Windows 2012 R2 update fail "0x800F0831"

[pkgoid]

Hello. I need you help.

I tried the update below,
11 servers were successfully updated.
But one server fails to update

KB5022894
KB5023864
KB5025288

event log and cbs log is "0x800F0831"

i try DISM and sfc /scannow
But same issue.
Thank you.

 

[Jonathan21]

Hi,

I'm Jonathan21,

I'm currently a Windows Update Trainee who is completing the last part of their training and therefore my posts will be need to be approved by an experienced analyst, because of this, there may be delay between my posts. I appreciate your patience.

Step 1:

• Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (.)
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, please upload to a file sharing service.
• Upload ComponentBasedServicing.ZIP on WeTransfert

Regards,

 

[Jonathan21]

Hello,

If you have any questions or problems with the process, please please let me know.

See you soon

Regards,

 

[pkgoid]

hello,
sorry,

log export
For security reasons, it seems to take a considerable amount of time.

I will contact you again next time.

thank you

 

[pkgoid]

hello,
here ompressed (zipped) file.
thank you

 

[PeterJ]

Hi,

Sorry for the delay. Do you still need help in this thread ?
If so, perform the following instructions:

Install Update with DISM

1. Download the update MSU here: https://catalog.s.download.windowsu..._3aa7832b7586e11304f8fee5e09b6829b32d1833.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand windows8.1-kb5018922-x64_3aa7832b7586e11304f8fee5e09b6829b32d1833.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8.1-kb5018922-x64.cab
   
   
6. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
   
7. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log