Windows 10 video and audio dropout/latency. LatencyMon indicates storport.sys

FriendlyIntruder · Sep 19, 2020

I have been getting a lot of system latency with video and audio being effected. Just hoping someone can help me out as its going on 2 weeks now with this. I hope I have attached enough information to help out, I can add whatever else is needed. LatencyMon indicates storport.sys is a contributor but with hours of googling I can't seem to find a fix for Windows 10 that works.

My desktop has Windows 10 x64 with Windows 10 being the originally installed OS, the Windows 10 version was purchased from a retailer. I built the system a little over a year ago at this point. I have not tried to reinstall the OS as I'm hoping that is a last resort.

CPU - Ryzen 7 2700 8-core 3.2ghz.
RAM - G.SKILL TridentZ Desktop Memory Model F4-3200C16Q-32GTZR.
GPU - RTX 2080 Ti.
MoBo - Gigabyte X470 Aorus Gaming 7 Wifi
Corsair 1000W

Driver Verifier is currently disabled.
I use Bitdefender for security.
No VPNs are in use.
No disk image tools.
No overclocking or under-clocking occurring.

CPU.etl - CPU.zip
msinfo32 - msinfo32.nfo
dxdiag - DxDiag.txt
speccy - http://speccy.piriform.com/results/4EVHnUd1H8Zub4ELqpAzAmj

A snip of my LatencyMon when I am experiencing the stuttering.

xilolee · Sep 25, 2020

Hi!

Open "device manager", click "AMD sata controller", switch from "general" tab to "driver" tab, click "update driver" button, click "search automatically for drivers" and it should choose the microsoft driver for it.
Reboot.

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Windows 10 video and audio dropout/latency. LatencyMon indicates storport.sys

FriendlyIntruder

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xilolee

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