Windows 11: Fails to install update KB5039212 (0x80188309)

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AntoineM

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Jul 1, 2024
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Hello there!

I found out last night that an update fails to install itself, tho it manages to download but then an error is shown once it's almost reached 100%.

1719844093071.png

The error is 0x80188309 (E_REGISTRY_COLLISION)

I tried basic things last night like restart my computer and a simple /sfc scannow but no luck, also tried the Windows Update troubleshoot, it seems to have found something but it still gives me that error.

So I've followed the Posting instructions, please find attached the CBS.zip and ComponentsScanner.txt.

For your information there are errors about registry collisions in the file CbsPersist_20240701141923 in the CBS.zip folder and it seems the update fails with this error (line 391239):
2024-07-01 16:15:45, Error CSI 00004b52 (F) Error: 1 critical registry value collisions detected, failing.

I could not find this critical registry value because of my lack of expertise on this matter, and maybe it's not even the issue, this is why I come to you, any help will be much appreciate it!

Thank you!

Regards

System: Windows 11 Pro
Version: 23H2
Build: 22631.3296
Experience: Windows Feature Experience Pack 1000.22687.1000.0 (No idea what this is)
CPU: 12th Gen Intel(R) Core(TM) i5-12400F 2.50 GHz
 

Attachments

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Please attempt to update again with Process Monitor running.

Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor a minute after Windows Update failed to be sure everything is logged. You can simply do this by clicking the capture icon (CTRL +E) on the toolbar as shown below.

Process-Monitor.png


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer | Send Large Files Fast - Up To 2GB Free and provide the link.
6. Upload also the latest CBS log for the time stamps.
 
Hi,

Here is the LogFile.PML: Logfile.zip

& the latest CBS log attached.

Also wanted to let you know that the update has changed to 2024-08 - KB5041585
1723925135203.png

Thank you for your help, much appreciated!
 

Attachments

Hi,

Export registry key as hive file.
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following command into the command prompt and press enter.
Code: 
reg save "HKLM\SYSTEM\CurrentControlSet\Control\CrashControl" "%userprofile%\Desktop\CrashControl.hiv"
  • Once done, a file will appear on your desktop, called CrashControl.hiv.
  • ZIP this file and attach it to your next reply.
 
Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5033920
  • Let me know if it says it was successful or you get the message: The update KB5033920 is not installed on this computer.
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5033920
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Does the following (hidden) folder exists on the systemdrive?

C:\$WinREAgent
 
Open an elevated command prompt, run the following command + enter and let me know the result.
Code: 
rd /s /q "C:\$WinREAgent"
 
Okay, please attempt to update again and post the result. If it fails attach a new copy of the CBS logs.
 
Is the C:\$WinREAgent folder re-created, and did it fail after the first restart did you get this error before the restart?

Download and run SetupDiag from Microsoft
  • Download
    60e45c659164d-SetupDiag.png
    SetupDiag to your desktop.
  • Right-click on SetupDiag.exe and select Run as administrator.
  • When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
  • Attach SetupDiagResults.log and Logs.zip to your next reply.
 
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