[SOLVED] Windows 2019 1809 wont download updates nor apply manually

[Baker0]

Hello Experts

I have a Windows 2019 1809 box that updates just sit on 0% download.


I've gone down the manual route but when I try to install it keeps coming up with this error when i'm on 1852

2024-02-08 13:11:56, Error CBS Package "Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.1911.1.9" requires Servicing Stack v10.0.17763.1901 but current Servicing Stack is v10.0.17763.1812. [HRESULT = 0x800f0823 - CBS_E_NEW_SERVICING_STACK_REQUIRED]

Trying to follow this:
January 9, 2024—KB5034127 (OS Build 17763.5329) - Microsoft Support

Any ideas?
Regards

 

[Maxstar]

Hi,

This build is very outdated, please do the following first to install an essential Servicing Stack Update using DISM.

Follow these instructions to install an update with DISM.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into it, and press enter. (Leave the CMD window open!)

MD C:\WUTemp

• Now, download the following update (KB5001407) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
  Downloadlink: KB5001407

• Copy and paste the following commands one at a time into the command prompt and press enter after each.

CD C:\WUTemp
EXPAND.exe windows10.0-kb5001407-x64_6dfbd9b5e713826ad84194d4e72fef836db9e1e2.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5001407-x64.cab

• Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.

 

[Baker0]

 

[Maxstar]

Great, please run Windows Update again and let me know the result. If it fails attach a new copy of the CBS logs.

 

[Baker0]

Just sits there at 0%

 

[Maxstar]

Please reboot the server and attempt to update again.

 

[Baker0]

Still the same

 

[Maxstar]

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[Baker0]

thank you

 

[Maxstar]

Is this server connected to an WSUS server and which proxy-settings are set?

 

[Baker0]

This server is a wsus server. There is no proxy settings. Cheers

 

[Baker0]

i've removed this as well to go direct out HKLM:\Software\Policies\Microsoft\Windows\WindowsUpdate

 

[Maxstar]

Export registry key as hive file.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into the command prompt and press enter.

reg save "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services" "%userprofile%\Desktop\Services.hiv"

• Once done, a file will appear on your desktop, called Services.hiv.
• ZIP this file and attach it to your next reply.

 

[Baker0]

Here thanks

 

[Maxstar]

Please run the following command as well in an elevated prompt and attach services.txt to your next post.

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

 

[Baker0]

thanks

 

[Maxstar]

Hi,

It seems this error 80248014 (WU_E_DS_UNKNOWNSERVICE) is the core issue. (An operation did not complete because the service is not in the data store.)

2024/02/09 14:13:48.0230580 2788  5960  Agent           *FAILED* [80248014] GetServiceObject couldn't find service '117CAB2D-82B1-4B5A-A08C-4D62DBEE7782'.
2024/02/09 14:13:48.0230617 2788  5960  Agent           *FAILED* [80248014] Method failed [CAgentServiceManager::GetServiceObject:1902]

Please run the following commands in an elevated command prompt and attempt to update again.

net stop wuauserv
net stop bits
rename %systemroot%\SoftwareDistribution SoftwareDistribution.old
net start wuauserv
net start bits

 

[Baker0]

Cant seem to get rid of these files:

 

[Maxstar]

Hi,

Please do the following to remove them with FRST

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[Baker0]

I've managed to recreate the folder now. next im getting this: