[SOLVED] Windows 7 64-bit Service Pack1 KB976932 Installation Failure, Error Code: 800736B3

G

Greg60

Member
Joined
Aug 5, 2015
Posts
23
Location
Canada
Hi,

Trying to install Windows 7 Service Pack 1 for x-64 bit systems and I am getting an installation failure with an error code 800736B3.

Thank you for any help offered!


SFCFIX results:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-23 12:31:57.610
Microsoft Windows 7 - amd64
Not using a script file.


AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996\autochk.exe
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 3
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-08-23 12:34:37.666
----------------------EOF-----------------------
 

Attachments

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Here you go...

Code: 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-25 13:44:10.236
Microsoft Windows 7  - amd64
Using .zip script file at C:\Users\Greg\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe to C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls to C:\Windows\WinSxS\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996\autochk.exe to C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996\autochk.exe.
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-08-25 13:44:11.921
Script hash: P+qdYm2VRfg4iRK3DMT6SoL9Y9702ff1T/EtnS/ONgM=
----------------------EOF-----------------------
 

Attachments

Same update failure again. Looks like seven updates were completed successfully after being loaded yesterday, but Service Pack 1 failed again.

update fail.JPGhistory.JPG
 
System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Run the SURT again - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.
 
View attachment CheckSUR.log
Code: 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-26 15:07:09.769
Microsoft Windows 7  - amd64
Using .zip script file at C:\Users\Greg\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\poqexec.exe
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\poqexec.exe
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\poqexec.exe to C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\poqexec.exe.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\poqexec.exe to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\poqexec.exe.
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\poqexec.exe
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\poqexec.exe
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\poqexec.exe
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\poqexec.exe
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2015-08-26 15:07:11.142
Script hash: DZ/EENJ3mvVZD91lA9al3fLCgTJND9gR1dCxJ4zSIMo=
----------------------EOF-----------------------
 
Noob question... I see "Microsoft 7 - amd64" listed in SFCFIX above, yet the laptop has an Intel I3 CPU. Would this have any bearing on the problem or is it something to be disregarded?
 

Attachments

  • system.JPG
    system.JPG
    45.5 KB · Views: 1
AMD64 is the CPU architecture. It is listed this way for any 64-bit version of Windows, even if you have an Intel processor (excluding Itanium server processors, but they are rare) :)

Your log looks good. Check for and install updates again.
 
Last edited:
I'd like to see the CBS log, this script should automate the collection and upload:


SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. [sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...ts/~Generic/Collect/CBS/SFCFixScript.txt?dl=1
 
Here it is:

Code: 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-31 17:17:31.439
Microsoft Windows 7  - amd64
Using .txt script file at C:\Users\Greg\Desktop\SFCFixScript.txt [0]
 

Collect:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2015-08-31 17:17:46.041
----------------------EOF-----------------------
 
Let's take a look at the components hive.

Read More:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. [sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...eric/Collect/COMPONENTS/SFCFixScript.txt?dl=1
 
Re: Logfile submission from Greg60

Code: 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-01 17:02:11.809
Microsoft Windows 7  - amd64
Using .txt script file at C:\Users\Greg\Desktop\SFCFixScript.txt [0]
 

Collect:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2015-09-01 17:02:44.429
----------------------EOF-----------------------
 
Please try this:

Download Windows 7 SP1 for 64-bit systems here: http://download.microsoft.com/downl...AB78-7FB0D4461357/windows6.1-KB976932-X64.exe
Run windows6.1-KB976932-X64.exe once it has finished downloading.

If the installation fails, zip up and attach the following files:
C:\Windows\Logs\CBS\CBS.log
C:\Windows\setuperr.log
C:\Windows\setupact.log
C:\Windows\inf\setupapi.app.log
C:\Windows\inf\setupapi.dev.log

If the zip is too large to attach here (8MB) upload it to a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.
 
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