Hello,
Since a time ago, I cannot install any update on my computer. All updates are downloaded successfully but when Windows try to install them, something go wrong and the updates are not installed. I've seen three or four different errors, the most common one is 0x80070003. Also, I am unable to shut down the PC, when I click on "Shut down" button (also when I shut down the PC from the console), it only logs out the user and shows the login screen instead of shutting down the machine. I also cannot suspend or hibernate the PC, despite I can restart it.
These are the steps I'm taking, with no success:
1. SFC
I tried to execute
SFC /scannow, the scan stops at 60% and the console prompts a message saying something like "Windows Resource Protection couldn't execute the desired action".
2. SFCFix
When executing SFCFix, the program starts crashes after it starts reading CBS.log.
3. DISM
In DISM, I tried the following command:
Dism /Online /Cleanup-Image /RestoreHealth. DISM gets stucked at 80.2% for a while and then prompts a message saying the following:
Code:
Error: 87
An error occurred while processing the command.
Ensure that the command-line arguments are valid. For more information, review the log file.
The DISM log file can be found at C:\windows\Logs\DISM\dism.log
I have also tried to run DISM by specifying a source with the option /source and an install.wim file, along with /limitaccess option, and also a side-by-side Windows installation from another drive, both without success.
I have attached the following files:
- CBS folder from %windir%\Logs
- DISM folder from %windir%\Logs
- SFCFix Log
- Screenshot of SFC error on console
- Screenshot of SFCFix before crashing.
Other info that may be interesting for you:
Windows Specs:
Edition: Windows 10 Home
Platform: 64 bits
Version: 1709
OS Version: 16299.248
Let me know if you need any file more. Many thanks!
