[SOLVED] Windows 7 can not install updates

Muncubus

Muncubus

Contributor
Joined
Jun 6, 2023
Posts
54
Good day.

Screenshot_1.png

3 updates cannot install. CBS in attachment.
kb4490628 and kb4474419-v3 I have already added manually - it does not help.
Waiting for your advice) Thanks.
 

Attachments

Hi,

Attach the file C:\Windows\Logs\CBS\CbsPersist_20230809095129.cab to your next reply.
 
Sorry for the delay.

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:5010404
  4. Let me know if it says it was successful or if there are any errors.
 
Good day!
removal opration of KB:5010404 was successful. After it updates still not installing( CBS in attachment.
 

Attachments

Ok.
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:5022338
  4. Let me know if it says it was successful or if there are any errors.
 
FRST Registry Search
  1. Click the Start button and in the search box, type CMD
  2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards.

    Code: 
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  4. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  5. Right-click on the file FRST64.exe and choose Run as administrator.
  6. Copy and paste KB5010404;KB5022338 into the Search box and click the Search Registry button.
  7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  8. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the computer.
Check Windows Update again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

Install Update with DISM
  1. Download the update MSU here: https://catalog.s.download.windowsu..._7208a0bd02f249d1293abfb7ddf3391c2802d2f0.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows6.1-kb5010404-x64_7208a0bd02f249d1293abfb7ddf3391c2802d2f0.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb5010404-x64.cab

  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log
 
The log looks clean.
Check Windows Update again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
Please do following:

FRST File Search
  1. Right-click on the file FRST64.exe and choose Run as administrator.
  2. Copy and paste amd64_microsoft-windows-s..edsecurityupdatesai_31bf3856ad364e35_6.1.7602* into the Search box and click the Search Files button.
  3. When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
  4. Close Notepad and attach the file 'Search.txt' to your next reply.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Check Windows Update again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

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