[SOLVED] Windows 7 Cannot Be Updated - Windows 10 Error C1900101-40017

garioch7

garioch7

Security Analyst
Staff member
Joined
Dec 11, 2015
Posts
18
Location
Port Hastings, Nova Scotia, Canada
Good day. I have been voluntarily helping an elderly gentleman, a friend, who lives in another province, via Team Viewer. He is not all that computer-literate. He has not been been able to update his Windows 7 SP1 x64 since July 2016. When I attempt to update it, there is a Windows 10 update error message in the Windows Update module which states the Windows 10 update failed, Error Code: C1900101-40017. The gentleman does not want Windows 10 and states that he does not recall approving an update to Windows 10.

We have let Windows Update run overnight, but nothing is updated. I ran sfc /scannow, which reports that there are no resource integrity violations. I had him twice run the Windows System Update Readiness Tool (Windows6.1-KB947821-v34-x64.msu), and let it run overnight. Both times, the following morning, it was hung and had be closed via the Task Manager.

He wants to keep his Windows 7. Is there someway to clear this error and permit him to keep his Windows 7 updated? He only uses the computer for web browsing, emails, and playing games.

Any assistance will be appreciated. If you require more information, please let me know and I will arrange with him to remote into his computer and run any programs you suggest and provide any logs that you might require to solve his issue.

Thank you and have a great day.

Regards,
-Philsysteminfo.PNGupdate-err.PNG
 
BrianDrab:

Thank you for the welcome to Sysnative. I have been here before, about a year ago, when Aura, a colleague from Bleeping Computer, helped me out with some SFC issues.

Yes, my friend still needs assistance. From what I can figure out, the Windows 10 install that he says that he did not initiate, seems to have bombed and now he can't update his Windows 7. He does not want Windows 10, and I think that there was probably an incompatible ACER driver that nixed the Windows 10 upgrade, so I don't think that trying to get Windows 10 installed is going to work, even if he did want it.

What we need to do is clear that Windows 10 upgrade error, so he can continue to update his Windows 7 Home Premium x64 SP1. He hasn't been able to update since July 2016. I outlined the steps that I have taken to try to assist him in my first post. Unfortunately, my efforts to date have been unsuccessful. Since he lives about 600 miles away, and is 80 years old, and not very computer-literate at all, doing a factory reset would be beyond him, and I wouldn't be able to accomplish that for him remotely, which means that he would have to pay someone to do it for him, and he is on a limited, fixed-income pension. He mainly uses the computer for playing games, emails, and browsing some news websites.

So what I am hoping is that there is some way to clear that Windows upgrade error and get his backlogged, and future, Windows updates to install. Any assistance will be greatly appreciated.

Thank you and have a great day.

Regards,
-Phil
 
Let's get started. When you go to Windows Update and click for Check for Updates does the Windows 10 Upgrade error message come right up? Or does it just appear to search forever?
 
Brian:

I am really happy to receive your assistance. From my first post:

We have let Windows Update run overnight, but nothing is updated.
Click to expand...


Windows Update does launch when "Check for Updates" is selected. We were able to close out Windows Update, which was still allegedly running ("Checking For Updates" stage), the following morning, but nothing was updated and the next time we launched Windows Update, it was reporting the Windows 10 update error in the topic title, and that the last updates were in July.

My wife had a somewhat similar situation of Windows Updates taking hours, but I was able to resolve that for her by running SURT. I have run SURT twice overnight on my friend's computer, but it just seems to hang and has to be closed via the Task Manager the following morning. HIs SFC scan is negative: "No resource integrity violations found."

My friend does have good Internet connectivity, faster than mine, so the network connectivity is not the issue. His is the only computer in the house and it is connected via an Ethernet cable, so it is not a wireless issue.

I have searched the error code on Google, but the posts that I found were related to people who were trying to get around the error to get Windows 10 installed; not get rid of the error and update their Windows 7. I did not want to trouble Sysnative, if I could solve it myself because I know that you are incredibly busy here. I was unsuccessful in resolving the issue, so there was no choice but to turn to the pros.

I am happy to provide any other information and/or logs/scans that you require, providing that I can do them remotely.

Thank you and have a great day.

Regards,
-Phil
 
BrianDrab:

Thank you for your incredibly fast response. I reviewed the article that you linked to, which is not written for novices. I downloaded two files for my friend's Windows 7 Home Premium x64 SP1 ACER computer.

1. Windows6.1-KB3177467-x64.msu

2. windows6.1-kb3197868-x64_b07be176e165c11b9ccbcf03d014b2aef9a514b6.msu

I want to confirm the instructions because I will be doing this remotely and I do not want to cause any damage to my friend's computer, which would force him down the factory reset route at his expense.

If I understand the article correctly, I should download the first file to his computer and execute it. I should then have him reboot his computer, if the update doesn't request a reboot.

Then next, I should download and launch the second file to his computer and execute it. I should then have him reboot his computer, if the update doesn't request a reboot.

This should update his Windows 7 x64 SP1 Home Premium to include all updates up to, and including, November 2016, if I understand the article correctly.

If I have anything backwards, please let me know.

I will try and make arrangements to remote into his computer tomorrow, BUT, the gentleman is a retired nurse living in a small New Brunswick community, and he gives of himself tirelessly, looking after other seniors, providing transportation and voluntary nursing, and meeting other needs that they have. It might not be possible for both him and I to be available until Sunday to arrange the remote session. I too have commitments and Friday is out for me.

I will definitely post back either with the results of the remote session tomorrow, if it happens; or, with a date when we will attempt what you have recommended.

Please accept my sincere "Thank You" for all that you are doing for us, and for others.

Thank you again, and have a great day.

Regards,
-Phil
 
You have it pretty much right on. Here's what I would do.
1. Download both updates to the desktop of the computer.
2. Reboot the computer and immediately when it comes up to the desktop, install the first one.
3. Reboot the computer again and immediately when it comes up to the desktop, install the second one.
4. Reboot again and then check for updates and see how it goes.
 
BrianDrab:

Thanks for your response. I have emailed my friend. Unfortunately, due to the fact that he has commitments, we won't be able to do a remote session until late Sunday afternoon.

I will report back then with the results of our efforts.

Thank you again for your assistance.

Have a great day.


Regards,
-Phil
 
BrianDrab:

I just contacted my friend. He is caring for an elderly lady who just got out of the hospital and is not doing well. He was not able to devote the time today to running the programs that you suggested. Tomorrow, he has his own medical appointments, an hour away from his home. We have tentatively rescheduled for Tuesday afternoon.

I sincerely apologize for this delay, and the previous delay. We do want to get his computer fixed, but he is so very compassionate that whenever anybody calls him, he drops everything to go to help them. He considers his computer issues to be of a lesser priority.

Thank you again, and I will be back in touch on Tuesday, one way or the other. This topic is not stale and I will try to persuade my friend that he simply has to make an hour or two available this coming week, since he has requested help, and he should comply, in a reasonable time, with the instructions given, also by someone who cares for others.

Have a great day.

Regards,
-Phil
 
BrianDrab:

I have just finished a remote session with my friend. I had him reboot his computer, as instructed, before commencing, after the files had been downloaded. We then clicked the first file that you suggested. It came back with the message, after a minute or two, that "Update for Windows KB3177467 is already installed." Following your instructions, I rebooted my friend's computer, but noted that the power button had the "update shield", and lo and behold, the computer did do its "Configuring Windows Update" routine.

After the computer rebooted, I launched the second file. It reported that KB3197868 was already installed. I had my friend reboot the computer. When we went to Windows Update after the reboot, the Windows 10 Update error message was gone. I did a "Check for Updates" and he got eight updates for December. They were downloading when I disconnected the remote session.

It appears that you have solved the problem - thank you so much. My friend is singing your praises, I can tell you. I will remote into his computer tomorrow or Thursday, and confirm that all is well and then report back.

You have no idea how grateful my friend, and I, are for your invaluable assistance and expertise. Thank you SO much!

Have a great day - you made ours!

Best Regards,
-Phil
 
BrianDrab:

My friend has not been available for a remote session since Tuesday, but I think that we can assume that all is well. If you don't hear back from me, ALL is well and the problem is resolved. I hope to get time to remote on Sunday.

Thank you again, and have a great day.

Regards,
-Phil
 
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