Windows 11 21h2 upgrade to 22h2 errors and bsod (0x80070002, 0xc1900101)

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polo23

Well-known member
Joined
Apr 30, 2024
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hello, I saw many here were able to fix their issues I been trying for over half a year to fix this

I have problem with upgrading my windows I tried first with windows 11 iso made with media tool from Microsoft site and I got BSOD and then everything reverted back
then few days ago now I got 22h2 update available on my windows and It still wont install I tried letting Microsoft help me they weren't able so I hope maybe someone here can help me to fix it so I wont have to clean install I wouldn't want to reinstall all apps and settings again and my PC really runs poorly which it shouldn't with my PC specs I assume its cause the 21h2 version

image.png

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here is what I found on cbs.log -
Code: 
Failed reading PoqexecCmdline registry key [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Failed to query registry value: TiAttemptedInitialization [HRESULT = 0x80070002 - ]
Failed to enumerate offline edition based selectable updates. [HRESULT = 0x80070103 - ERROR_NO_MORE_ITEMS]
Failed to get poqexec cmdline from Components\Configuration. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}GLOBALROOT/Device/HarddiskVolumeShadowCopy1/WINDOWS/System32/config/COMPONENTS, the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]

and here attaching full cbs.log and ComponentsScanner.txt

I have already tried sfc scan and other cmd commands didn't help
I tried some method that resets windows updates through cmd also didn't help it was a lot of commands script

tried a new windows profile didn't help as well
can't remember what else
 

Attachments

bump seems like others get answers and I don't maybe I was missed
 
hello? If i donate will it make response faster? Its just really important for me to find a solution
 
Hi and welcome to Sysnative,

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  • Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  • Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  • Press the Scan button.
  • Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  • Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Maxstar said:
Hi and welcome to Sysnative,

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  • Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  • Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  • Press the Scan button.
  • Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  • Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
Click to expand...
thanks for respond here are the files
 

Attachments

I would start with removing the following tool.

- Wise Memory Optimizer (HKLM\...\Wise Memory Optimizer_is1) (Version: 4.1.9 - Lespeed Technology Co., Ltd)

Please provide the following logs as well.

C:\$Windows.~BT\Sources\Panther\Setuperr.log
C:\$Windows.~BT\Sources\Panther\Setupact.log
 
Maxstar said:
I would start with removing the following tool.

- Wise Memory Optimizer (HKLM\...\Wise Memory Optimizer_is1) (Version: 4.1.9 - Lespeed Technology Co., Ltd)

Please provide the following logs as well.

C:\$Windows.~BT\Sources\Panther\Setuperr.log
C:\$Windows.~BT\Sources\Panther\Setupact.log
Click to expand...
setupact.log file is too large to upload here

and I have uninstalled wise memory optimizer
 

Attachments

Download and run SetupDiag from Microsoft
  • Download
    60e45c659164d-SetupDiag.png
    SetupDiag to your desktop.
  • Right-click on SetupDiag.exe and select Run as administrator.
  • When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
  • Attach SetupDiagResults.log and Logs.zip to your next reply.
 
Maxstar said:
Download and run SetupDiag from Microsoft
  • Download
    60e45c659164d-SetupDiag.png
    SetupDiag to your desktop.
  • Right-click on SetupDiag.exe and select Run as administrator.
  • When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
  • Attach SetupDiagResults.log and Logs.zip to your next reply.
Click to expand...
it instantly closes
 
Rich (BB code): 
Oculus (HKLM\...\Oculus) (Version: <3 - Facebook Technologies, LLC)
S3 OVRLibraryService; D:\Oculus\Support\oculus-librarian\OVRLibraryService.exe [148024 2024-04-16] (Oculus VR, LLC -> Facebook Technologies, LLC)

Rich (BB code): 
2024-04-30 21:46:26, Error      [0x0803b6] MIG        Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD
2024-04-30 21:46:27, Error                            WsmSendMessage: Failed FilterSendMessage, hr = 0x800700b7[gle=0x000000ea]

Rich (BB code): 
2024-04-30 21:46:26, Info       [0x0803b8] MIG        Processing profile: C:\Windows\ServiceProfiles\OVRLibraryService
2024-04-30 21:46:26, Error      [0x0803b6] MIG        Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD
2024-04-30 21:46:26, Info                  MIG        Adding indirect mapping for HKCU (C:\Windows\ServiceProfiles\OVRLibraryService\NTUSER.DAT) to 0x80000003, S-1-5-80-3238277391-1891473654-1195688043-4149050645-2494734967

It seems that the Oculus software is the issue, I would uninstall this software first and attempt to update again after a reboot.
 
Maxstar said:
Rich (BB code): 
Oculus (HKLM\...\Oculus) (Version: <3 - Facebook Technologies, LLC)
S3 OVRLibraryService; D:\Oculus\Support\oculus-librarian\OVRLibraryService.exe [148024 2024-04-16] (Oculus VR, LLC -> Facebook Technologies, LLC)

Rich (BB code): 
2024-04-30 21:46:26, Error      [0x0803b6] MIG        Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD
2024-04-30 21:46:27, Error                            WsmSendMessage: Failed FilterSendMessage, hr = 0x800700b7[gle=0x000000ea]

Rich (BB code): 
2024-04-30 21:46:26, Info       [0x0803b8] MIG        Processing profile: C:\Windows\ServiceProfiles\OVRLibraryService
2024-04-30 21:46:26, Error      [0x0803b6] MIG        Can't retrieve group information for user NT SERVICE\OVRLibraryService. NetUserGetLocalGroups failed 0x000008AD
2024-04-30 21:46:26, Info                  MIG        Adding indirect mapping for HKCU (C:\Windows\ServiceProfiles\OVRLibraryService\NTUSER.DAT) to 0x80000003, S-1-5-80-3238277391-1891473654-1195688043-4149050645-2494734967

It seems that the Oculus software is the issue, I would uninstall this software first and attempt to update again after a reboot.
Click to expand...
just uninstalled oculus app but my optional 22h2 update has disappeared what to do?
 
Please use the following tool to update to the latest build 23H2.

Download the
61c988c2082b1-updateassistent.png
Windows 11 Installation Assistant to your desktop.
  • Right-click on Windows11InstallationAssistant.exe and select the option: Run as administrator.
  • Press the Update now button, click after the compatibility check on Next.
  • The Update Assistant will now download the latest Feature Update.
  • After verifying the download, the Feature Update will be installed.
  • When this process is ready, click on the Restart now button to complete the installation.
 
Maxstar said:
Please use the following tool to update to the latest build 23H2.

Download the
61c988c2082b1-updateassistent.png
Windows 11 Installation Assistant to your desktop.
  • Right-click on Windows11InstallationAssistant.exe and select the option: Run as administrator.
  • Press the Update now button, click after the compatibility check on Next.
  • The Update Assistant will now download the latest Feature Update.
  • After verifying the download, the Feature Update will be installed.
  • When this process is ready, click on the Restart now button to complete the installation.
Click to expand...
okay it just finished and restarted my windows isn't on version 23h2
its on version 21h2 still
I didn't get any pop ups or error codes I assume its in some logs tell me which I will send for you to check
 
Hi,

Please manually check for updates, and let me know which updates (KB numbers) are available.
 
This is a definition update for Windows Defender, please install this update - reboot the system and check again for avalaible updates.
 
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