Windows 10 version 1709 - WU can't find its updates

A

Alfreud

Member
Joined
Mar 24, 2018
Posts
12
Hello everyone and thanks for the support :)


Fare warning : I'm french and so is my OS, my apologies if I mistranslate something ^^'

I have a problem with windows update, it tells me that my system is obsolete, but when looking for an update for hours, it fails to find anything. I followed a few tutorials, but nothing worked so far. Other similar issue : windows store can't install a game I bought there, it fails to start the download.

I tried the WU troubleshooter from my computer and the one found on the microsoft website, didn't work : they told me after a couple of hours that a problem was corrected but to no effect. I checked for viruses and then removed my anti viruses, nothing found, didn't change anything.
I tried reinstalling windows 10, didn't change anything.
I tried to manually download and install the last update, it worked, but WU can't update.
I tried exorcism, didn't work.

Some information on my computer :
Windows 10, version 1709, processor x64 based
Last windows update : KB4090914, installed manually two days ago


Scans from today :
- SFC Scan (using powershell) : didn't find any integrity violations
- SURT/DISM Scan : The operation completed successfully
- SFCFix : operation completed successfully, le log

I am currently trying again to run windows update to get the error code, but it will take a while. I will update this post with the error code as soon as I have it.


Thanks again for your attention,
Best regards.
 
O my god I'm so proud of myself, I fixed it like a big boy ^^

Just to be clear, my problem was windows update beeing unable to find it's updates by himself. The windows update couldn't connect to whatever server it was supposed to connect, same issue with google store.
I downloaded the latest update to install it manually, but it failed because at the start of the manual update, it also tries (and fail) to connect to windows server, looking for whatever update.

If anyone has the same problem, here is an easy fix :
Since I had already downloaded the last update, I just disconnected my computer from the internet by unplugging my internet box :rofl12:
Then I installed the update I previously downloaded. Since it was unable to start looking on the internet, it worked !

Then I reconnected the internet and windows update started working correctly on its own.

This is so stupid ... and this trick was is none of the french or english guides I looked into.


Thank you very much, you can tag this thread as solved.

:D
 
Hello again, the success was short lived.
It worked for a couple of hours and then failed again.

I just did again all the steps I tried before, but Nothing worked.
So, here are the new détails of my problem.

Description of the issue : Windows Update looks for updates for aproximately one hour and then fails with the error code 0x800705b4.

OS : Windows 10 family
Processor x64
Version 1709
OS Version 16299.334
The CBS.log

I checked for virus with Avast and Malwarebytes, PC is clean.
I then removed both Avast and Malwarebytes so they don't interfere with Windows Update.
I don't use a VPN, I unchecked the box "Notify me of updates to other Microsoft products when I update Windows".


Here is a list of what I tried and the results, all of those were made after a clean install.

Method 1 : CHKDSK
In command prompt (PowerShell Admin) : Chkdsk volume: /f /r
"Invalid drive, path, or filename" (same result with /c or /d. Did I do Something wrong ?)


Method 2 : Windows Update Troubleshooter
The version from my computer stomps on "Pending reboot Check" with no end and no result.
The version downloaded from http://go.microsoft.com/?linkid=9830262 works but found no issue.
The downloaded version also offers to look for update before anything, but if I agree it stomps like the version from my computer.

Method 3 : downloading then installing manually the last update.
I identified KB4089848 as the one I needed and downloaded it from Microsoft KB. Installation was impossible, stuck on "looking for updates".
I disconnected my internet provider box to stop KB4089848's installation from looking for updates and then installed KB4089848 while offline. Installation was successful, but when I reconnected to the internet, Windows Update was still unable to find new updates, same symptômes.


Method 4 : Restart computer and try to install again
Task Host Manager sometime refuses to stop, but restarting the computer doesn't work.


Méthode 5 : System Update Readiness tool CheckSur.exe
Command prompt (PowerShell as admin) DISM /online /cleanup-image /restorehealth
"The restoration was done. The operation succeeded."
The log is linked above, but :
CheckSur: hrStatus: 0x0 [S_OK], download Result: 0x0 [S_OK]
Count of times corruption detected: 0


Method 6 : System File Checker tool SFC.exe
Command prompt (PowerShell as admin) sfc /scannow
"Windows Resource Protection Program found no integrity violation."


Method 7 : Reset Windows Update components
Manual installation of KB4090914 : had to be done offline like previously, but it didn't fix the issue.


Method 8 : Delete any incorrect registry values (I have no idea what this is about, I followed a guide)
regedit.exe
I was supposed to find in regedit.exe HKEY_LOCAL_MACHINE\COMPONENTS and delete PendingXmlIdentifier, NextQueueEntryIndex and AdvancedInstallersNeedResolving if they appear.
In HKEY_LOCAL_MACHINE, the folder COMPONENTS wasn't ther, I had to use a method I saw on a different forum :
1\ Open Regedit
2\ Select HKEY_LOCAL_MACHINE
3\ Click 'File' and 'Load hive...'
4\ Browse to "C:\Windows\System32\config", select 'components' (file type=file) and click 'Open'
5\ Enter "COMPONENTS" as the key name and click 'ok'
COMPONENTS did appear, but I was unable to find any of the 3 values I was supposed to delete. Once again, maybe I did Something wrong here.

Method 9 : Run SFCFix.exe

"The restoration was done. The operation succeeded."
No log opened at the end of the operation, though. Is it the CBS.log ?



Anyway, I'm all out of options.
I don't know why the problem was solved for a couple of hours when I first installed
KB4089848.
While it was working, I finally downloaded the game I was looking for from Windows Store, then played with it until I got disconnected when I the Windows Update issue reappeared. I'm almost certain that my computer is unable to find Microsoft servers on its own (or identify to them), but I have no idea why or how to fix it.


Sorry if that was a bit long, but I wanted to be sure you had everything you needed.
I remain available for any further question.

Thanks again for your help.

Best regards,
​
 
Hello, and thank you for your answer.

I just did a clean boot.
Windows update failed instantly with the message error code 0x80070422
I tried Windows Update Troubleshooter who found two errors : "Diagnotics Policy does not work" (detected) and "Check for pending updates" (corrected).
I tried again Windows update which failed with the same error code.
 
Method 1 :
In internet explorer, LAN settings, there is no "advenced options". In options, it shows "automatically detect connection settings" or "use a proxy server for your local network".
Screenshot
I tried [FONT=&quot]netsh winhttp reset proxy in cmd.exe, it said I didn't have a proxy.[/FONT]

Method 2 :
"automatically detect connection settings" was already checked.
 
Run Windows Repairs


  1. Download Windows Repair (All-in-One) Portable to your desktop.
  2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
  3. Keep the defaults and click the Extract button.
  4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
  5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
  6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
  7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
  8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
  9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
  10. Please click the Unselect All button and then click to enable only the following ones:

    16 - Repair Windows Updates
  11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
  12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.
 
Thank you for your time and effort,

I just did all that and run the repair in safe mode, but it didn't change the issue with Windows Update.
Here is the link to the log it generated : Repair_Windows_Updates

The log is in french with broken characters, but a few error codes appear.
 
Is the option: Give me updates for other Microsoft products when I update Windows checked? If yes, uncheck it, reboot and try checking for updates again.
 
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