You ARE a Microsoft MVP but I thought you might work for Staples too, because 'that was easy.' THANK YOU it took about 15 minutes for it to install, and then ALL my updates were already installed = THANK YOU!
So I restarted my computer and the Service Pack doesn't show up as a needed update anymore (even though the log says it 'failed??' but anyway... since you know this stuff well, now it says I need a 'driver for keyboard filter' and when I install it fails, and I also get 'Intel Turbo Boost Technology driver' but that fails, too.
Anyway, any further help is appreciated and thank you!