[SOLVED] Windows 11 KB5014697 fails at 98% after rebooting

[Berny23]

I tried updating for some weeks already, getting the same error code: 0x800f0922. The download and preparation works fine, but after rebooting it always stops at 98% and does an automatic roll-back (rebooting twice).
Updates that don't require a reboot are installing without a problem (in my case, the .NET updates and defender updates).

I followed the instructions in the forum and none of the steps detected any corruption: Windows Update Forum Posting Instructions

This is my update history:


My system specs should be visible in my signature below:

 

[Maxstar]

Hi and welcome to Sysnative,

2022-06-17 19:09:29, Info                  CSI    00000645 The queue has completed running, and AI failures have occured.
2022-06-17 19:09:29, Info                  CSI    00000646 ==Error Summary Start==
2022-06-17 19:09:29, Error                 CSI    00000647 (F) Generic Command    ErrorCode: 80004005    Executable: SMConfigInstaller.exe    ExitCode: 3222072836    Phase: 38    Mode: Install (first install)    Component: WCF-GenericCommands, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS[gle=0x80004005]
2022-06-17 19:09:29, Error                 CSI    00000648 (F) Generic Command    ErrorCode: 80004005    Executable: SMConfigInstaller.exe    ExitCode: 3222072836    Phase: 38    Mode: Install (first install)    Component: WCF-GenericCommands, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=x86, versionScope=NonSxS[gle=0x80004005]
2022-06-17 19:09:29, Info                  CSI    00000649 ==Error Summary End==
2022-06-17 19:09:29, Info                  CSI    0000064a Rolling back transactions...

Download

SFCFix and save it to your desktop.

Run SFCFix to collect some system files.

• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called Files.zip.
• Attach this file as attachment to your next reply.

 

[Berny23]

Thanks for responding!

I attached the file.

 

[Maxstar]

Step 1. Run SFCFix again with the attached ZIP file.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run DISM with the following command.
Click the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command and press enter.

DISM /online /cleanup-image /RestoreHealth

Take a screenshot of the commandprompt window and paste it into your next reply.

 

[Berny23]

 

[Maxstar]

Please try to update Windows, if it fails attach a new copy of the CBS log.

 

[Berny23]

It failed again, here is the new CBS log.

 

[Maxstar]

Hi,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[Berny23]

Here is the file.

 

[Maxstar]

Right-click the start button and choose Run, type optionalfeatures.exe and press enter.
Which .NET components are selected?

 

[Berny23]

 

[Maxstar]

Please unckeck ASP.NET 4.8 and press OK, after the restart try to update Windows and let me know the result.

 

[Berny23]

When I try to disable ASP.NET 4.8, I get this error message. I tried it again after a reboot, but the message was the same.

 

[Maxstar]

Please open the command prompt and run the following command. Attach services.txt to your next post.

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

 

[Berny23]

Here is the file.

 

[Maxstar]

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
• Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
• Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
• Press the Scan button.
• Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
• Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

 

[Berny23]

Here are the files.

 

[Maxstar]

Is this version of Windows 11 legal? In the logfiles I've noticed the following IFEO entry's, these are used by KMSPico (AutoKMS) among others..

IFEO\osppsvc.exe: [VerifierDlls] SppExtComObjHook.dll
IFEO\SppExtComObj.exe: [VerifierDlls] SppExtComObjHook.dll

 

[Berny23]

I have bought a Windows 10 Pro key a few years ago for this PC, and it works for 11 too. However, for privacy reasons (e.g. setting telemetry level 0) I have to use Enterprise instead. As you cannot buy Enterprise as an individual person, I have to use KMS emulation instead.

 

[Maxstar]

Hi,

Sorry, but we don't provide any assistance when Windows is illegally activated. However, I would advise you to legalize the Windows installation, particularly in order to prevent other problems in the future. Although you have a license for Windows 10 Pro, the KMS (MAK) license for Windows 11 Enterprise is not in use according to the License Agreement of Microsoft. As you pointed out, you cannot buy the Enterprise licenses as an individual person. But only as part of a business or educational organisation.

So you have the following options:
1. Return to Windows 10/11 Pro with the license key you've bought. (If it not used on another system).
2. Purchase a new license (retail) for this system, so you can reactivate the system according to the License Agreement.