[SOLVED] Windows 2012 R2 error 0x80004005

mouataz · Oct 11, 2023

Hello everyone,

I would like your help please to resolve a winsows 2012 R2 update problem error 0x80004005 - E_FAIL.
Here are the actions taken so far.

dism /online /cleanup-image /startcomponentcleanup
DISM /Online /Cleanup-Image /RestoreHealth
DISM /Online /Cleanup-Image /RestoreHealth /Source:E:\sources\install.wim

Analysis with SFCFIX revealed no corruption

I attach the DISM and CBS folders.

Thanks a lot.

PeterJ · Oct 11, 2023

Hello and welcome,

Run ComponentsScanner:

Download

ComponentsScanner and save it on your desktop.
64bit: https://sysnative.com/apps/componentscollector/ComponentsScanner.exe
32bit: https://sysnative.com/apps/componentscollector/ComponentsScanner32.exe
Double-click ComponentsScanner.exe and click Yes on the UAC (User Account Control) prompt which appears.
Follow the on-screen instructions. If prompted to perform any repairs, press Y to agree.
Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
Attach that file to your next reply.

mouataz · Oct 12, 2023

Hello,

Please find the ComponentsScanner.txt.

Thanks

PeterJ · Oct 12, 2023

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

mouataz · Oct 13, 2023

Hello,

Please find the link
COMPONENTS.zip

Thank you

PeterJ · Oct 14, 2023

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download

SFCFix and move the executable to your desktop.
Download the attachment SFCFixScript.txt and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

mouataz · Oct 14, 2023

Hello,

Below the content of SFCFix.txt

I see registry backup errors but I took a snapshot of the vm before the fix.

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2023-10-14 14:34:54.256
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .txt script file at C:\Users\Administrator\Desktop\SFCFixScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.20367 (winblue_ltsb_escrow.220413-1718)\ComponentFamilies\amd64_netfx-system.directoryservices_b03f5f7f11d50a3a_none_e065c98e027fc09c\v!6.3.9600.21335.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.20367 (winblue_ltsb_escrow.220413-1718)\ComponentFamilies\amd64_netfx-sos_dll_b03f5f7f11d50a3a_none_8529bb1cace58d5a\v!6.3.9600.21335.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.20367 (winblue_ltsb_escrow.220413-1718)\ComponentFamilies\amd64_netfx-system.directoryservices_b03f5f7f11d50a3a_none_e065c98e027fc09c\v!6.3.9600.21335.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.20367 (winblue_ltsb_escrow.220413-1718)\ComponentFamilies\amd64_netfx-system.directoryservices_b03f5f7f11d50a3a_none_e065c98e027fc09c\v!6.3.9600.21335.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.20367 (winblue_ltsb_escrow.220413-1718)\ComponentFamilies\amd64_netfx-sos_dll_b03f5f7f11d50a3a_none_8529bb1cace58d5a\v!6.3.9600.21335.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.20367 (winblue_ltsb_escrow.220413-1718)\ComponentFamilies\amd64_netfx-sos_dll_b03f5f7f11d50a3a_none_8529bb1cace58d5a\v!6.3.9600.21335.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.20367 (winblue_ltsb_escrow.220413-1718)\ComponentFamilies\amd64_netfx-system.directoryservices_b03f5f7f11d50a3a_none_e065c98e027fc09c\v!6.3.9600.21335.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.20367 (winblue_ltsb_escrow.220413-1718)\ComponentFamilies\amd64_netfx-sos_dll_b03f5f7f11d50a3a_none_8529bb1cace58d5a\v!6.3.9600.21335.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2023-10-14 14:34:54.740
Script hash: 6Y0kmbzojocaGcXcGw8D4KWpW5ckM/vcVgfqhYGwnMg=
----------------------EOF-----------------------

PeterJ · Oct 14, 2023

Restart the machine.
Open an elevated command prompt.
Copy and paste the following commands into it, press enter after each.

Code:

sfc /scannow

Wait for this to finish before you continue

Code:

copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt"

This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

mouataz · Oct 16, 2023

Hello,

here is the result of sfc /scannow and the CBS file.

Code:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\System32>

PeterJ · Oct 16, 2023

The log looks clean.
Check Windows Update again and report the result.

mouataz · Oct 16, 2023

I still have a problem with Windows Update.
for information I use a wsus.

I checked the entire network part, and I carried out a test download of the .cab (http://my-wsus:80/selfupdate/wuident.cab), it works.

here are the logs windowsupdate.log

Code:

2023-10-16    21:28:04:122    5168    14f4    Misc    ===========  Logging initialized (build: 7.9.9600.18970, tz: +0200)  ===========
2023-10-16    21:28:04:122    5168    14f4    Misc      = Process: C:\Windows\Explorer.EXE
2023-10-16    21:28:04:122    5168    14f4    Misc      = Module: C:\Windows\system32\wucltux.dll
2023-10-16    21:28:04:122    5168    14f4    CltUI    FATAL: CNetworkCostChangeHandler::RegisterForCostChangeNotifications: CoCreateInstance failed with error 80004002
2023-10-16    21:28:04:122    5168    14f4    CltUI    WARNING: RegisterNetworkCostChangeNotification: Error 80004002
2023-10-16    21:23:29:900     520    b38    Report    REPORT EVENT: {E3639FD4-B89D-4C9B-8249-49A16A2BF67C}    2023-10-16 21:23:24:878+0200    1    148 [AGENT_DETECTION_FAILED]    101    {00000000-0000-0000-0000-000000000000}    0    80072ee6    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80072ee6.
2023-10-16    21:23:29:900     520    b38    Report    WARNING: Failed to get ProtocolVersion: 8024043d
2023-10-16    21:23:29:900     520    b38    Report    CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
2023-10-16    21:23:29:900     520    b38    Report    WER Report sent: 7.9.9600.19915 0x80072ee6(0) 00000000-0000-0000-0000-000000000000 Scan 0 1 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
2023-10-16    21:23:29:900     520    b38    Report    CWERReporter finished handling 1 events. (00000000)
2023-10-16    21:27:51:953     520    1888    Misc    WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
2023-10-16    21:27:51:953     520    1888    AU    Currently AUX is enabled - so not show any WU Upgrade notifications.
2023-10-16    21:27:51:985     520    1888    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2023-10-16    21:27:51:985     520    1888    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2023-10-16    21:27:54:725     520    1888    Misc    WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
2023-10-16    21:27:55:257     520    1888    AU    Currently AUX is enabled - so not show any WU Upgrade notifications.
2023-10-16    21:27:55:257     520    1888    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2023-10-16    21:27:55:257     520    1888    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2023-10-16    21:28:04:122     520    7dc    IdleTmr    Incremented idle timer priority operation counter to 1
2023-10-16    21:28:06:873     520    dfc    AU    Triggering AU detection through DetectNow API
2023-10-16    21:28:06:873     520    dfc    AU    Triggering Online detection (interactive)
2023-10-16    21:28:06:873     520    dfc    AU    Adding timer:
2023-10-16    21:28:06:873     520    dfc    AU        Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2023-10-16 19:28:06, not idle-only, not network-only
2023-10-16    21:28:06:873     520    1888    AU    #############
2023-10-16    21:28:06:873     520    1888    AU    ## START ##  AU: Search for updates
2023-10-16    21:28:06:873     520    1888    AU    #########
2023-10-16    21:28:06:873     520    1888    SLS    Retrieving SLS response from server...
2023-10-16    21:28:06:873     520    1888    SLS    Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=613&L=en-US&P=&PT=0x7&WUA=7.9.9600.19915
2023-10-16    21:28:27:921     520    1888    Misc    WARNING: Send failed with hr = 80072ee2.
2023-10-16    21:28:27:921     520    1888    Misc    WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2023-10-16    21:28:27:921     520    1888    Misc    WARNING: Send request failed, hr:0x80072ee2
2023-10-16    21:28:27:921     520    1888    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=613&L=en-US&P=&PT=0x7&WUA=7.9.9600.19915>. error 0x80072ee2
2023-10-16    21:28:27:921     520    1888    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2023-10-16    21:28:27:921     520    1888    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2023-10-16    21:28:27:921     520    1888    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2023-10-16    21:28:27:921     520    1888    SLS    FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072ee2.
2023-10-16    21:28:27:921     520    1888    SLS    FATAL: GetResponse failed with hresult 0x80072ee2...
2023-10-16    21:28:27:921     520    1888    EP    FATAL: EP: CSLSEndpointProvider::GetWUClientData - failed to get SLS data, error = 0x80072EE2
2023-10-16    21:28:27:921     520    1888    EP    FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data, error = 0x80072EE2
2023-10-16    21:28:27:921     520    1888    EP    FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EE2
2023-10-16    21:28:27:921     520    1888    Agent    WARNING: Failed to obtain the authorization cab URL for service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0
2023-10-16    21:28:27:921     520    1888    Agent    FATAL: Caller Microsoft Security Client failed to opt in to service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0X80072EE2
2023-10-16    21:28:27:921     520    1888    IdleTmr    WU operation (CSearchCall::Init ID 2) started; operation # 25; does use network; is not at background priority
2023-10-16    21:28:27:921     520    1888    IdleTmr    Incremented idle timer priority operation counter to 2
2023-10-16    21:28:27:921     520    1888    Agent    *** START ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 2]
2023-10-16    21:28:27:921     520    1888    AU    <<## SUBMITTED ## AU: Search for updates  [CallId = {2676A035-FF2C-4008-BDFF-E539DD552E65} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2023-10-16    21:28:27:921     520    15e8    Agent    ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 2]
2023-10-16    21:28:27:921     520    15e8    Agent    *************
2023-10-16    21:28:27:921     520    15e8    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 2]
2023-10-16    21:28:27:921     520    15e8    Agent    *********
2023-10-16    21:28:27:921     520    15e8    Agent      * Online = Yes; Ignore download priority = No
2023-10-16    21:28:27:921     520    15e8    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2023-10-16    21:28:27:921     520    15e8    Agent      * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2023-10-16    21:28:27:921     520    15e8    Agent      * Search Scope = {Machine & All Users}
2023-10-16    21:28:27:921     520    15e8    Agent      * Caller SID for Applicability: S-1-5-21-287052694-368444461-4168540187-500
2023-10-16    21:28:27:921     520    15e8    Agent      * RegisterService is set
2023-10-16    21:28:27:921     520    15e8    EP    FATAL: EP: Failed to construct full endpoint URL, error = 0x80072EE6
2023-10-16    21:28:27:921     520    15e8    EP    FATAL: Failed to obtain WSUS Client/Server URL, error = 0x80072EE6
2023-10-16    21:28:27:921     520    15e8    PT    WARNING: PTError: 0x80072ee6
2023-10-16    21:28:27:921     520    15e8    PT    WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2023-10-16    21:28:27:921     520    15e8    Agent      * WARNING: Exit code = 0x80072EE6
2023-10-16    21:28:27:921     520    15e8    Agent    *********
2023-10-16    21:28:27:921     520    15e8    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 2]
2023-10-16    21:28:27:921     520    15e8    Agent    *************
2023-10-16    21:28:27:921     520    15e8    Agent    WARNING: WU client failed Searching for update with error 0x80072ee6
2023-10-16    21:28:27:921     520    15e8    IdleTmr    WU operation (CSearchCall::Init ID 2, operation # 25) stopped; does use network; is not at background priority
2023-10-16    21:28:27:921     520    15e8    IdleTmr    Decremented idle timer priority operation counter to 1
2023-10-16    21:28:27:921     520    1abc    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {2676A035-FF2C-4008-BDFF-E539DD552E65} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2023-10-16    21:28:27:921     520    1abc    AU      # WARNING: Search callback failed, result = 0x80072EE6
2023-10-16    21:28:27:921     520    1abc    AU    #########
2023-10-16    21:28:27:921     520    1abc    AU    ##  END  ##  AU: Search for updates  [CallId = {2676A035-FF2C-4008-BDFF-E539DD552E65} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2023-10-16    21:28:27:921     520    1abc    AU    #############
2023-10-16    21:28:27:921     520    1abc    AU    All AU searches complete.
2023-10-16    21:28:27:921     520    1abc    AU      # WARNING: Failed to find updates with error code 80072ee6
2023-10-16    21:28:27:921     520    1abc    AU    AU setting next detection timeout to 2023-10-16 20:20:52
2023-10-16    21:28:27:921     520    1abc    AU    Adding timer:
2023-10-16    21:28:27:921     520    1abc    AU        Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2023-10-16 20:20:52, not idle-only, not network-only
2023-10-16    21:28:27:921     520    1abc    AU    Currently AUX is enabled - so not show any WU Upgrade notifications.
2023-10-16    21:28:27:921     520    1abc    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2023-10-16    21:28:27:921     520    1abc    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2023-10-16    21:28:31:105     520    dfc    AU    Triggering AU detection through DetectNow API
2023-10-16    21:28:31:105     520    dfc    AU    Triggering Online detection (interactive)
2023-10-16    21:28:31:105     520    dfc    AU    Adding timer:
2023-10-16    21:28:31:105     520    dfc    AU        Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2023-10-16 19:28:31, not idle-only, not network-only
2023-10-16    21:28:31:105     520    1888    AU    #############
2023-10-16    21:28:31:105     520    1888    AU    ## START ##  AU: Search for updates
2023-10-16    21:28:31:105     520    1888    AU    #########
2023-10-16    21:28:31:105     520    1888    SLS    Retrieving SLS response from server...
2023-10-16    21:28:31:105     520    1888    SLS    Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=613&L=en-US&P=&PT=0x7&WUA=7.9.9600.19915
2023-10-16    21:28:52:142     520    1888    Misc    WARNING: Send failed with hr = 80072ee2.
2023-10-16    21:28:52:142     520    1888    Misc    WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2023-10-16    21:28:52:142     520    1888    Misc    WARNING: Send request failed, hr:0x80072ee2
2023-10-16    21:28:52:142     520    1888    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=613&L=en-US&P=&PT=0x7&WUA=7.9.9600.19915>. error 0x80072ee2
2023-10-16    21:28:52:142     520    1888    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2023-10-16    21:28:52:142     520    1888    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2023-10-16    21:28:52:142     520    1888    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2023-10-16    21:28:52:142     520    1888    SLS    FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072ee2.
2023-10-16    21:28:52:142     520    1888    SLS    FATAL: GetResponse failed with hresult 0x80072ee2...
2023-10-16    21:28:52:142     520    1888    EP    FATAL: EP: CSLSEndpointProvider::GetWUClientData - failed to get SLS data, error = 0x80072EE2
2023-10-16    21:28:52:142     520    1888    EP    FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data, error = 0x80072EE2
2023-10-16    21:28:52:142     520    1888    EP    FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EE2
2023-10-16    21:28:52:142     520    1888    Agent    WARNING: Failed to obtain the authorization cab URL for service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0
2023-10-16    21:28:52:142     520    1888    Agent    FATAL: Caller Microsoft Security Client failed to opt in to service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0X80072EE2
2023-10-16    21:28:52:142     520    1888    IdleTmr    WU operation (CSearchCall::Init ID 3) started; operation # 37; does use network; is not at background priority
2023-10-16    21:28:52:142     520    1888    IdleTmr    Incremented idle timer priority operation counter to 2
2023-10-16    21:28:52:142     520    1888    Agent    *** START ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 3]
2023-10-16    21:28:52:142     520    1888    AU    <<## SUBMITTED ## AU: Search for updates  [CallId = {1ECB2B35-4162-49AF-81EE-F3187B965BEB} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2023-10-16    21:28:52:142     520    b38    Report    REPORT EVENT: {56A6E1CD-6B65-453E-B887-C9DF0E31D9D6}    2023-10-16 21:28:27:921+0200    1    148 [AGENT_DETECTION_FAILED]    101    {00000000-0000-0000-0000-000000000000}    0    80072ee6    AutomaticUpdatesWuApp    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80072ee6.
2023-10-16    21:28:52:142     520    b38    Report    WARNING: Failed to get ProtocolVersion: 8024043d
2023-10-16    21:28:52:142     520    774    Agent    ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 3]
2023-10-16    21:28:52:142     520    774    Agent    *************
2023-10-16    21:28:52:142     520    774    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 3]
2023-10-16    21:28:52:142     520    774    Agent    *********
2023-10-16    21:28:52:142     520    774    Agent      * Online = Yes; Ignore download priority = No
2023-10-16    21:28:52:142     520    774    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2023-10-16    21:28:52:142     520    774    Agent      * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2023-10-16    21:28:52:142     520    774    Agent      * Search Scope = {Machine & All Users}
2023-10-16    21:28:52:142     520    774    Agent      * Caller SID for Applicability: S-1-5-21-287052694-368444461-4168540187-500
2023-10-16    21:28:52:142     520    774    Agent      * RegisterService is set
2023-10-16    21:28:52:142     520    774    EP    FATAL: EP: Failed to construct full endpoint URL, error = 0x80072EE6
2023-10-16    21:28:52:142     520    774    EP    FATAL: Failed to obtain WSUS Client/Server URL, error = 0x80072EE6
2023-10-16    21:28:52:142     520    774    PT    WARNING: PTError: 0x80072ee6
2023-10-16    21:28:52:142     520    774    PT    WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2023-10-16    21:28:52:142     520    774    Agent      * WARNING: Exit code = 0x80072EE6
2023-10-16    21:28:52:142     520    774    Agent    *********
2023-10-16    21:28:52:142     520    774    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 3]
2023-10-16    21:28:52:142     520    774    Agent    *************
2023-10-16    21:28:52:142     520    774    Agent    WARNING: WU client failed Searching for update with error 0x80072ee6
2023-10-16    21:28:52:142     520    774    IdleTmr    WU operation (CSearchCall::Init ID 3, operation # 37) stopped; does use network; is not at background priority
2023-10-16    21:28:52:142     520    774    IdleTmr    Decremented idle timer priority operation counter to 1
2023-10-16    21:28:52:142     520    1abc    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {1ECB2B35-4162-49AF-81EE-F3187B965BEB} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2023-10-16    21:28:52:142     520    1abc    AU      # WARNING: Search callback failed, result = 0x80072EE6
2023-10-16    21:28:52:142     520    1abc    AU    #########
2023-10-16    21:28:52:142     520    1abc    AU    ##  END  ##  AU: Search for updates  [CallId = {1ECB2B35-4162-49AF-81EE-F3187B965BEB} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2023-10-16    21:28:52:142     520    1abc    AU    #############
2023-10-16    21:28:52:142     520    1abc    AU    All AU searches complete.
2023-10-16    21:28:52:142     520    1abc    AU      # WARNING: Failed to find updates with error code 80072ee6
2023-10-16    21:28:52:142     520    1abc    AU    AU setting next detection timeout to 2023-10-16 20:23:10
2023-10-16    21:28:52:142     520    1abc    AU    Adding timer:
2023-10-16    21:28:52:142     520    1abc    AU        Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2023-10-16 20:23:10, not idle-only, not network-only
2023-10-16    21:28:52:142     520    1abc    AU    Currently AUX is enabled - so not show any WU Upgrade notifications.
2023-10-16    21:28:52:142     520    1abc    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2023-10-16    21:28:52:142     520    b38    Report    CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
2023-10-16    21:28:52:142     520    b38    Report    WER Report sent: 7.9.9600.19915 0x80072ee6(0) 00000000-0000-0000-0000-000000000000 Scan 0 1 AutomaticUpdatesWuApp {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
2023-10-16    21:28:52:142     520    b38    Report    CWERReporter finished handling 1 events. (00000000)
2023-10-16    21:28:52:158     520    1abc    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037

PeterJ · Oct 16, 2023

Provide following file also:
Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

mouataz · Oct 16, 2023

Please find the CBS file.

PeterJ · Oct 16, 2023

Download the attachment SFCFixScript.txt and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

mouataz · Oct 16, 2023

Here is the content of SFCFIx.txt

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2023-10-16 23:21:04.373
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .txt script file at C:\Users\Administrator\Desktop\SFCFixScript.txt [0]




RegistryExport::
Failed to export registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\DefaultMediaCost.
RegistryExport:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2023-10-16 23:21:04.608
Script hash: VaNcGNBXOPZyjPeTAPxlvPXE8yqEbzgoPPexADdVao8=
----------------------EOF-----------------------

PeterJ · Oct 16, 2023

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

mouataz · Oct 16, 2023

Please find the fixlog.txt file.

PeterJ · Oct 20, 2023

DISM /RestoreHealth Scan

Right-click the Start button and select Command Prompt (Administrator)
If you get a popup about UserAccountControl, allow the program to run.
When command prompt opens, copy and paste the following commands into it, press enter after each.
Code:
```
Dism /Online /Cleanup-Image /RestoreHealth
```
Wait for this to finish before you continue
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Gofile or WeTransfer and just provide the download link.

mouataz · Oct 21, 2023

Hello,

Please find the cbs.txt file.

Thank you

PeterJ · Oct 21, 2023

The log looks clean.

Install Update with DISM

Download the update MSU here: https://catalog.s.download.windowsu..._fed01d0d42d8c451f132a8a3f3693f701f0cd744.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp
replace C:\temp with your path if different

expand windows8.1-kb5016264-x64_fed01d0d42d8c451f132a8a3f3693f701f0cd744.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8.1-kb5016264-x64.cab
You should receive the message:
The operation completed successfully.
Make sure to allow the computer to restart if prompted.
If you receive any other message:
Post a screenshot of the Commandprompt window.
Zip and attach the file C:\Windows\Logs\CBS\CBS.log

[SOLVED] Windows 2012 R2 error 0x80004005

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