Windows 7 BSOD - A new computer !

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R

RavidAsus

Member
Joined
Apr 4, 2014
Posts
7
· OS - Windows 8.1, 8, 7, Vista ? windows 7 home premium
· x86 (32-bit) or x64 ? 64 bit
· What was original installed OS on system? nothing
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? i downloaded the os
· Age of system (hardware) new computer
· Age of OS installation - have you re-installed the OS? reinstalled twice, still BSOD 11 times +

· CPU
· Video Card
· MotherBoard
· Power Supply - brand & wattage (if laptop, skip this one)

Intel Quad Core i5 4570 3.2Ghz S1150
Gigabyte GA-H87M-D3H S1150
8GB (2x4GB) Crucial Balistix Sport DDR3 CL9 1600Mhz
GeForce Gigabyte GTX780 3GB WindForce3
SSD Samsung 840 EVO 120GB SATA III
Seagate 1T 3.5'' Sata3 Barracuda 3 Years Warranty
NZXT Phantom 410 Black + FSP Raider 650W BUNDLE
Cooler Master Hyper TX3 EVO

the os installed in the ssd

· System Manufacturer
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? Desktop


I just want to say that im really sad,
saved money for months to buy that computer and now that I have it
its always BSOD when im playing...
please help me to fix it!
Thank you so much for looking in this thread !!! just thank you.

 

Attachments

Hi,

We have three bug checks:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

Code: 
1: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`0d9539b8 fffff800`030d1169 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`0d9539c0 fffff800`030cfde0 : 00000000`00000000 fffffa80`0fea6830 fffffa80`1107b030 fffffa80`0ffc7000 : nt!KiBugCheckDispatch+0x69
fffff880`0d953b00 fffff880`09a5b1bf : fffff880`01b6e9a0 fffffa80`1109f7a0 00000000`00000011 fffff880`0d953ce0 : nt!KiPageFault+0x260 (TrapFrame @ fffff880`0d953b00)
fffff880`0d953c90 fffff880`01b6e9a0 : fffffa80`1109f7a0 00000000`00000011 fffff880`0d953ce0 fffff880`00000000 : 0xfffff880`09a5b1bf
fffff880`0d953c98 fffffa80`1109f7a0 : 00000000`00000011 fffff880`0d953ce0 fffff880`00000000 fffff880`0d953cc0 : [COLOR=#ff0000]tcpip!Ipv4Global[/COLOR]
fffff880`0d953ca0 00000000`00000011 : fffff880`0d953ce0 fffff880`00000000 fffff880`0d953cc0 00000000`00000000 : 0xfffffa80`1109f7a0
fffff880`0d953ca8 fffff880`0d953ce0 : fffff880`00000000 fffff880`0d953cc0 00000000`00000000 fffff880`0d953cc0 : 0x11
fffff880`0d953cb0 fffff880`00000000 : fffff880`0d953cc0 00000000`00000000 fffff880`0d953cc0 00000000`00000000 : 0xfffff880`0d953ce0
fffff880`0d953cb8 fffff880`0d953cc0 : 00000000`00000000 fffff880`0d953cc0 00000000`00000000 fffff880`0d953cd0 : 0xfffff880`00000000
fffff880`0d953cc0 00000000`00000000 : fffff880`0d953cc0 00000000`00000000 fffff880`0d953cd0 00000000`00000000 : 0xfffff880`0d953cc0

From the call stack, it looks like we had tcpip.sys attempt to access paged-out memory. I've never seen a Windows system driver call spoof memory addresses, so this is likely a hardware problem.

SYSTEM_SERVICE_EXCEPTION (3b)

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

Code: 
STACK_TEXT:  
fffff880`0d5c3970 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : [COLOR=#ff0000]nvlddmkm+0xe01a9[/COLOR]

^^ nVidia video driver.

INTERRUPT_EXCEPTION_NOT_HANDLED (0x3D)

This bug check appears very infrequently.

Generally only occurs when a hardware fault is present.


1. AppleCharger.sys is listed and loaded which is the GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge

Very problem software, so please uninstall ASAP.

2. In your loaded drivers list, dtsoftbus01.sys is listed which is the Daemon Tools driver. Daemon Tools is a very popular cause of BSOD's in 7/8 based systems. Please uninstall Daemon Tools. Alternative imaging programs are: MagicISO, Power ISO, etc.

3. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

4. Your Lycosa drivers are dated circa 2008, please update ASAP if available - Razer Support

--- Be 100% sure the SSD firmware is at its latest version.

Regards,

Patrick
 
If its a hardware problem it means i need to change the hardware?
do you know which parts?
 
Patrick said:
Hi,

We have three bug checks:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

Code: 
1: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`0d9539b8 fffff800`030d1169 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`0d9539c0 fffff800`030cfde0 : 00000000`00000000 fffffa80`0fea6830 fffffa80`1107b030 fffffa80`0ffc7000 : nt!KiBugCheckDispatch+0x69
fffff880`0d953b00 fffff880`09a5b1bf : fffff880`01b6e9a0 fffffa80`1109f7a0 00000000`00000011 fffff880`0d953ce0 : nt!KiPageFault+0x260 (TrapFrame @ fffff880`0d953b00)
fffff880`0d953c90 fffff880`01b6e9a0 : fffffa80`1109f7a0 00000000`00000011 fffff880`0d953ce0 fffff880`00000000 : 0xfffff880`09a5b1bf
fffff880`0d953c98 fffffa80`1109f7a0 : 00000000`00000011 fffff880`0d953ce0 fffff880`00000000 fffff880`0d953cc0 : [COLOR=#ff0000]tcpip!Ipv4Global[/COLOR]
fffff880`0d953ca0 00000000`00000011 : fffff880`0d953ce0 fffff880`00000000 fffff880`0d953cc0 00000000`00000000 : 0xfffffa80`1109f7a0
fffff880`0d953ca8 fffff880`0d953ce0 : fffff880`00000000 fffff880`0d953cc0 00000000`00000000 fffff880`0d953cc0 : 0x11
fffff880`0d953cb0 fffff880`00000000 : fffff880`0d953cc0 00000000`00000000 fffff880`0d953cc0 00000000`00000000 : 0xfffff880`0d953ce0
fffff880`0d953cb8 fffff880`0d953cc0 : 00000000`00000000 fffff880`0d953cc0 00000000`00000000 fffff880`0d953cd0 : 0xfffff880`00000000
fffff880`0d953cc0 00000000`00000000 : fffff880`0d953cc0 00000000`00000000 fffff880`0d953cd0 00000000`00000000 : 0xfffff880`0d953cc0

From the call stack, it looks like we had tcpip.sys attempt to access paged-out memory. I've never seen a Windows system driver call spoof memory addresses, so this is likely a hardware problem.

SYSTEM_SERVICE_EXCEPTION (3b)

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

Code: 
STACK_TEXT:  
fffff880`0d5c3970 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : [COLOR=#ff0000]nvlddmkm+0xe01a9[/COLOR]

^^ nVidia video driver.

INTERRUPT_EXCEPTION_NOT_HANDLED (0x3D)

This bug check appears very infrequently.

Generally only occurs when a hardware fault is present.


1. AppleCharger.sys is listed and loaded which is the GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge

Very problem software, so please uninstall ASAP.

2. In your loaded drivers list, dtsoftbus01.sys is listed which is the Daemon Tools driver. Daemon Tools is a very popular cause of BSOD's in 7/8 based systems. Please uninstall Daemon Tools. Alternative imaging programs are: MagicISO, Power ISO, etc.

3. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

4. Your Lycosa drivers are dated circa 2008, please update ASAP if available - Razer Support

--- Be 100% sure the SSD firmware is at its latest version.

Regards,

Patrick
Click to expand...

I did everything you said...
opened diablo 3 played a little and than:

[h=3]The Video Scheduler has encountered a fatal error.[/h]
Furthermore, i ran autoruns and i got grdv.sys in yellow and internet explorer in yellow
 

Attachments

gdrv.sys doesn't appear to be loaded, according to WinDbg.

How did you follow the nVidia driver step? Did you install the latest version, a beta version, did you uninstall and go to a previous version?

I also see the Lycosa drivers are still dated from 2008.

Regards,

Patrick
 
First, I used program called Display Driver Uninstaller, and removed the nvidia driver.
I went to the web and download an old version.
then I had several BSOD's so I decided to update to latest version... still BSOD's
I tried to real the minidup and it says I have problems in the NIC. In addition, one in a while i got a connection loss for a second and than it comes back
it doesn't have anything to do with the isp i checked it and they said the line was straight.
i download the lycosa program from the razer site as well.

maybe the windows i installed was bad?
should I try to install win 8.1?
 
How are you going to install Windows 8, do you own an upgrade license? If you are going to install Windows, clean install 7 first and see if you crash. If you do, this is a faulty motherboard (as I said, tcpip.sys on the stack... possibly faulty NIC?) and you'll need to contact the manufacturer.

Regards,

Patrick
 
I just download a win 8.1 version for torrentleech is it ok? I burned it into a disk...
I didn't understand what you said about clean install 7:
put the win8.1 disk i burned
format the ssd from the os
install the 8.1 on the ssd
and after that if it crashed its the fault of the motherboard? so i should replace it from the place i bought it?
did i get it right?
 
What was original installed OS on system? nothing
Click to expand...

Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? i downloaded the os
Click to expand...

Is the Windows 7 also torrented?

Regards,

Patrick
 
Understood.

What are you using to activate your Windows, or are you just leaving it unactivated?
 
Right, okay, thanks for clarifying.

Unfortunately, we do not provide assistance for cracked copies of Windows. Do note that using a cracked/pre-activated version of Windows also may be where your issue is stemming from.

It should be in your best interest to purchase Windows/a product key.

Regards,

Patrick
 
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