Windows 7 64-bit Service Pack1 KB976932 Installation Failure - Error code 8024220D

[ngnguan]

Hi Zcomputeriz,

I need your help to assist what went wromh with my system, thanks.

 

[zcomputerwiz]

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

 

[ngnguan]

Thank for working with me on this issue. Here is the log file information you requested.


PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21416_none_0b5e7bdaf60797d8
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17206_none_0adfad15dce1def6
Successfully copied file C:\Users\Alivier\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21416_none_0b5e7bdaf60797d8\api-ms-win-core-localization-l1-1-0.dll to C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21416_none_0b5e7bdaf60797d8\api-ms-win-core-localization-l1-1-0.dll.
Successfully copied file C:\Users\Alivier\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17206_none_0adfad15dce1def6\api-ms-win-core-localization-l1-1-0.dll to C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17206_none_0adfad15dce1def6\api-ms-win-core-localization-l1-1-0.dll.
Successfully copied file C:\Users\Alivier\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17206_none_0adfad15dce1def6\api-ms-win-core-util-l1-1-0.dll to C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17206_none_0adfad15dce1def6\api-ms-win-core-util-l1-1-0.dll.
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21416_none_0b5e7bdaf60797d8
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21416_none_0b5e7bdaf60797d8
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17206_none_0adfad15dce1def6
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17206_none_0adfad15dce1def6
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-11-11 11:25:12.639
Script hash: rONNcmfnow6amMDCQx+hlnL7yaVF14DPLnI8ycBaF4I=
----------------------EOF-----------------------

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment 17476

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

 

[zcomputerwiz]

Please attach C:\Windows\Logs\CBS\CheckSUR.log with your reply. :)

 

[ngnguan]

Thank for working with me on this issue. Here is the log file information you requested.

Please attach C:\Windows\Logs\CBS\CheckSUR.log with your reply. :)

 

[zcomputerwiz]

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-11-12 19:21

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 3509
No errors detected

Looks good.

Let's check with SFC.

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
   
   
4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

 

[ngnguan]

Thank for working with me on this issue. Here is the log file information you requested.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-11-12 19:21

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 3509
No errors detected

Looks good.

Let's check with SFC.

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

 

[zcomputerwiz]

Looks like SFC made a repair:

2015-11-15 21:33:05, Info                  CSI    000003b7 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:62{31}]"api-ms-win-core-util-l1-1-0.dll" from store
2015-11-15 21:33:05, Info                  CSI    000003b8 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:78{39}]"api-ms-win-core-localization-l1-1-0.dll" from store

It would also appear that the extracted source for KB976933 is missing at least one file:

2015-11-15 20:49:35, Info                  CBS    Calling client to resolve source, cannot find file 'driverquery.exe.mui' at path: \\?\C:\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\x86_microsoft-windows-driverquery.resources_31bf3856ad364e35_6.1.7601.17514_zh-tw_629c565e05231ebc\driverquery.exe.mui
2015-11-15 20:49:35, Error                 CBS    Exec: Failed to pre-stage package: Package_for_KB976933~31bf3856ad364e35~amd64~cs-CZ~6.1.7601.17514, file: driverquery.exe.mui, source: \\?\C:\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\x86_microsoft-windows-driverquery.resources_31bf3856ad364e35_6.1.7601.17514_zh-tw_629c565e05231ebc\driverquery.exe.mui, sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2015-11-15 20:49:35, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2015-11-15 20:49:35, Info                  CBS    Failed to gather all missing files for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2015-11-15 20:49:35, Info                  CSI    0000006e@2015/11/15:12:49:35.118 CSI Transaction @0x8e4dee0 destroyed
2015-11-15 20:49:35, Error                 CBS    Failed to pre- stage package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2015-11-15 20:49:35, Info                  CBS    Perf: Stage chain complete.
2015-11-15 20:49:35, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2015-11-15 20:49:35, Error                 CBS    Failed to process Multi-phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]

I think this is something to do with the language pack components of SP1.

Let's try resetting Windows Update Components and then run SP1 again.

1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.

6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

14 - Remove Temp Files
17 - Repair Windows Updates

11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.