Windows 11 21h2 upgrade to 22h2 errors and bsod (0x80070002, 0xc1900101)

polo23 · Apr 30, 2024

hello, I saw many here were able to fix their issues I been trying for over half a year to fix this

I have problem with upgrading my windows I tried first with windows 11 iso made with media tool from Microsoft site and I got BSOD and then everything reverted back
then few days ago now I got 22h2 update available on my windows and It still wont install I tried letting Microsoft help me they weren't able so I hope maybe someone here can help me to fix it so I wont have to clean install I wouldn't want to reinstall all apps and settings again and my PC really runs poorly which it shouldn't with my PC specs I assume its cause the 21h2 version

here is what I found on cbs.log -

Code:

Failed reading PoqexecCmdline registry key [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Failed to query registry value: TiAttemptedInitialization [HRESULT = 0x80070002 - ]
Failed to enumerate offline edition based selectable updates. [HRESULT = 0x80070103 - ERROR_NO_MORE_ITEMS]
Failed to get poqexec cmdline from Components\Configuration. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}GLOBALROOT/Device/HarddiskVolumeShadowCopy1/WINDOWS/System32/config/COMPONENTS, the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]

and here attaching full cbs.log and ComponentsScanner.txt

I have already tried sfc scan and other cmd commands didn't help
I tried some method that resets windows updates through cmd also didn't help it was a lot of commands script

tried a new windows profile didn't help as well
can't remember what else

polo23 · Apr 30, 2024

polo23 · May 2, 2024

bump seems like others get answers and I don't maybe I was missed

polo23 · May 5, 2024

hello? If i donate will it make response faster? Its just really important for me to find a solution

Maxstar · May 5, 2024

Hi and welcome to Sysnative,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

polo23 · May 5, 2024

Maxstar said:
Hi and welcome to Sysnative,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.

Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.

Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.

Press the Scan button.

Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)

Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

thanks for respond here are the files

Maxstar · May 5, 2024

I would start with removing the following tool.

- Wise Memory Optimizer (HKLM\...\Wise Memory Optimizer_is1) (Version: 4.1.9 - Lespeed Technology Co., Ltd)

Please provide the following logs as well.

C:\$Windows.~BT\Sources\Panther\Setuperr.log
C:\$Windows.~BT\Sources\Panther\Setupact.log

polo23 · May 5, 2024

Maxstar said:
I would start with removing the following tool.

- Wise Memory Optimizer (HKLM\...\Wise Memory Optimizer_is1) (Version: 4.1.9 - Lespeed Technology Co., Ltd)

Please provide the following logs as well.

C:\$Windows.~BT\Sources\Panther\Setuperr.log
C:\$Windows.~BT\Sources\Panther\Setupact.log

setupact.log file is too large to upload here

and I have uninstalled wise memory optimizer

Maxstar · May 5, 2024

Please ZIP the setupact.log file, it's too large to attach upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the downloadlink.

polo23 · May 5, 2024

Maxstar said:
Please ZIP the setupact.log file, it's too large to attach upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the downloadlink.

there you go

Maxstar · May 5, 2024

Download and run SetupDiag from Microsoft

Download

SetupDiag to your desktop.
Right-click on SetupDiag.exe and select Run as administrator.
When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
Attach SetupDiagResults.log and Logs.zip to your next reply.

polo23 · May 5, 2024

Maxstar said:
Download and run SetupDiag from Microsoft

Download

SetupDiag to your desktop.

Right-click on SetupDiag.exe and select Run as administrator.

When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"

Attach SetupDiagResults.log and Logs.zip to your next reply.

it instantly closes

Maxstar · May 5, 2024

Rich (BB code):

Oculus (HKLM\...\Oculus) (Version: <3 - Facebook Technologies, LLC)
S3 OVRLibraryService; D:\Oculus\Support\oculus-librarian\OVRLibraryService.exe [148024 2024-04-16] (Oculus VR, LLC -> Facebook Technologies, LLC)

Rich (BB code):

2024-04-30 21:46:26, Error      [0x0803b6] MIG        Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD
2024-04-30 21:46:27, Error                            WsmSendMessage: Failed FilterSendMessage, hr = 0x800700b7[gle=0x000000ea]

Rich (BB code):

2024-04-30 21:46:26, Info       [0x0803b8] MIG        Processing profile: C:\Windows\ServiceProfiles\OVRLibraryService
2024-04-30 21:46:26, Error      [0x0803b6] MIG        Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD
2024-04-30 21:46:26, Info                  MIG        Adding indirect mapping for HKCU (C:\Windows\ServiceProfiles\OVRLibraryService\NTUSER.DAT) to 0x80000003, S-1-5-80-3238277391-1891473654-1195688043-4149050645-2494734967

It seems that the Oculus software is the issue, I would uninstall this software first and attempt to update again after a reboot.

polo23 · May 5, 2024

Maxstar said:

Rich (BB code):

Oculus (HKLM\...\Oculus) (Version: <3 - Facebook Technologies, LLC)
S3 OVRLibraryService; D:\Oculus\Support\oculus-librarian\OVRLibraryService.exe [148024 2024-04-16] (Oculus VR, LLC -> Facebook Technologies, LLC)

Rich (BB code):

2024-04-30 21:46:26, Error      [0x0803b6] MIG        Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD
2024-04-30 21:46:27, Error                            WsmSendMessage: Failed FilterSendMessage, hr = 0x800700b7[gle=0x000000ea]

Rich (BB code):

2024-04-30 21:46:26, Info       [0x0803b8] MIG        Processing profile: C:\Windows\ServiceProfiles\OVRLibraryService
2024-04-30 21:46:26, Error      [0x0803b6] MIG        Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD
2024-04-30 21:46:26, Info                  MIG        Adding indirect mapping for HKCU (C:\Windows\ServiceProfiles\OVRLibraryService\NTUSER.DAT) to 0x80000003, S-1-5-80-3238277391-1891473654-1195688043-4149050645-2494734967

It seems that the Oculus software is the issue, I would uninstall this software first and attempt to update again after a reboot.

just uninstalled oculus app but my optional 22h2 update has disappeared what to do?

Maxstar · May 5, 2024

Please use the following tool to update to the latest build 23H2.

Download the

Windows 11 Installation Assistant to your desktop.

Right-click on Windows11InstallationAssistant.exe and select the option: Run as administrator.
Press the Update now button, click after the compatibility check on Next.
The Update Assistant will now download the latest Feature Update.
After verifying the download, the Feature Update will be installed.
When this process is ready, click on the Restart now button to complete the installation.

polo23 · May 5, 2024

Maxstar said:
Please use the following tool to update to the latest build 23H2.

Download the

Windows 11 Installation Assistant to your desktop.

Right-click on Windows11InstallationAssistant.exe and select the option: Run as administrator.

Press the Update now button, click after the compatibility check on Next.

The Update Assistant will now download the latest Feature Update.

After verifying the download, the Feature Update will be installed.

When this process is ready, click on the Restart now button to complete the installation.

okay it just finished and restarted my windows isn't on version 23h2
its on version 21h2 still
I didn't get any pop ups or error codes I assume its in some logs tell me which I will send for you to check

polo23 · May 5, 2024

here maybe something in these i saw error - 0xC1800104

Maxstar · May 6, 2024

Hi,

Please manually check for updates, and let me know which updates (KB numbers) are available.

polo23 · May 6, 2024

Maxstar said:
Hi,

Please manually check for updates, and let me know which updates (KB numbers) are available.

KB2267602

Maxstar · May 6, 2024

This is a definition update for Windows Defender, please install this update - reboot the system and check again for avalaible updates.

Windows 11 21h2 upgrade to 22h2 errors and bsod (0x80070002, 0xc1900101)

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