Windows 10 X64 - BSOD crash upon start menu launch

[Hexostum]

Hello everyone.

Today my computer BSOD when I tried to launch my Windows 10 Start Menu.

I ran the Sysnative BSOD Dump + System File Collection App and zipped the result folder (by the way the application was stuck at waiting for ...)

I also ran the perfmon /report which is also ... stuck (tried 3 times)

I attached the SysnativeFileCollectionApp.zip on the topic

• OS : Window 10pro x64
• What was original installed OS on system ? Windows XP
  
• Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer) ? Full retail version
  
• Age of system : 2009
  
• Age of OS installation - have you re-installed the OS ? 30/08/2016 (full reinstall of windows 10 on fresh formatted sdd when windows xp fell of support. Purchased the windows 10 license)
  
• Video Card : ATI AMD Radeon HD 5450
• MotherBoard : MSI G31TM-P35 (MS-7529)
• Power Supply - brand & wattage : MSI ? AC 230V
• System Manufacturer : MSI ?
  
• Exact model number : MSI ? (custom made from computer shop that closed -_-)
  
• Desktop
  

 

[MichaelB]

No Dump included, why?

calm down your Utilities cleaning up unwanted files, CCleaner, TuneUp and similar.

 

[Hexostum]

There is a file named : 120116-11765-01.dmp in SysnativeFileCollectionApp.zip isn't this the file you are looking for MichaelB ?

anyways I found my old invoice for the computer

Age of system : Bought 12/07/2011
System Manufacturer : Compucity (Local Computer Shop in Marseille France - Closed)
Exact Model number : No model Number as the computer was bought in multiple piece and assembled by my request by compucity after buying it
Power Supply - brand & wattage : ATX 480 WATTS (Advance MiniBox 6911CR)

 

[Xer]

Hi Hexostum,

The sole minidump is a hardware memory error. Try running MemTest for at least 8 passes and see if you get any errors. Instructions are available here: https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html

FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
This bugcheck indicates that a single bit error was found in this page.  This is a hardware memory error.
Arguments:
Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
Arg2: 000000000000002a, physical page number
Arg3: 000000000893dc80, zero
Arg4: ffffd801b11f2000, zero

 

[MichaelB]

Hi,

reloaded the zip-file, no idea what happens. :huh:

you got a
BugCheck 12B, {ffffffffc00002c4, 2a, 893dc80, ffffd801b11f2000}

That is Memory corruption during memcompression.

Memtest86+ - Advanced Memory Diagnostic Tool
let it run for at least one pass (8 tests) or over night.
one of your ram has an issue, clean all dust if not done already.

oups, overlapping posting

 

[Hexostum]

Hello

I ran the test and it found some error

So I retired the ram

Here is two photo I think I see some dust on the right one

How can I remove the dust whiteout damaging the ram ?

 

[Hexostum]

Sorry for the double post I am unable to edit my post

Photo where I circled where I think dust is

I have no idea why the top previous photo are reversed

I will test the dust free ram for error soon the dusty one I will try to remove the dust oncextraction I know a sure method


That is for situation like this that I hate my hardware professor who didn't teach us this sort of thing

 

[Xer]

You'd just want to gently go over it with a cotton swab, lightly doused in isopropyl alcohol. If you end up needing to replace it with a new 4GB kit, it should be relatively cheap to do. If you only received memory errors on the module circled above, you can also try running MemTest with the known-good module in the affected slot, allowing you to verify that it's the RAM itself, and not the slot on the motherboard.

 

[Hexostum]

Thanks for the tip xer

The test on the first module (the dust free one) is still running and no error so far.

The test take a long time already 21 hours elapsed. is that normal for a memtest test ? can this be caused by the fact I use a low speed USB stick ?

Anyway for now I can say that the dust free module has no error so far hope the test finish soon so I can test the module on the other slot

I will buy the material for cleaning the dust on the other module tomorrow. what is the best way to get isopropyl alcohol ?

 

[Hexostum]

Report from the test

The two slot are OK

The first ram module ran for 30 passes and got no error

The second ram module got cleaned and then ... already 650 error on 3 passes

Do I need to replace it ?

I also have a general question : is an unstable electric system in a house (Periodic surtension ) can cause harm to a module ram ? do I need to invest in a UPS to protect the composant of my computer from possible harm

 

[Xer]

The memtests do take a long time, so that's a pretty normal length for a low clockspeed module. Since we now know both slots on the motherboard are okay, you will need to replace the memory. You always want a matching pair with RAM, so you should replace both modules, even though the one still works OK.

As for power, I would say a surge protector is a must-have (especially if your house has voltage peak issues (pic de surtension)), and that a UPS is a nice-to-have item, but not required.

 

[MichaelB]

in addition to Xer

a smal UPS 500W or greater is the best protection, better than those "surge protections"
The reason: the outlet power is completely separated from what your PC sees and therefor protected and still running until the Batterie is empty, a maintanced shutdown is initiated before out of power.

a surge protection will respond after the spike is already there .... depends on the time in ms it will break external power resulting in a hard shutdown.
Secondary, Slave devices such as printers might fail very often on a surge protection.