Windows 2008 R2 - Monthly Rollups Failing

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darren1713

Member
Joined
Aug 12, 2020
Posts
19
Hi, we appreciate your tools, insight and work on helping the Windows community.

We have a system that has updated through monthly rollup 2019-09 or 10, but refuses to apply any newer updates. The automatic installer tries to install the latest rollup every day, and every reboot, but continually fails. We have gone through a variety of sfscans, log files, patch lists, etc, and have not found the culprit just yet.

Look forward to your input and comments on this stubborn machine, thanks!
 

Attachments

Hello and welcome,

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:4499164
  4. Let me know if it says it was successful or if there are any errors.
 
Thanks Peter,

It launched the Windows Update Standalone Installer, which stated "Do you want to uninstall the following Windows software update? KB4499164"
Clicked Yes
It went through the uninstall process and asked to reboot
After rebooting, Windows Update tried installing the current Security Rollup patch again, and it did get further. All the way to the point of requesting a reboot. After rebooting, the patch is still not installed so assuming that it failed during the reboot process to apply the patch.

I went through the log generation process again to generate fresh CBS data for you which is attached. It references another KB that is not installed, that seems to refer back to 2008 R2 SP1 in some fashion, but no idea how to resolve that.

SFCFIX shows:
Checking store directories . . .
Checking CBS.log . . .
Checking CheckSUR.log . . .

Attempting repair . . .
Stage 1
Stage 2
Stage 3

SUMMARY:
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0

Press any key to continue to explanation of summary . . .

Thanks!
 

Attachments

I did not ask to install anything.
Please uninstall the KB again as instructed in message #2 and report the result. Do nothing else.
 
Hi Peter,

Got it!

Ran it again, it states "The update KB4499164 is not installed on this computer"

Thanks
 
FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool

  6. Right-click on the file FRST64.exe and choose Run as administrator.
  7. Copy and paste KB4499164 into the Search box and click the Search Registry button.
  8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  9. You may close any remaining open windows now.
 
Go to Control Panel - Windows Update - Change settings.
Select Download updates but let me choose whether to install them.
Click OK.

Restart the machine.
Check Windows Update again and report which updates are available.
 
There is 1 important update listed: January 14, 2020—KB4534310 (Monthly Rollup)
And 1 optional update listed: January 31, 2020—KB4539601 (Preview of Monthly Rollup)
 
Try to install KB4534310 only.
If it fails, attach the zipped cbs.log to your next reply.
 
Installed only KB4534310, and after install windows update stated "Windows can't update important files and services while the system is using them. Save any open files, and then restart the computer."

I noticed that the TrustedInstaller process is still consuming 100% of 1 CPU, so we waited for that to finish whatever it was doing before rebooting.

Rebooted windows

Windows Update now shows that there is only 1 optional update to install

It looks like it worked! Can we resume normal updates or is there additional steps?

Thanks!!!
 
Try to install the optional update and report the result.
 
So, this is a pretty surprising result/process here. I will describe the best I can to see if it makes sense, maybe this is a known behavior.

In the previous step I installed only KB4534310 as stated above, rebooted windows, and upon reboot the Windows Update panel was green (instead of yellow), said successfully installed, and only "1 optional update".

Now I installed the 1 optional update, KB4539601, waited for TrustedInstaller to settle down over ~15 minutes, windows asked to reboot, and rebooted.

When I reopen Windows Update, now it shows "Updates were installed: Yesterday ... (failed)"

AND now it shows that there is "1 important update" again, which is KB4534310, the same as the first step... Did the optional update trigger an uninstall of KB4534310? I dunno, mystifying windows behaviors :)

1599106868102.png
 
Weird. Shutdown the computer completely.
Restart and check Windows Update again.
 
Quick note, the first update window shows 2 important updates, the second one was a malware update which windows seemed to apply on its own. It is no longer shown on update details pages.

Thanks
 
Try to install KB4534310 again and report the result.
 
Hi Peter,

Ok, reinstalled KB4534310 and after having a deeper look at the results after rebooting, the Windows Update panel no longer shows it as an "important update" which I incorrectly took as successfully installed, which it was not.

Although it is no longer shown on the Windows Update panel below, it does show as "failed" in the update history panel below.

1599312680640.png
1599312702102.png

1599312741818.png
 
Try to install the remaining import update and report the result.
 
Just had a look at the server again, haven't installed/etc anything just yet, and it's now showing 2 important updates to install again. It must take it some time to decide it failed the prior update or something...

I can install the windows defender update, but those routinely succeed, as shown below in the longer history log.

Cheers

1599322030278.png
1599322041916.png
1599322112259.png
 
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