[SOLVED] Windows 7 BSOD 0xD1. FIX: updated broadcom wireless drivers.

R

RinzlerV1

Member
Joined
Sep 25, 2019
Posts
21
I am new here just registered like 5 mins ago so apologies if I didn't introduce myself accordingly but I have posted my issue on the Microsoft forums and on tom's hardware multiple times and have yet to really get an answer as to what is going on with my pc. I have attached the most recent Sysnative file to this post.
I am going to link to my Tom's hardware posts so all of the previous BSOD's can be viewed as well as previous t/s and all of my pc info.

Tom's Hardware BSOD


Here are the answers to the questions listed on the posting instructions:

· OS - Windows 10, 8.1, 8, 7, Vista ? Win 7
· x86 (32-bit) or x64 (64-bit)? 64bit
· What was the originally installed OS on the system? Win 7 Home Premium
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM version that came pre-installed.
· Age of system (hardware) 5-7 yrs old
· Age of OS installation - have you re-installed the OS? purchased around 2012 / OS reinstalled around March 2019 after last BSOD.

· CPU - HP P7-1235 - AMD A8-5500 APU with Radeon HD Graphics: chip - AMD Radeon HD 7560D(0x9904)
· Video Card - HP P7-1235 - AMD A8-5500 APU with Radeon HD Graphics: chip - AMD Radeon HD 7560D(0x9904) / AMD A8-5500 APU with Radeon(tm) HD Graphics, 3200 Mhz, 2 Core(s), 4 Logical Processor(s)
· MotherBoard - (if NOT a laptop) MSI MS-7778 (Jasmine)
· Power Supply - brand & wattage (if laptop, skip this one) Internal ATX 300w-100v-240v

· System Manufacturer HP
· Exact model number (if laptop, check label on the bottom) P7-1235

· Laptop or Desktop? Desktop


If you need any other information I'll do my best to provide it.
Thanks
 

Attachments

Are you recommending I update the bios to version 8?
I am currently on AMI 7.10, 6/19/2012

Also the link on that page does not work / does not work for me.
 
It would be worth doing such an update. See HP Support Assistant to see if it is looking for a BIOS update there
 
No updates are listed in HP Support Assistant for the bios. only update in HP Support Assistant is for the Wireless LAN driver.
 
Code: 
0: kd> lmvm AE2500w764
Browse full module list
start end module name
fffff880`05652000 fffff880`05789000 AE2500w764 T (no symbols)
Loaded symbol image file: AE2500w764.sys
Image path: \SystemRoot\system32\DRIVERS\AE2500w764.sys
Image name: AE2500w764.sys
Browse all global symbols functions data
Timestamp: Mon Mar 28 17:22:08 2011 (4D912630)
CheckSum: 0013392A
ImageSize: 00137000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Information from resource tables:

Your network adapter driver may potentially be causing issues here.

DRT Entry - Driver Reference Table (DRT) | AE2500w764.sys

There appears to be driver (Broadcom) dated as 2012 on the HP support page - HP Pavilion p7-1235 Desktop PC Software and Driver Downloads | HP® Customer Support

Alternatively, please use the driver offered by the HP support assistant.

The error was caused due to a null pointer reference:

Code: 
0: kd> .cxr 0xfffff88009384c80
rax=fffffa8009199160 rbx=fffffa8009199160 rcx=fffffa8009199170
rdx=0000000000000000 rsi=0000000000000180 rdi=fffffa800928fb90
rip=fffff88005654853 rsp=fffff88009385650 rbp=[HI]0000000000000000[/HI]
r8=fffff88009385600 r9=0000000000000000 r10=fffffa800945006d
r11=0000000000000000 r12=0000000000000442 r13=0000000000000000
r14=fffffa8009450050 r15=fffffa8009450044
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00010282
AE2500w764+0x2853:
fffff880`05654853 48834520fc add [HI]qword ptr [rbp+20h][/HI],0FFFFFFFFFFFFFFFCh ss:00000000`00000020=????????????????
 
I installed the broadcom 802.11n wireless lan driver version 6.30.223.201 that was in the HP Support Assistant as requested.
 
Thanks, please use the system as you normally would.

I suspect that the driver may have caused the Stop 0x124 crash as well.
 
TY So much x BlueRobot - that resolved my PC crashing issues. It has not crashed since this post.
I definitely appreciate your help.
 

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