Windows 11 - BSOD - various + checksum mismatch BTHport.sys

timeshaper · May 23, 2024

A brief description of your problem (but you can also include the steps you tried) - I've been dealing with this for a few months now with intermittent reboots. I've gone into the BIOS and turned off the features that alter power to the CPU and turned off sleeping. I've reinstalled my NVIDIA drivers clean. I've even eventually fully reinstalled Windows 11. Yet the intermittent crashing continues. The dumps varied in what they said (I lost the old dumps in the reinstall) but some had the IRQ error and several were the checksum mismatch related to BTHport.sys. Today's has that. I've gone through and made sure that the drivers for the bluetooth items in the device manager are up to date, they are. prior to reinstall I tried using driver verifier and it never crashed during that. I also scanned the RAM. I did the disk scans. I ran malwarebytes... I did most everything I think.
System Manufacturer? - It's a prebuilt from Letsbld / NZXT
Laptop or Desktop? Desktop
OS ? (Windows 11, 10, 8.1, 8, 7, Vista) - Windows 11
x86 (32bit) or x64 (64bit)? - 64 bit
What was original installed OS on system? - 10, I did first an inplace upgrade and recently did a full reset with it downloading a fresh 11 image.
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - Win 11 licensed through OEM.
Age of system? (hardware) - 3.5 years
Age of OS installation? - 1 week
Have you re-installed the OS? - yes
CPU - AMD Ryzen 5 3600 6 core 3.6GHz
RAM (brand, EXACT model, what slots are you using?) - Team T-FORCE XTREEM ARGB 4000MHz 32GB (2 X 16 GB). It's the slots beside the CPU I don't know the name.
Video Card - Gigabyte GeForce RTX 2080 SUPER GAMING OC 8G WHITE
MotherBoard - MSI MPG X570 GAMING EDGE WIFI
Power Supply - NZXT C850 Gold
Is driver verifier enabled or disabled? disabled
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) - Defender
Are you using proxy, vpn, ipfilters or similar software? - No
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) - No
Are you currently under/overclocking? Are there overclocking software installed on your system? - No

http://speccy.piriform.com/results/Z0pqNn0WP7qygDszcXPReSg

edit: I am also up to date on Windows Updates and the crashes do not sync up with Windows updates.

timeshaper · May 25, 2024

I'd be happy to run more tests or anything. I just really need help figuring this out. Especially if something points to hardware failure. Thank you.

ET_Explorer · May 25, 2024

AMD Ryzen 5 3600 6 core 3.6GHz only supports upto 3200 MT/s of memory and you have 4000 MHz of ram which is causing one of your BSODS.
Your ram info., in the sysnative file collection states that you are running 2400 MHz of ram.

timeshaper · May 25, 2024

OK I have questions and clarifications:

1. So my ram is being underutilized because of my processor and it's causing one of my issues?
2. This hasn't been a problem before is it likely because of just how Windows has grown and changed that it's a problem now on 10 and 11?
3. Are the solutions I really have get lower speed RAM or a newer AMD processor that works in this mobo?

ubuysa · May 30, 2024

timeshaper said:
RAM (brand, EXACT model, what slots are you using?) - Team T-FORCE XTREEM ARGB 4000MHz 32GB (2 X 16 GB). It's the slots beside the CPU I don't know the name.

I don't think it's your RAM speed that's the issue here, your RAM is running at the stock 2400MHz frequency, which is supported by that CPU. However, there are two things I'd like you to check for me...

Photograph the part number of your RAM and post that here - both sticks please. I want to check that it's on the QVL for the board and CPU
Check in your motherboard manual that the RAM is in the correct slots. Typically its A2 and B2 (slots 2 and 4)

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Windows 11 - BSOD - various + checksum mismatch BTHport.sys

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ubuysa

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Windows 11 - BSOD - various + checksum mismatch BTHport.sys

timeshaper

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timeshaper

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ubuysa

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