[SOLVED] windows 11 updates download errors

[tomekniemcy]

Hello, i have issue with updates on windows 11 machine.
Error download error - 0x80004002
in cbs log i can find errors :

2022-12-12 11:28:37, Info                  CBS    InternalOpenPackage failed for Package_for_KB3025096~31bf3856ad364e35~amd64~~6.4.1.0 [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2022-12-12 11:28:37, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2022-12-12 11:28:37, Info                  CBS    Failed to create open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2022-12-12 11:28:37, Info                  CBS    Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
2022-12-12 11:28:37, Info                  CBS    Session: 31002132_2126080095 initialized by client WindowsUpdateAgent, external staging directory: (null)
2022-12-12 11:28:37, Info                  CBS    InternalOpenPackage failed for Package_for_KB3025096~31bf3856ad364e35~x86~~6.4.1.0 [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2022-12-12 11:28:37, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2022-12-12 11:28:37, Info                  CBS    Failed to create open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2022-12-12 11:28:37, Info                  CBS    Failed to OpenPackage using worker session [HRESULT = 0x800f0805]

2022-12-12 12:08:02, Info                  CBS    Failed to get the onesettings value for DISABLESCAVENGE. [HRESULT = 0x83750009 - Unknown Error]
2022-12-12 12:08:02, Info                  CBS    Onesettings value for fDisableScavenge: 0
2022-12-12 12:08:02, Info                  CBS    Failed to get the onesettings value for DISABLEAUTODEEPSCAVENGE. [HRESULT = 0x83750009 - Unknown Error]
2022-12-12 12:08:02, Info                  CBS    Onesettings value for fDisableAutomaticDeepScavenge: 0
2022-12-12 12:08:02, Info                  CBS    Failed to get the onesettings value for FORCEMANUALSCAVENGE. [HRESULT = 0x83750009 - Unknown Error]
2022-12-12 12:08:02, Info                  CBS    Onesettings value for fForceManualScavenge: 0

Can You support me with this issue ?

 

[tomekniemcy]

Attached cbs.log . Can You help in this case ?

 

[Maxstar]

Hi,

Please follow the Windows Update Forum Posting Instructions and provide the requested files in your next post.

 

[tomekniemcy]

Hello, attached cbs folder. I have checked component file using component scanner and no errors. Dism and sfc didn't help. When I download update im able to install manualy but when i want to do this using winndows update i have download error - 0x80004002

 

[Maxstar]

Hi,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
• Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
• Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
• Press the Scan button.
• Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
• Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

 

[tomekniemcy]

Hello, due to security reasons i can upload here files You requested. But i have checked it and there is no problem. We have 5 different computers with this issue (after uprade from windows 10)

i checked widows update logs and there is some errors:

2022.12.21 11:44:39.6519408 22848 17600 DownloadManager *FAILED* [80070422] Connect to the DO service
2022.12.21 11:44:39.6519431 22848 17600 DownloadManager Exit Code: 0x80246008, Extended Code: 0x80070422
2022.12.21 11:44:39.6616982 22848 17600 DownloadManager Uninit download job 0E5C4874-01E1-48C5-AE0A-36D871D9A0EE.1.
2022.12.21 11:44:39.6617506 22848 17600 DownloadManager Uninit download job 00000000-0000-0000-0000-000000000000.0.
2022.12.21 11:44:39.6617571 22848 17600 DownloadManager *FAILED* [80004002] Method failed [CAgentDownloadManager::DownloadUpdate:8189]
2022.12.21 11:44:39.6617647 22848 17600 DownloadManager *FAILED* [80004002] Got error starting update 0 in call 6. Notifying call.
2022.12.21 11:44:39.6629678 22848 17600 Handler         Handler received download job cancellation for 0E5C4874-01E1-48C5-AE0A-36D871D9A0EE
2022.12.21 11:44:39.6629726 22848 17600 Handler         ShutdownDataSourcesAndDeployment: Running down deployment for 0E5C4874-01E1-48C5-AE0A-36D871D9A0EE
2022.12.21 11:43:39.6630000 22848 17728 Handler         *FAILED* [80004004] {0E5C4874-01E1-48C5-AE0A-36D871D9A0EE} [d:41CD9D80]: Job shutdown [CAppxRangeRequestJobNoBlockValidation::Run:1700]
2022.12.21 11:44:39.6632996 22848 17728 Handler         *FAILED* [80004004] Method failed [CAppxStreamingDataSource::CreateRangeRequestJob:1342]
2022.12.21 11:44:39.6652959 22848 17728 DownloadManager CreateDataSource request. UpdateId=0E5C4874-01E1-48C5-AE0A-36D871D9A0EE [d:41CD9D80]
2022.12.21 11:44:39.6652988 22848 17728 Handler         *FAILED* [80240007] FindDeploymentOperationForUpdate
2022.12.21 11:44:39.8416666 22848 17728 Handler         *FAILED* [80004005] IA call to resume download for app category B6A99218-8FCC-4206-9074-F05094AF9C47 [UpdateId: 0E5C4874-01E1-48C5-AE0A-36D871D9A0EE]
2022.12.21 11:44:39.8416686 22848 17728 Handler         *FAILED* [80004005] CreateDataSource failed for uri 'x-windowsupdate://0E5C4874-01E1-48C5-AE0A-36D871D9A0EE/B6A99218-8FCC-4206-9074-F05094AF9C47/41cd9d80ea4290bd7f6d4eade911614aa88e5c7e'
2022.12.21 11:44:39.8432660 22848 17728 Handler         {0E5C4874-01E1-48C5-AE0A-36D871D9A0EE} deployment completed: Status: Error, HR: 0x80073cf0, Extended HR: 0x80004005
2022.12.21 11:44:39.8441372 22848 17728 DownloadManager Subscribing to GDR Retry due to async handler trigger.
2022.12.21 11:44:39.8442017 22848 17600 DownloadManager *FAILED* [80004002] Error occurred while downloading update 0E5C4874-01E1-48C5-AE0A-36D871D9A0EE.1; notifying dependent calls.

We have disabled delivery optimization feature in windows update and service is disabled on computers. Why windows update needs to connect this service ?

 

[Maxstar]

Hi,

Could you please send me the logs of FRST by private message. Please run the following command and attach Services.txt to your next post.

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

 

[tomekniemcy]

Added files Can You check ? in CBS logs are some errors

 

[Maxstar]

Hi,

Could you please provide the FRST logs as well where I asked for?

 

[tomekniemcy]

Hello, Sent, please check PM
Im not able to download and install apps from windows store the same error

 

[Maxstar]

Error: (01/05/2023 10:58:19 AM) (Source: Microsoft-Windows-GroupPolicy) (EventID: 1129) (User: xxx)
Description: Przetwarzanie zasad grupy nie powiodło się z powodu braku łączności sieciowej z kontrolerem domeny. To może być stan przejściowy. Po połączeniu komputera z kontrolerem domeny i pomyślnym przetworzeniu zasad grupy powinien zostać wygenerowany komunikat o powodzeniu. Jeśli komunikat o powodzeniu nie zostanie wyświetlony w ciągu kilku godzin, skontaktuj się z administratorem.

HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot% <==== UWAGA
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir% <==== UWAGA
HKLM\...\Policies\Explorer: [NoWebServices] 1
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Ograniczenia <==== UWAGA
HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate: Ograniczenia <==== UWAGA
Policies: C:\ProgramData\NTUSER.pol: Ograniczenia <==== UWAGA

As I suspected, there are several policies set, this is the reason why you can't install updates through Windows Update. My advice would be to reset all the policies to the default values. You could use the attached Fixlist to restore them.

Could you please explain the purpose of the following tasks and PowerShell scripts?

Content removed on request OP:

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[tomekniemcy]

Afkors it is our security task for logs collecting. It is working on every stations.

 

[Maxstar]

What do you mean with: "Can You remove second windows with logs ?"

 

[tomekniemcy]

Thanks

 

[Maxstar]

Okay, I've replaced the content with a small note!

 

[tomekniemcy]

Solved! *FAILED* [80070422] Connect to the DO service it means delivery optimization service is disabled (dosvc) After enable service everything works OK.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DoSvc\Start - 4 Disabled
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DoSvc\Start - 2 Works OK

 

[Maxstar]

Hi,

Thanks for the update on this thread, I've disabled the DO (dosvc) service on a VM as well and was still able to update so I couldn't replicate the issue.

 

[tomekniemcy]

And after vm restart still works ok ? You did it via regedit ?

 

[Maxstar]

Yes, I've set DoSvc to 0x4. Just tested on another VM and able to install the latest LCU as well without any issues.

 

[tomekniemcy]

Please try download apps from MS store