moonbucket
New member
- Jun 24, 2017
- 2
I appreciate in advance that this is a complicated issue to seek help on. I've spent days going through as many tweaks, tips and approaches to testing and trying to rectify this issue but to no avail.
I suspect I had on-going latency issues for a while that were a mild inconvenience but since the Creators update the stuttering and latency is making the entire system borderline unusable, or at least extremely unpleasant.
The stutters are causing audio dropouts, fps drops and freezing in games and ping spikes as the Ndis and Network Card are spiking.
I read a couple of threads where people here were kindly helping others to work through these issues so I have attempted to gather in the appropriate logs to assist any troubleshooting, should anyone be willing to help.
I'm currently a mature student so fairly tight funds wise but have £20 in amazon vouchers I'll gladly give to any technician who assists me in working through this. I'll also make a donation to the site.
---
System Specs
OS: Microsoft Windows 10 x64 OEM
CPU: i5-4670k @4.2ghz
Motherboard: Asus Z87-K
Memory: 2 x 4gb Crucial Ballistik Elite
GPU: Asus Strik GTX970
Sound: Asus Strik Soar 7.1 Soundcard
SSD: Kingston SV300S37A 120gb
HD: Seagate Barracuda 2Tb
PSU: Thermaltake Smart SE 530W Bronze PSU
---
I've done a fresh install of Windows 10 (x64 retail) and installed the drivers from the Asus website.
I've also reset the bios to default.
Finally I tried downgrading the Realtek onboard LAN driver to Windows 7 as this has been suggested a lot as a culprit/solution.
Other investigating with Latency Monitor suggests the problem is reduced when the LAN nic is disabled. But I left the monitoring running overnight without the LAN and the system still had latency issues.
I did try disabling the NIC and using a tplink wifi dongle and that caused the most severe latency issues of any hardware.
---
Latency Monitor test:
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 1:43:51 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-MREFJUH
OS version: Windows 10 , 10.0, build: 15063 (x64)
Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., Z87-K
CPU: GenuineIntel Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
Logical processors: 4
Processor groups: 1
RAM: 8130 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 3398 MHz
Measured CPU speed: 1 MHz (approx.)
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 2654.304023
Average measured interrupt to process latency (µs): 3.736664
Highest measured interrupt to DPC latency (µs): 2651.591859
Average measured interrupt to DPC latency (µs): 1.180054
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 135.321071
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Highest reported total ISR routine time (%): 0.174358
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Total time spent in ISRs (%) 0.227045
ISR count (execution time <250 µs): 8089133
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 6202.776928
Driver with highest DPC routine execution time: tcpip.sys - TCP/IP Driver, Microsoft Corporation
Highest reported total DPC routine time (%): 0.240638
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in DPCs (%) 0.570175
DPC count (execution time <250 µs): 32626375
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 13545
DPC count (execution time 1000-1999 µs): 412
DPC count (execution time 2000-3999 µs): 41
DPC count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
Process with highest pagefault count: none
Total number of hard pagefaults 0
Hard pagefault count of hardest hit process: 0
Highest hard pagefault resolution time (µs): 0.0
Total time spent in hard pagefaults (%): 0.0
Number of processes hit: 0
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 325.576908
CPU 0 ISR highest execution time (µs): 135.321071
CPU 0 ISR total execution time (s): 56.382831
CPU 0 ISR count: 7937248
CPU 0 DPC highest execution time (µs): 6202.776928
CPU 0 DPC total execution time (s): 119.144291
CPU 0 DPC count: 29957808
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 82.100333
CPU 1 ISR highest execution time (µs): 78.299588
CPU 1 ISR total execution time (s): 0.206830
CPU 1 ISR count: 151836
CPU 1 DPC highest execution time (µs): 3606.194526
CPU 1 DPC total execution time (s): 9.496628
CPU 1 DPC count: 999475
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 77.014762
CPU 2 ISR highest execution time (µs): 2.354032
CPU 2 ISR total execution time (s): 0.000051
CPU 2 ISR count: 49
CPU 2 DPC highest execution time (µs): 334.285462
CPU 2 DPC total execution time (s): 6.525460
CPU 2 DPC count: 831663
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 73.668881
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 3608.756327
CPU 3 DPC total execution time (s): 6.946974
CPU 3 DPC count: 851430
_________________________________________________________________________________________________________
Drivers list from Latency Monitor
I've attached DxDiag & msinfo32.
If anyone has the time and kindness to help me with this I would appreciate it enormously, this is an incredibly frustrating issue to run into. I'll gladly pass on that voucher as a small token of my gratitude to anyone who assists and I'll undertake any testing or logging exactly as requested. I wouldn't intend to waste anyone's time here.
Thanks.
I suspect I had on-going latency issues for a while that were a mild inconvenience but since the Creators update the stuttering and latency is making the entire system borderline unusable, or at least extremely unpleasant.
The stutters are causing audio dropouts, fps drops and freezing in games and ping spikes as the Ndis and Network Card are spiking.
I read a couple of threads where people here were kindly helping others to work through these issues so I have attempted to gather in the appropriate logs to assist any troubleshooting, should anyone be willing to help.
I'm currently a mature student so fairly tight funds wise but have £20 in amazon vouchers I'll gladly give to any technician who assists me in working through this. I'll also make a donation to the site.
---
System Specs
OS: Microsoft Windows 10 x64 OEM
CPU: i5-4670k @4.2ghz
Motherboard: Asus Z87-K
Memory: 2 x 4gb Crucial Ballistik Elite
GPU: Asus Strik GTX970
Sound: Asus Strik Soar 7.1 Soundcard
SSD: Kingston SV300S37A 120gb
HD: Seagate Barracuda 2Tb
PSU: Thermaltake Smart SE 530W Bronze PSU
---
I've done a fresh install of Windows 10 (x64 retail) and installed the drivers from the Asus website.
I've also reset the bios to default.
Finally I tried downgrading the Realtek onboard LAN driver to Windows 7 as this has been suggested a lot as a culprit/solution.
Other investigating with Latency Monitor suggests the problem is reduced when the LAN nic is disabled. But I left the monitoring running overnight without the LAN and the system still had latency issues.
I did try disabling the NIC and using a tplink wifi dongle and that caused the most severe latency issues of any hardware.
---
Latency Monitor test:
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 1:43:51 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-MREFJUH
OS version: Windows 10 , 10.0, build: 15063 (x64)
Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., Z87-K
CPU: GenuineIntel Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
Logical processors: 4
Processor groups: 1
RAM: 8130 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 3398 MHz
Measured CPU speed: 1 MHz (approx.)
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 2654.304023
Average measured interrupt to process latency (µs): 3.736664
Highest measured interrupt to DPC latency (µs): 2651.591859
Average measured interrupt to DPC latency (µs): 1.180054
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 135.321071
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Highest reported total ISR routine time (%): 0.174358
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Total time spent in ISRs (%) 0.227045
ISR count (execution time <250 µs): 8089133
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 6202.776928
Driver with highest DPC routine execution time: tcpip.sys - TCP/IP Driver, Microsoft Corporation
Highest reported total DPC routine time (%): 0.240638
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in DPCs (%) 0.570175
DPC count (execution time <250 µs): 32626375
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 13545
DPC count (execution time 1000-1999 µs): 412
DPC count (execution time 2000-3999 µs): 41
DPC count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
Process with highest pagefault count: none
Total number of hard pagefaults 0
Hard pagefault count of hardest hit process: 0
Highest hard pagefault resolution time (µs): 0.0
Total time spent in hard pagefaults (%): 0.0
Number of processes hit: 0
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 325.576908
CPU 0 ISR highest execution time (µs): 135.321071
CPU 0 ISR total execution time (s): 56.382831
CPU 0 ISR count: 7937248
CPU 0 DPC highest execution time (µs): 6202.776928
CPU 0 DPC total execution time (s): 119.144291
CPU 0 DPC count: 29957808
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 82.100333
CPU 1 ISR highest execution time (µs): 78.299588
CPU 1 ISR total execution time (s): 0.206830
CPU 1 ISR count: 151836
CPU 1 DPC highest execution time (µs): 3606.194526
CPU 1 DPC total execution time (s): 9.496628
CPU 1 DPC count: 999475
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 77.014762
CPU 2 ISR highest execution time (µs): 2.354032
CPU 2 ISR total execution time (s): 0.000051
CPU 2 ISR count: 49
CPU 2 DPC highest execution time (µs): 334.285462
CPU 2 DPC total execution time (s): 6.525460
CPU 2 DPC count: 831663
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 73.668881
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 3608.756327
CPU 3 DPC total execution time (s): 6.946974
CPU 3 DPC count: 851430
_________________________________________________________________________________________________________
Drivers list from Latency Monitor
I've attached DxDiag & msinfo32.
If anyone has the time and kindness to help me with this I would appreciate it enormously, this is an incredibly frustrating issue to run into. I'll gladly pass on that voucher as a small token of my gratitude to anyone who assists and I'll undertake any testing or logging exactly as requested. I wouldn't intend to waste anyone's time here.
Thanks.
