Windows 2012 R2 Update Failing - Help with Repair

J

jpalmer99

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Joined
Aug 3, 2023
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7
There are a few other threads on this forum regarding Windows 2012 R2 updates not applying. I tried to follow the logic and run SFC and DSIM commands and look at the logs mentioned, but no luck. Just not sure what exactly to look for in CBS.log, setupapi.setup.log, and COMPONENTS files and there is a ton of information in these. Any help is appreciated to track down what is preventing the security rollup from applying is very much appreciated.

I will update this post as per the forum hosting instructions asap.

One thing I did find in the setupapi.setup.log which seems to indicate a file/driver is missing

Code: 
{Publish Driver Package: C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_69ce397efcaaa94d\ntprint.inf} 13:04:58.003
     sto:      Driver Package = ntprint.inf_amd64_69ce397efcaaa94d
     idb:      {Publish Driver Package: C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_69ce397efcaaa94d\ntprint.inf} 13:04:58.003
     idb:           Changing active driver package from 'ntprint.inf_amd64_e8fcb2dca56ca9f9' to 'ntprint.inf_amd64_69ce397efcaaa94d'.
     cpy:           Unpublished 'ntprint.inf'.
!    inf:           Unable to load INF: 'C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_e8fcb2dca56ca9f9\ntprint.inf'(00000003)
!    inf:           Error 3: The system cannot find the path specified.
!!!  inf:           Failed to open INF file "C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_e8fcb2dca56ca9f9\ntprint.inf". Error = 0x00000003, Line = 0
!!!  sto:           Failed to get driver package file list. Error = 0x00000003, Filename = C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_e8fcb2dca56ca9f9\ntprint.inf
!!!  idb:           Failed to update driver package files for 'ntprint.inf_amd64_e8fcb2dca56ca9f9'. Error = 0x00000003
!!!  idb:           Failed to publish 'C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_69ce397efcaaa94d\ntprint.inf'. Error = 0x00000003
     idb:      {Publish Driver Package: exit(0x00000003)} 13:04:58.018
!!!  sto:      Failed to publish driver package. Error = 0x00000003
     sto: {Publish Driver Package: exit(0x00000003)} 13:04:58.018
!!!  sto: Failed to publish all driver updates. Error = 0x00000003
 
Hello and welcome,

  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Attach that file to your next reply.
 

Attachments

Export registry as hive
  • Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners

  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).
  • Name this file Winners (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, please upload to Gofile or WeTransfer and just provide the downloadlink here.
 
You started this thread for a Windows Server 2012 R2.
The attachment you provided seems to be from a Windows Server 2022.
Please explain.
 
Apologies, it appears I may have not multitasked well. This uploaded file is the one from the server having the issue. If you are still seeing this as coming from a Windows 2022 server please let me know as I'm wondering if that indicates something else was done on this server.
 

Attachments

Just verified and yes wrong server was used initially. I mistakenly attached the file from the server I RDP'd from instead of the 2012 server.
 
Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
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