Windows 7 can not install updates

Muncubus · Aug 10, 2023

Good day.

3 updates cannot install. CBS in attachment.
kb4490628 and kb4474419-v3 I have already added manually - it does not help.
Waiting for your advice) Thanks.

PeterJ · Aug 11, 2023

Hi,

Attach the file C:\Windows\Logs\CBS\CbsPersist_20230809095129.cab to your next reply.

Muncubus · Aug 14, 2023

There is no such file. Archive of CBS folder is here: CBS.7z

Muncubus · Aug 22, 2023

Any suggestions ?

PeterJ · Aug 22, 2023

Sorry for the delay.

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:5010404
Let me know if it says it was successful or if there are any errors.

Muncubus · Aug 29, 2023

Good day!
removal opration of KB:5010404 was successful. After it updates still not installing( CBS in attachment.

PeterJ · Aug 29, 2023

Ok.
Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:5022338
Let me know if it says it was successful or if there are any errors.

Muncubus · Aug 30, 2023

This update in not installed.

PeterJ · Aug 30, 2023

FRST Registry Search

Click the Start button and in the search box, type CMD
When you see cmd.exe on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, press enter afterwards.
Code:
```
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
```
Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB5010404;KB5022338 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

Muncubus · Sep 5, 2023

Good day! Here it is:

PeterJ · Sep 5, 2023

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the computer.
Check Windows Update again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

Muncubus · Sep 6, 2023

Good day. Complete. Updates are not installing(

PeterJ · Sep 6, 2023

Install Update with DISM

Download the update MSU here: https://catalog.s.download.windowsu..._7208a0bd02f249d1293abfb7ddf3391c2802d2f0.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp
replace C:\temp with your path if different

expand windows6.1-kb5010404-x64_7208a0bd02f249d1293abfb7ddf3391c2802d2f0.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb5010404-x64.cab
You should receive the message:
The operation completed successfully.
Make sure to allow the computer to restart if prompted.
If you receive any other message:
Post a screenshot of the Commandprompt window.
Zip and attach the file C:\Windows\Logs\CBS\CBS.log

Muncubus · Sep 11, 2023

PeterJ · Sep 11, 2023

The log looks clean.
Check Windows Update again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

Muncubus · Sep 12, 2023

Good day!
Without success(
CBS in attachment

PeterJ · Sep 12, 2023

Please do following:

FRST File Search

Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste amd64_microsoft-windows-s..edsecurityupdatesai_31bf3856ad364e35_6.1.7602* into the Search box and click the Search Files button.
When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
Close Notepad and attach the file 'Search.txt' to your next reply.

Muncubus · Sep 15, 2023

Good day!
Here it is

PeterJ · Sep 15, 2023

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Check Windows Update again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

Muncubus · Sep 19, 2023

Good day!
Still with errors(

Windows 7 can not install updates

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