S sanglyb Well-known member Joined Dec 30, 2022 Posts 52 Jun 6, 2023 #21 Unfortunately, the same situation, but now it is seemed that roll back starts at 85%. I've attached new cbs logs. Attachments CBS.zip 4.7 MB · Views: 2
Unfortunately, the same situation, but now it is seemed that roll back starts at 85%. I've attached new cbs logs.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jun 6, 2023 #22 The attached cbs.zip is 4 days old. Provide a fresh copy of the file cbs.log.
S sanglyb Well-known member Joined Dec 30, 2022 Posts 52 Jun 7, 2023 #23 I'm sorry... The correct file is in the attachment. Attachments CBS (2).zip 15.3 MB · Views: 4
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jun 7, 2023 #24 It looks like the zip file is damaged. Please provide a fresh copy again.
S sanglyb Well-known member Joined Dec 30, 2022 Posts 52 Jun 8, 2023 #25 very strange, re-uploaded the file. Attachments CBS.zip 15.3 MB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jun 8, 2023 #26 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment and extract it. Open the extracted folder, double-click the file regfix.reg. When prompted allow to change the registry settings. Report the result. Step 2: Restart the machine. Perform the instructions in message #14 again and report the result. Attachments regfix.zip 320 bytes · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment and extract it. Open the extracted folder, double-click the file regfix.reg. When prompted allow to change the registry settings. Report the result. Step 2: Restart the machine. Perform the instructions in message #14 again and report the result.
S sanglyb Well-known member Joined Dec 30, 2022 Posts 52 Jun 9, 2023 #27 Hello. Unfortunately the situation did not change. New logs are in the attachment. Attachments CBS.zip 10.8 MB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jun 9, 2023 #28 FRST Registry Search Click the Start button and in the search box, type CMD When you see cmd.exe on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, press enter afterwards. Code: REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Copy and paste KB4103715 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click the Start button and in the search box, type CMD When you see cmd.exe on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, press enter afterwards. Code: REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Copy and paste KB4103715 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
S sanglyb Well-known member Joined Dec 30, 2022 Posts 52 Jun 13, 2023 #29 Hello. Requested file is in the attachment. Attachments SearchReg.txt 354.3 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jun 13, 2023 #30 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Restart the machine. Perform the instructions in message #14 again and report the result. Attachments fixlist.txt 282.4 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Restart the machine. Perform the instructions in message #14 again and report the result.
S sanglyb Well-known member Joined Dec 30, 2022 Posts 52 Jun 15, 2023 #31 Unfortunately the situation didn't change. New logs are in the attachment. Attachments CBS (2).zip 7.8 MB · Views: 2 Fixlog.txt 582.1 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jun 16, 2023 #32 Provide the WINEVT Hive Start the program Regedit.exe. In the left pane of Regedit browse to the key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT Right-click on it and select “Export”. Choose as file location your desktop. Typ for the file name "WINEVT" and choose as type “Registry Hive Files (*.*)”. Click the button Save. When completed you can close Regedit. Attach the file WINEVT which should be now on your desktop to your next reply.
Provide the WINEVT Hive Start the program Regedit.exe. In the left pane of Regedit browse to the key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT Right-click on it and select “Export”. Choose as file location your desktop. Typ for the file name "WINEVT" and choose as type “Registry Hive Files (*.*)”. Click the button Save. When completed you can close Regedit. Attach the file WINEVT which should be now on your desktop to your next reply.
S sanglyb Well-known member Joined Dec 30, 2022 Posts 52 Jun 21, 2023 #33 Hi. The file is in the attachment. Attachments winevt.zip 217.2 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jun 21, 2023 #34 Export registry as hive Click on the Start button and in the search box, type regedit When you see regedit on the list, right-click on it and select Run as administrator. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners Once selected, click File > Export.... Change the Save as type: to Registry Hive Files (*.*). Name this file Winners (with no file extension) and save it to your Desktop. Right-click on the saved file and choose Send To -> Compressed (zipped) Folder. Attach the .ZIP file to your next post. If the file is too large to upload here, please upload to Gofile or WeTransfer and just provide the downloadlink here.
Export registry as hive Click on the Start button and in the search box, type regedit When you see regedit on the list, right-click on it and select Run as administrator. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners Once selected, click File > Export.... Change the Save as type: to Registry Hive Files (*.*). Name this file Winners (with no file extension) and save it to your Desktop. Right-click on the saved file and choose Send To -> Compressed (zipped) Folder. Attach the .ZIP file to your next post. If the file is too large to upload here, please upload to Gofile or WeTransfer and just provide the downloadlink here.
S sanglyb Well-known member Joined Dec 30, 2022 Posts 52 Jun 22, 2023 #35 The file is in the attachment. Attachments Winners.zip 2.3 MB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jun 22, 2023 #36 Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:5025285 Let me know if it says it was successful or if there are any errors.
Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:5025285 Let me know if it says it was successful or if there are any errors.
S sanglyb Well-known member Joined Dec 30, 2022 Posts 52 Jun 23, 2023 #37 It is saying that KB is not installed on this computer.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jun 23, 2023 #38 FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Copy and paste KB5025285 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Copy and paste KB5025285 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
S sanglyb Well-known member Joined Dec 30, 2022 Posts 52 Jun 26, 2023 #39 Hello. searchreg.txt is in the attachment. Attachments SearchReg.txt 2.1 MB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,668 Jun 26, 2023 #40 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Restart the machine. Perform the instructions in message #14 again and report the result. Attachments fixlist.txt 1.9 MB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Restart the machine. Perform the instructions in message #14 again and report the result.