[SOLVED] Windows 7 Entreprise x64 SP1 (on VMware) - KB4516048 and KB4516065 not installing: error

M

MatLcq

New member
Joined
Dec 4, 2019
Posts
3
Hello,

New user here.
Before posting, I've tried to solve the issue by myself, using all the information I could find on this (very) well done forum. I've read the tutorials and tried multiple tools and fixes without luck.
So here I am, asking for someone's help, hoping that it is something obvious and easy to fix.

Basically stated:
- Windows 7 Entreprise x64 SP1 running on a VM (VMware Workstation 15 Player)
- KB4516048 and KB4516065 not installing even though they have been superseded by more recent updates probably
- CBS folder zipped (large): CBS
- CheckSUR.persist.log attached
- WindowsUpdate.log attached
- SFCFix.txt attached

SFCFix and CheckSUR logs are not helping me much to understand the issue.
It seems to be error code 0x80092004 (or 0x80070002? missing files?) (as seen in WindowsUpdate.log)

Code: 
2019-12-04    09:01:59:984     128    ab8    DnldMgr    *************
2019-12-04    09:01:59:984     128    ab8    DnldMgr    ** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2019-12-04    09:01:59:984     128    ab8    DnldMgr    *********
2019-12-04    09:01:59:984     128    ab8    DnldMgr      * Call ID = {BF956D32-B1B9-4FB2-9012-E4C43A5780CB}
2019-12-04    09:01:59:984     128    ab8    DnldMgr      * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2019-12-04    09:01:59:984     128    ab8    DnldMgr      * Updates to download = 1
2019-12-04    09:01:59:984     128    ab8    Agent      *   Title = 2019-09 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4516048)
2019-12-04    09:01:59:984     128    ab8    Agent      *   UpdateId = {33914DB8-1210-4C5A-A5CD-61FDB5828D88}.200
2019-12-04    09:01:59:984     128    ab8    Agent      *     Bundles 1 updates:
2019-12-04    09:01:59:984     128    ab8    Agent      *       {68C34AB9-A51E-43D0-A8B5-69864B67A5FB}.200
2019-12-04    09:01:59:984     128    ab8    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {68C34AB9-A51E-43D0-A8B5-69864B67A5FB}.200]  ***********
2019-12-04    09:01:59:984     128    ab8    DnldMgr      * Queueing update for download handler request generation.
2019-12-04    09:01:59:984     128    ab8    DnldMgr    Generating download request for update {68C34AB9-A51E-43D0-A8B5-69864B67A5FB}.200
2019-12-04    09:01:59:999     128    978    AU    Successfully wrote event for AU health state:0
2019-12-04    09:01:59:999     128    978    AU      # Pending download calls = 1
2019-12-04    09:01:59:999     128    978    AU    <<## SUBMITTED ## AU: Download updates
2019-12-04    09:01:59:999     128    468    AU    Getting featured update notifications.  fIncludeDismissed = true
2019-12-04    09:01:59:999     128    468    AU    No featured updates available.
2019-12-04    09:02:00:062     128    ab8    Handler    Generating request for CBS update 68C34AB9-A51E-43D0-A8B5-69864B67A5FB in sandbox C:\Windows\SoftwareDistribution\Download\6e86611490987f46e5676cdccddd7172
2019-12-04    09:02:00:062     128    ab8    Handler    Selected payload type is ptExpress
2019-12-04    09:02:00:062     128    ab8    Handler    UH: DpxRestoreJob returned 0x80070002
2019-12-04    09:02:00:062     128    ab8    Handler    Detected download state is dsHavePackage
2019-12-04    09:02:56:081     128    974    Handler    FATAL: CBS called Error with 0x80092004,
2019-12-04    09:02:56:081     128    ab8    Handler    FATAL: UH: 0x80092004: Async stage operation failed in CUHCbsHandler::StageCbsPackage
2019-12-04    09:02:56:081     128    ab8    Handler    FATAL: Request generation for CBS update complete with hr=0x80092004 and pfResetSandbox=0
2019-12-04    09:02:56:081     128    ab8    Handler    FATAL: Error source is 106.
2019-12-04    09:02:56:081     128    ab8    DnldMgr    FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80092004.
2019-12-04    09:02:58:281     128    ab8    DnldMgr    WARNING: Download request generation failed with 0x80092004.
2019-12-04    09:02:58:281     128    ab8    DnldMgr    Error 0x80092004 occurred while downloading update; notifying dependent calls.
2019-12-04    09:02:58:281     128    ab8    Agent    *********
2019-12-04    09:02:58:281     128    ab8    Agent    **  END  **  Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2019-12-04    09:02:58:281     128    ab8    Agent    *************
2019-12-04    09:02:58:281     128    d60    AU    >>##  RESUMED  ## AU: Download update [UpdateId = {33914DB8-1210-4C5A-A5CD-61FDB5828D88}]
2019-12-04    09:02:58:281     128    d60    AU      # WARNING: Download failed, error = 0x80092004
2019-12-04    09:02:58:281     128    d60    AU    #########
2019-12-04    09:02:58:281     128    d60    AU    ##  END  ##  AU: Download updates
2019-12-04    09:02:58:281     128    d60    AU    #############


Thank you for any assistance.

Best regards,
Mat
 

Attachments

Thank you for this swift reply.

If you don't mind me asking, how did you spot the problem? Which log?

Again, thank you for your help!
 
So by knowing it was error code 0x80092004, you knew it was that particular package (KB4490628) that was causing/resolving the problem (file corruption?).
Does it means that I can keep it just in case this error comes back at a later time?
Thanks
 
Yes, that's correct. Critical Windows Update related files were missing, so the system could not interpret the data it was receiving by Windows Update causing it to fail. By installing this, you resolved the issue. It won't come back. Once it's installed, you no longer need it.
 
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