an OEM or retail version of Windows 7?

 

[EvylRat]

Does that laptop have an OEM or retail version of Windows 7?

Urgh, just OEM; and the code is completly rubbed off!
The exact error message is
"Installation Was Not Successful. Elements not found. Error: ERROR_NOT_FOUND(0x80070490)
I can't do an in place upgrade without the disc. Is Factory Reset looking like easiest / best option?

 

[Aura]

Right now, a Factory Reset is what I would call a fastest solution. For me, it would be the easiest/best. Looks like you have a time constraint on that issue, so that's what I would do (since it's a customer's computer).

 

[EvylRat]

It's a friends PC, but sometimes a fresh start is both quicker, and ensures there are no problems. We've already taken a backup so pretty much nearly there. I appreciate the time you've spend helping me with that, thank you and take care.

 

[Aura]

No problem EvylRat, you're welcome. Sorry that I couldn't assist you more than that!