Windows 2012R2 Server Not Updating

[kogermd]

I have a Windows 2012R2 server that is failing to update for the last several weeks. Attached is the CBS log after I tried to apply one of the current pending updates. I tried running DISM with the checkhealth and restorehealth options - it states that it finds corruption and repairs it, but ultimately it ends up in the same situation. The error that I'm seeing in the CBS log is Failed to resolve package 'Package_2680_for_KB5001382~31bf3856ad364e35~amd64~~6.3.1.13'. I checked and it looks like KB5001382 isn't actually installed. I manually tried installing it using the DISM command line, but I still get that same error when trying to install any other updates.

 

[kogermd]

Bump...

 

[PeterJ]

Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

 

[kogermd]

Thanks, I ran the SFCFix script, and attached is the results. I tried running Windows updates after but it's still failing. I then ran "DISM /online /cleanup-image /scanhealth" and attached is the DISM and CBS logs from that run. It looks like maybe it's complaining about the Package_873_for_KB5001382~31bf3856ad364e35~amd64~~6.3.1.13 missing now?

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
   64-bit: Downloading Farbar Recovery Scan Tool
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
   
2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST64.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Attach the logfile Fixlog.txt to your next reply.

Step 3:
Restart the computer.
Check Windows Update again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[kogermd]

Thanks. Attached are the SFCFix.txt and Fixlog.txt files after running the scripts. After rebooting and attempting to update the server again, it is still failing and I am now seeing the following in the logs. Attached are the CBS and DISM logs too.

2023-06-23 06:43:17, Error                 CSI    0000048b (F) Component marked deleted and is no longer available for: [ml:280{140},l:198{99}]"x86_microsoft-windows-t..river-wmi.resources_31bf3856ad364e35_6.3.9600.16384_en-us_0ae7f82aeb7d2fab"[gle=0x80004005]
2023-06-23 06:43:17, Error                 CSI    0000048c (F) STATUS_NOT_SUPPORTED #5395621# from CFileInstaller::DoComponentOperation(...)[gle=0xd00000bb]
2023-06-23 06:43:17, Error                 CSI    0000048d (F) STATUS_NOT_SUPPORTED #5395559# from CFileInstaller::ProcessComponentChange(...)[gle=0xd00000bb]
2023-06-23 06:43:17, Error                 CSI    0000048e (F) STATUS_NOT_SUPPORTED #5395558# from PrimitiveInstaller::CCoordinator::ProcessChange(Change 6.3.9600.18791 -> 6.3.9600.16384 for Microsoft-Windows-TPM-Driver-WMI.Resources, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral)[gle=0xd00000bb]
2023-06-23 06:43:17, Error                 CSI    0000048f (F) STATUS_NOT_SUPPORTED #5368074# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd00000bb]
2023-06-23 06:43:17, Error                 CSI    00000490 (F) STATUS_NOT_SUPPORTED #5368073# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd00000bb]
2023-06-23 06:43:17, Error                 CSI    00000491 (F) STATUS_NOT_SUPPORTED #5368072# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd00000bb]
2023-06-23 06:43:17, Error                 CSI    00000492 (F) STATUS_NOT_SUPPORTED #5368071# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd00000bb]
2023-06-23 06:43:17, Error                 CSI    00000493 (F) HRESULT_FROM_WIN32(50) #3206451# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80070032]
2023-06-23 06:43:17, Error                 CSI    00000494 (F) HRESULT_FROM_WIN32(50) #3094297# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 47 (0x0000002f), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80070032]
2023-06-23 06:43:17, Error                 CSI    00000495 (F) HRESULT_FROM_WIN32(50) #3094296# 24443637 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x0000002f, pSink = NULL, disp = 0)

 

[PeterJ]

Please do not rename any files.
The file SFCFix.txt you attached is the same as the file fixlist.txt I provided.
The file fixlist.txt you attached should have the name fixlog.txt.

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.