T Tango22 Well-known member Joined Jan 18, 2020 Posts 83 Jun 7, 2022 #81 Hi Peter, Thanks for your continued support. Here is the Fixlog file. After running FRST, I shutdown, unpluged the power cord with battery out, held down start button for 1 min, reconnected power cord, and restarted machine. Then I tried Windows Update and still got the same error code as before, 80072EFE. Attachments Fixlog.txt 3.1 KB · Views: 1
Hi Peter, Thanks for your continued support. Here is the Fixlog file. After running FRST, I shutdown, unpluged the power cord with battery out, held down start button for 1 min, reconnected power cord, and restarted machine. Then I tried Windows Update and still got the same error code as before, 80072EFE.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,652 Jun 7, 2022 #82 Something isn't right with the Service Pack entries. Retrieve Software Hive 1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file. 2. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, try Option#2 below. 3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop. 4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer. 5. Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information! Option#2 (only if you are unable to follow the previous instructions) Please download the Freeware RegBak from here: Acelogix Software - Download products You will find it at the bottom of the page that the link brings you to. Go ahead and install this program and accept all the defaults. After the last install screen the program should open. Click the New Backup button. Accept the defaults and simply click Start. When it says Finished successfully, click the Close button. This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup... This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE. Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE. Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder. Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer. Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information! You can close any open windows you have as well as the RegBak program now.
Something isn't right with the Service Pack entries. Retrieve Software Hive 1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file. 2. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, try Option#2 below. 3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop. 4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer. 5. Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information! Option#2 (only if you are unable to follow the previous instructions) Please download the Freeware RegBak from here: Acelogix Software - Download products You will find it at the bottom of the page that the link brings you to. Go ahead and install this program and accept all the defaults. After the last install screen the program should open. Click the New Backup button. Accept the defaults and simply click Start. When it says Finished successfully, click the Close button. This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup... This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE. Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE. Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder. Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer. Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information! You can close any open windows you have as well as the RegBak program now.
T Tango22 Well-known member Joined Jan 18, 2020 Posts 83 Jun 7, 2022 #83 Hi Peter, I had to use Option 2 to get the software file. I sent you a private message with the file.
Hi Peter, I had to use Option 2 to get the software file. I sent you a private message with the file.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,652 Jun 8, 2022 #84 Try to install KB976932 using following link https://catalog.s.download.windowsu..._c3516bc5c9e69fee6d9ac4f981f5b95977a8a2fa.exe Report the result.
Try to install KB976932 using following link https://catalog.s.download.windowsu..._c3516bc5c9e69fee6d9ac4f981f5b95977a8a2fa.exe Report the result.
T Tango22 Well-known member Joined Jan 18, 2020 Posts 83 Jun 8, 2022 #85 Hi Peter, Very frustrating. I downloaded the file and tried to run it several times. It starts off saying to close all programs which I did (the only thing running was CCleaner) and then it says preparing my computer. But then is says I have to restart the machine. I do so and the whole sequence starts again. I went to msconfig and turned off all non-Microsoft services and all user startup programs to do a clean startup. Then I tried to run KB976932 again but the same sequence of events ensues. I don't know how to get it to run. Also, I went to control panel/programs & features and searched installed updates for KB976932. I see it and tried to unintall it but that doesn't work either. KB976932 is still there even after a fresh restart.
Hi Peter, Very frustrating. I downloaded the file and tried to run it several times. It starts off saying to close all programs which I did (the only thing running was CCleaner) and then it says preparing my computer. But then is says I have to restart the machine. I do so and the whole sequence starts again. I went to msconfig and turned off all non-Microsoft services and all user startup programs to do a clean startup. Then I tried to run KB976932 again but the same sequence of events ensues. I don't know how to get it to run. Also, I went to control panel/programs & features and searched installed updates for KB976932. I see it and tried to unintall it but that doesn't work either. KB976932 is still there even after a fresh restart.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,652 Jun 9, 2022 #86 Don't worry. I was expecting some kind of problems to install KB976932 on this machine. Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Attachments fixlist.txt 350 bytes · Views: 3
Don't worry. I was expecting some kind of problems to install KB976932 on this machine. Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply.
T Tango22 Well-known member Joined Jan 18, 2020 Posts 83 Jun 9, 2022 #87 Hi Peter, Here is the Fixlog file. Attachments Fixlog.txt 1.2 KB · Views: 6
T Tango22 Well-known member Joined Jan 18, 2020 Posts 83 Jun 9, 2022 #88 Hi Peter, This post is from my iPhone. After the last fix I went to restart the machine but it won’t do so. It says “Windows failed to start. A recent hardware or software change might be the cause. To fix the problem: 1. Insert your windows installation disc and restart your computer. 2. Choose your language settings, and the click “Next.” 3. Click “Repair your computer.” If you do not have this disc, contact your system administrator or computer manufacturer for assistance. Status: 0xc000000e Info: A required device isn’t connected or can’t be accessed. I don’t have the installation disc right now but I do have a recovery USB stick and my system image from June 6th.
Hi Peter, This post is from my iPhone. After the last fix I went to restart the machine but it won’t do so. It says “Windows failed to start. A recent hardware or software change might be the cause. To fix the problem: 1. Insert your windows installation disc and restart your computer. 2. Choose your language settings, and the click “Next.” 3. Click “Repair your computer.” If you do not have this disc, contact your system administrator or computer manufacturer for assistance. Status: 0xc000000e Info: A required device isn’t connected or can’t be accessed. I don’t have the installation disc right now but I do have a recovery USB stick and my system image from June 6th.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,652 Jun 10, 2022 #89 After the last fix I went to restart the machine but it won’t do so. Click to expand... Weird. The fix only changed 2 registry values successfully regarding Service Pack 1. Are you able to start Windows in safe mode ?
After the last fix I went to restart the machine but it won’t do so. Click to expand... Weird. The fix only changed 2 registry values successfully regarding Service Pack 1. Are you able to start Windows in safe mode ?
T Tango22 Well-known member Joined Jan 18, 2020 Posts 83 Jun 10, 2022 #90 No. Safe mode doesn’t work either. My bootable USB loads Windows PE and brings up Macrium Reflect. In the left pane under Existing Backup Tasks there is an option to fix Windows boot problems and an option to open an image or backup file in Windows Explorer. Should I try one of those?
No. Safe mode doesn’t work either. My bootable USB loads Windows PE and brings up Macrium Reflect. In the left pane under Existing Backup Tasks there is an option to fix Windows boot problems and an option to open an image or backup file in Windows Explorer. Should I try one of those?
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,652 Jun 10, 2022 #91 Try to fix Windows boot and report the result.
T Tango22 Well-known member Joined Jan 18, 2020 Posts 83 Jun 10, 2022 #92 OK, ran the “Fix Windows boot problems”option and everything is back to normal.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,652 Jun 10, 2022 #93 Great. Make sure you have a backup of all your important data. Check Windows Update again and report the result.
Great. Make sure you have a backup of all your important data. Check Windows Update again and report the result.
T Tango22 Well-known member Joined Jan 18, 2020 Posts 83 Jun 10, 2022 #94 Yes, thanks. Important data is backed up on my saved system image. Ran Windows Update again but it still just generated error code 80072EFE. I retried again, but of course it was just the same error code again.
Yes, thanks. Important data is backed up on my saved system image. Ran Windows Update again but it still just generated error code 80072EFE. I retried again, but of course it was just the same error code again.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,652 Jun 11, 2022 #95 Attach the files C:\Windows\Logs\CBS\cbs.log and C:\Windows\WindowsUpdate.log to your next reply.
T Tango22 Well-known member Joined Jan 18, 2020 Posts 83 Jun 11, 2022 #96 Hi Peter, Here are the two logs you requested. Attachments CBS.zip 243.6 KB · Views: 1 WindowsUpdate.zip 82.6 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,652 Jun 11, 2022 #97 Download the attachment and extract it. It contains the MGADiag Tool by Microsoft. Right-click the file MGADiag.exe and select "Run as administrator". Click the button Continue. When finished, a report will be displayed. Click the button Copy. Paste the information in your next reply. Attachments MGADiag.zip 902.2 KB · Views: 1
Download the attachment and extract it. It contains the MGADiag Tool by Microsoft. Right-click the file MGADiag.exe and select "Run as administrator". Click the button Continue. When finished, a report will be displayed. Click the button Copy. Paste the information in your next reply.
T Tango22 Well-known member Joined Jan 18, 2020 Posts 83 Jun 11, 2022 #98 Hi Peter, I ran the tool but after clicking copy I could not get the report to paste to the desktop. I had to open Word and then pasted the report there. I hope this is satisfactory. Attachments Diagnostic Report.zip 13.7 KB · Views: 1
Hi Peter, I ran the tool but after clicking copy I could not get the report to paste to the desktop. I had to open Word and then pasted the report there. I hope this is satisfactory.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,652 Jun 12, 2022 #99 Did you use a valid license key to activate Windows on this machine ?
T Tango22 Well-known member Joined Jan 18, 2020 Posts 83 Jun 12, 2022 #100 Hi Peter, Yes indeed. The laptop was originally Windows XP when it was purchased for my daughter. Then around 2014 I upgraded it to Windows 7 with a legitimate Windows 7 Ultimate disc. I have the disc I used to upgrade at my home but I'm travelling right now so I don't have it with me at this time. I also have the Windows 7 Ultimate key for activation if needed.
Hi Peter, Yes indeed. The laptop was originally Windows XP when it was purchased for my daughter. Then around 2014 I upgraded it to Windows 7 with a legitimate Windows 7 Ultimate disc. I have the disc I used to upgrade at my home but I'm travelling right now so I don't have it with me at this time. I also have the Windows 7 Ultimate key for activation if needed.