Windows 7: Error Code 80070490

R

rockbanh

Member
Joined
Apr 17, 2015
Posts
23
I'm trying to install updates KB2574819, KB2592687, and KB2830477 but i get the error code in the title.


SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-16 21:28:45.408
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 4
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-04-16 21:30:34.329
----------------------EOF-----------------------


CBS file
https://www.dropbox.com/s/8uyjy8dj8qarorj/CBS.rar?dl=0
 
Hi and welcome to Sysnative. Sorry for the slight delay. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Re-run CheckSUR
Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, zip up and attach the following log file.

C:\Windows\Logs\CBS\CheckSUR.persist.log

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix log
2. CheckSUR log
 

Attachments

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-21 22:44:31.030
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\MichaelB\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7601.17514_none_fa8534ab236134c4
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.20717_none_f92b73683f55b780
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.16597_none_f84b55572678fa17
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.16385_none_f85420e32672b12a


Successfully copied file C:\Users\MichaelB\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7601.17514_none_fa8534ab236134c4\rrinstaller.exe to C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7601.17514_none_fa8534ab236134c4\rrinstaller.exe.
Successfully copied file C:\Users\MichaelB\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.20717_none_f92b73683f55b780\rrinstaller.exe to C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.20717_none_f92b73683f55b780\rrinstaller.exe.
Successfully copied file C:\Users\MichaelB\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.16597_none_f84b55572678fa17\rrinstaller.exe to C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.16597_none_f84b55572678fa17\rrinstaller.exe.
Successfully copied file C:\Users\MichaelB\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.16385_none_f85420e32672b12a\rrinstaller.exe to C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.16385_none_f85420e32672b12a\rrinstaller.exe.


Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7601.17514_none_fa8534ab236134c4
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7601.17514_none_fa8534ab236134c4
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.20717_none_f92b73683f55b780
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.20717_none_f92b73683f55b780
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.16597_none_f84b55572678fa17
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.16597_none_f84b55572678fa17
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.16385_none_f85420e32672b12a
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7600.16385_none_f85420e32672b12a
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-04-21 22:44:31.483
Script hash: oVxk0qC/2GLNd/GyeJaETPUK2V0Yb9fKglxvbV0vQzY=
----------------------EOF-----------------------
 

Attachments

Go ahead and try installing your updates now. It's not uncommon to have to manually install the failed updates after fixing corruption. So if it doesn't work normally, please try downloading each update and installing it. Links to download them follow.

KB2574819
KB2592687
KB2830477
 
OK, looks like we are almost there. Please do the following.

Step#1 - SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each
    sfc /scannow

    Wait for this to finish before you continue
    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

Step#2 - SFCFix
1. Download SFCFix.exe and save this to your Desktop.
2. Save any open documents and close all open windows.
3. Double click on SFCFix.exe to open it.
4. Follow all on screen instructions and upon completion, a file should be created on your Desktop named SFCFix.txt.
5. Please post the contents of this log in your next post. Thank you.

Step#3 - Windows Update Log
Please zip and attach your Windows Update Log from c:\windows\WindowsUpdate.log
Items for your next post
1. CBS Log
2. SFCFix Log
3. WindowsUpdate.log
 
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-22 21:18:09.920
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.
AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.







Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-04-22 21:55:21.396
----------------------EOF-----------------------

https://www.dropbox.com/s/8uyjy8dj8qarorj/CBS.rar?dl=0
View attachment WindowsUpdate.rar
 
Please check the following.

1. Click your Start button
2. Select Control Panel
3. Click on Programs
4. Click on View installed updates
5. In the search box in the upper right of the screen, type in KB3023562
6. Let me know if this update was there. If it is, please uninstall it and then trying installing the one update that is still failing.

Thanks.
 
OK, let's make sure there's not a registry issue. If that checks out then we have to fix a file corruption and that should do it. Please do the following.

Step#1 - Retrieve Components Hive

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.
 
Thanks. Registry looks good.
2015-04-22 20:32:26, Error CBS Failed to resolve package 'Package_49_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
Click to expand...
Based on the error from the log it must be a missing or corrupt file. Let's check.
Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe[/URL] (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-23 19:00:50.880
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\MichaelB\Desktop\SFCScript.txt [1]








FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-04-23 19:00:53.012
Script hash: YVltOtL3vSv0NdQcMUSOmnIW4BGnaOLCwU/3B9zqq/A=
----------------------EOF-----------------------
 
It does indeed look like missing files. Please try the following.

Step#1 - Fix Missing Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Ignore the Manifests folder.
  6. Open the Packages folder and copy the files into the following folder (if there are any files). If the Packages folder doesn't exist within Servicing you will need to create it.
    C:\Windows\Temp\CheckSur\Servicing\Packages
  7. Run the System Update Readiness Tool (SURT) again.
  8. When the SURT finishes installing, zip up and attach the following log file:
    C:\Windows\Logs\CBS\CheckSUR.persist.log


Step#2 - Try Installing Update again
KB2574819


Let me know how it goes.
 

Attachments

OK, thanks. Let's get some fresh logs.

Step#1 - Fresh CBS Log

  1. Run the following from a command-prompt.
  2. copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  3. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.


Step#2 - Windows Update Log
Please zip and attach your Windows Update Log from c:\windows\WindowsUpdate.log
 
Looks like we have to manually put the files where they need to go. The files didn't get moved to the appropriate place from the Packs.zip. I'm preparing a post for this right now.
 
Let's see how this goes. Let's just try this first without attempting an update.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-23 21:04:33.275
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\MichaelB\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\Packages


Successfully copied file C:\Users\MichaelB\AppData\Local\niemiro\Archive\Package_49_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.cat to C:\Windows\servicing\Packages\Package_49_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.cat.
Successfully copied file C:\Users\MichaelB\AppData\Local\niemiro\Archive\Package_49_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum to C:\Windows\servicing\Packages\Package_49_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.mum.


Successfully restored ownership for C:\Windows\servicing\Packages
Successfully restored permissions on C:\Windows\servicing\Packages
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2015-04-23 21:04:34.378
Script hash: g8kj4J+KhV3xcuXw/F8hORT5cuDZxnNg5GQKbb0mCKs=
----------------------EOF-----------------------
 
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