Windows 10 Won't Wake Up From Sleep (Requires power cycle)

[BenjiYoda]

When I put my windows 10 computer to sleep, occasionally it won't wake up - no lights, nothing. To get it to wake up, I have to manually turn off my power supply and then turn it back on. Then suddenly my power button works to wake up my PC and everything runs normally.

Any ideas?

 

[Digerati]

Sorry, I thought I already replied to this.

How are you putting it to sleep? What happens if you just let it time out and go to sleep? Did it used to work okay?

When your computer is in sleep mode, the power supply is supposed to be supplying +5Vsb standby voltages to several points on the motherboard, including the two pins that connect to your case's front panel power button. It sounds like that +5Vsb is going away, for some reason. Normally, the only way to remove that +5Vsb is to unplug the power supply from the wall, or flip the power supply's master power switch (if it has one - not all supplies do).

If me, I would swap in a known good supply and see what happens.

Please tell us about the computer.

 

[BenjiYoda]

Digerti, I'm not sure whether it makes a difference if it times out to sleep versus if it is manually put to sleep. I'll keep an eye on it and report back.

It didn't used to be a problem, but seems to have started happening with Windows 10. I've already done a clean install of Win 10 and the problem still exists. I've also changed out my power supply (for an unrelated reason), and still no difference. It doesn't do it every time - just sporadically. I've already updated my bios and all of my drivers.

Considering your thoughts on the +5Vsb, and the fact that I just changed my power supply out with no change in the behavior, do you think my mobo could be failing?

 

[Digerati]

It doesn't do it every time - just sporadically.

This makes it even more difficult to troubleshoot. I have a similar issue with one of my computers since upgrading to W10. I use a Bluetooth wireless keyboard and mouse and maybe once out of every 20 or 30 times, I cannot wake the computer by pressing a key or moving the mouse.

I discovered long ago that weak batteries in the mouse or keyboard can prevent them from waking the computer so I always keep a wired keyboard connected to my computer and stashed on a [more or less] hidden shelf under my desk. And when the keyboard or mouse fail to wake the computer, I can simply tap a key on the wired keyboard with my toe, the computer wakes, and then my wireless keyboard and mouse work perfectly again for the next 19 to 29 times!

I am convinced this is a USB issue and not a problem with Windows or the mouse or keyboard. But I have ensured all drivers are updated so not much I can do.

Sorry I am of no help here.

 

[RepairandRestore]

Most of the Microsoft MVP are advising to change your power plan to full performance and stop the sleeping options.

This is old bug caused by Power saving options, from time to time they are not really compatible with the computer hardware :)

 

[Digerati]

Most of the Microsoft MVP are advising to change your power plan to full performance and stop the sleeping options.

Oh? Where? As an MVP for the last 9 years who is focused on hardware, most of the MVPs I know don't recommend this, except for unique circumstances and scenario requirements. It is not recommended as a solution to fix a scenario where the system is not working as it should as that is simply bypassing the problem, not fixing it.

It should be noted that sleep mode works perfectly fine for the vast majority of users out there - so why disable it? Also full performance makes no sense as it causes the CPU to run at 100% all the time, even when it is not needed. That creates excess heat which then must be extracted and that means the fans will be running at or near full speed (and loudness) most of the time too.

Let's wait until Benji reports back and tells us how things are going before making rash changes.

 

[RepairandRestore]

Most of the Microsoft MVP are advising to change your power plan to full performance and stop the sleeping options.

Oh? Where? As an MVP for the last 9 years who is focused on hardware, most of the MVPs I know don't recommend this, except for unique circumstances and scenario requirements. It is not recommended as a solution to fix a scenario where the system is not working as it should as that is simply bypassing the problem, not fixing it.

It should be noted that sleep mode works perfectly fine for the vast majority of users out there - so why disable it? Also full performance makes no sense as it causes the CPU to run at 100% all the time, even when it is not needed. That creates excess heat which then must be extracted and that means the fans will be running at or near full speed (and loudness) most of the time too.

Let's wait until Benji reports back and tells us how things are going before making rash changes.

Please accept my sincere apologies if I offend you.
Just saying this was causing bizarre moments for most of our client having this issue.
I`v seen this with old and new computers, the reason for sleeping mode failing can be so many, I do not honestly believe is worth to go for troubleshoot.

BIOS Sleep State defined: s1, s2, s3, s4, or s5
Motherboard and Video Drivers, and BIOS
The number of active programs in memory before sleep
USB hanging is also valuable option.

One more time I did`t meant to offend anyone.

Just posted the less painful solution :)

 

[Jared]

Just posted the less painful solution :)

No need for the pompous comments, Digerati knows what he is doing.

One more time I did`t meant to offend anyone.

But you did mean to undermine Digerati's advice, and spew garbage by generalising the MVP title, with absolutely no evidence to back up this fallacious claim.

I do not honestly believe is worth to go for troubleshoot.

What?

BIOS Sleep State defined: s1, s2, s3, s4, or s5
Motherboard and Video Drivers, and BIOS
The number of active programs in memory before sleep
USB hanging is also valuable option.

Why are you listing the sleep states?
For a start, they aren't BIOS defined, they're dependent upon the ACPI, which is there specifically to avoid machine dependent conflicts.
It isn't only motherboard and video drivers which can cause sleep errors, it can be any kernel driver, usually when they block power requests.
The number of active programs in memory before sleep?
That has no effect, whatsoever, on whether the system will enter a sleep state successfully...
USB hanging? Still part of a driver issue, unless the actual bus has been damaged.

 

[RepairandRestore]

But you did mean to undermine Digerati's advice, and spew garbage by generalising the MVP title, with absolutely no evidence to back up this fallacious claim.

This is harsh.

I did not generalized MVP title but when I open Technet 80% of the problems related with sleeping or hibernating, get resolved by completely stopping sleeping or hibernating mode.

I think this is not secret for you, as this is new version of Windows and most of the vendors are not ready with the drivers.

The number of active programs in memory before sleep?

Yes it matters, specially if you have some fresh malware or you are already in botNet.

I have no idea why you are attacking me like this.

I understood I`v done something wrong and apologize already.

Ban me if you wish there noting to be add.

 

[Digerati]

I accept that you did not intend to offend anyone and you did not offend me. But what you did was to (1) suggest you speak for the majority of nearly 4000 Microsoft MVPs and (2) make a statement on their behalf that is not based in fact. I feel safe to assume by your comments that you are not a MVP. Otherwise you would know that only a few MVPs participate in TechNet discussions. And you would also know that most MVPs are not experts in Windows operating systems, or the hardware it supports!

You say this is "an old bug", then say "the reason for sleep mode failing can be so many". Don't you see how flawed that reasoning is? You are absolutely correct that sleep mode failing can be caused by "many" reason. But "a" bug is but 1 of those reasons.

1. It is wrong to assume the same bug (as in 1 bug) in older versions of Windows still exists as the same bug in Windows 10. Windows 10 has very little code in common with XP or Windows 95, for example.
2. Failing to come out of sleep mode could be due to a Windows power "setting".
3. Or a setting for any number of devices including, but not limited to the mouse, keyboard, motherboard/BIOS or the USB controller. Devices from a variety of makers all responsible to comply with standards.
4. Or it could be a bug. But that bug could be in any number of devices, device drivers, a program or service, or a different bug in Windows.​

And as a technician, and as helpers on tech support forums, it is our desire to help others fix their problems when possible, not suggest workarounds, especially those that have significant consequences or side effects.

You have done nothing even close to merit banning. And perhaps Jared did come on a bit strong, but it was not an attack, but a defense. And his points are totally valid. And for sure, we do appreciate your desire to help and you are more than welcome to do so and contribute what you know. But being new to this (or any) forum by attempting to make a splash with unfounded facts is not a good way to do it. I note for example, claiming 80% of sleep problems are resolved in this manner is not factual - as that is not a resolution and 80% is not accurate either. Also as Jared noted, redirecting the course of action in a thread while we are still waiting for an update from the OP is not a good idea either - unless there is clear, and substantiated evidence to suggest the change of course is warranted. I see you have stepped in a couple threads already awaiting the OP, not just this thread.

I do not honestly believe is worth to go for troubleshoot.

What?

As a technician, I have to admit that puzzles me too. I find it odd you are not willing to make any attempt to determine the actual cause. Please note we are not in a hurry to push folks out the door as some shops and techs are so they can get to the next work-order.

Groucho Marx, "Doctor, doctor, it hurts when I do this!!"
Doctor, "Then don't do that!!!!"​

 

[RepairandRestore]

Thank you for the wonderful answer it is well appreciated.

 

[FreeBooter]

Sleep wakeup issue can be cause by graphic card driver, outdated BIOS or graphic card BIOS but i say its more Windows software issue like graphic card driver. Install latest version of Windows 10 compatible graphic driver if you cannot found driver for Windows 10 then the latest version of Windows Vista, Windows 7, Windows 8 and Windows 8.1 graphic card drivers also compatible with Windows 10. If latest version of the graphic card driver already installed on your system then install previous version of the graphic card driver as the latest version of the graphic card driver could be buggy. Check motherboard or computer manufacturer website to see if there is any BIOS firmware upgrade that can resolve this wakeup issue. Do the same for graphic card BIOS visit the graphic card manufacturer website to see if there is any graphic card BIOS upgrade that will resolve wakeup issue.