[SOLVED] Windows 10 Update Unexpected Trap

U

usasnq

Contributor
Joined
Aug 31, 2018
Posts
11
I am literally at my wits end with WU. This is my last ditch attempt to save my build before I have to do a full reinstall. I am currently on 1703 Home and can't seem to get past it despite Windows trying and failing to a bsd almost daily. I will save my rant on that for later. I have tried all of the usual advanced stuff: Update repair, In place upgrade from iso, clean boot, DISM repairs, display driver uninstall, airplane mode, wifi, hard wire etc. If it's on a forum, I've tried it. I've seen that you've helped other in similar predicaments and I'm hopeful I could be the next lucky contestant. Attached are a Windows Update Log from earlier this month and a current CBS log. Please let me know if you need newer files of if I can provide anything to help. I very much appreciate anything you can do to assist.

https://www.dropbox.com/s/phgt3591krc18x3/CBS.zip?dl=0

Dropbox - WindowsUpdate.log

These are my machine specs:

OS Name Microsoft Windows 10 Home
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name *Redacted*
System Manufacturer Acer
System Model Predator GX-792
System Type x64-based PC
System SKU 0000000000000000
Processor Intel(R) Core(TM) i7-7820HK CPU @ 2.90GHz, 2901 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde V1.07, 11/7/2017
SMBIOS Version 3.0
Embedded Controller Version 1.00
BIOS Mode UEFI
BaseBoard Manufacturer KBL
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.15063.909"
User Name *Redacted*
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 17.9 GB
Total Virtual Memory 37.8 GB
Available Virtual Memory 19.3 GB
Page File Space 5.86 GB
Page File C:\pagefile.sys
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
-------------------------------------------------------------------------
Name NVIDIA GeForce GTX 1080
PNP Device ID PCI\VEN_10DE&DEV_1BE0&SUBSYS_11461025&REV_A1\4&14A401E2&0&0008
Adapter Type GeForce GTX 1080, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 1080
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_05f20e62973804a9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_05f20e62973804a9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_05f20e62973804a9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_05f20e62973804a9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_05f20e62973804a9\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_05f20e62973804a9\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_05f20e62973804a9\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_05f20e62973804a9\nvldumd.dll
Driver Version 24.21.13.9882
INF File oem2.inf (Section052 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 3840 x 2160 x 60 hertz
Bits/Pixel 32
Memory Address 0x92000000-0x930FFFFF
Memory Address 0x50000000-0x61FFFFFF
Memory Address 0x60000000-0x61FFFFFF
I/O Port 0x00004000-0x00004FFF
IRQ Channel IRQ 4294967293
Driver c:\windows\system32\driverstore\filerepository\nvaci.inf_amd64_05f20e62973804a9\nvlddmkm.sys (24.21.13.9882, 16.41 MB (17,211,376 bytes), 8/13/2018 6:48 AM)
-------------------------------------------------------------------------------
Description Disk drive
Manufacturer (Standard disk drives)
Model Intel Raid 0 Volume
Bytes/Sector 512
Media Loaded Yes
Media Type Fixed hard disk
Partitions 3
SCSI Bus 6
SCSI Logical Unit 0
SCSI Port 0
SCSI Target ID 0
Sectors/Track 63
Size 476.94 GB (512,114,158,080 bytes)
Total Cylinders 62,261
Total Sectors 1,000,222,965
Total Tracks 15,876,555
Tracks/Cylinder 255
Partition Disk #1, Partition #0
Partition Size 100.00 MB (104,857,600 bytes)
Partition Starting Offset 1,048,576 bytes
Partition Disk #1, Partition #1
Partition Size 475.83 GB (510,918,656,000 bytes)
Partition Starting Offset 122,683,392 bytes
Partition Disk #1, Partition #2
Partition Size 1.00 GB (1,073,741,824 bytes)
Partition Starting Offset 511,041,339,392 bytes
 
Hello and welcome!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put
    Code:
    tags around the log to break up the text.





SFC Scan



  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

Attachments

softwaremaniac said:
Hello and welcome!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.





SFC Scan



  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Click to expand...

-------------------------------------------------------------------------------------
Thank you fro the response, here you go. Wan't sure what you meant by 'put tags around it"

CBS.txt
Dropbox - cbs.txt

-------------------------------------------------------------------------------------
SFCfix.txt
Dropbox - SFCFix.txt
 
Your system is experiencing crashes due to Intel Extreme Tuning Utility being used. Please return everything to stock value, uninstall the utility and monitor for crashes.
 
I thought that may have something to do with it but discounted it because I never used it and I figured everyone with an Acer Predator would be having the same issue. I thought I had tested WU with it removed but perhaps not. Question though, is removing it enough or do I need to see if it's made settings changes that stick around? I ask because I've tried WU with a clean boot i.e. no Intel Tuning running and it still failed. Thanks for going through all this.
 
I suspect this will have little to no impact on your WU issue, but it may help with the BSODs you've been experiencing.

Please do the following:

1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
2. Accept the License Agreement
3. Download the ISO file to your desktop.
4. Double-click on the ISO and then run the setup to try and upgrade your machine.

We want to get the ISO so that you don't have to keep downloading which can take hours.

If the installation fails, zip and attach C:\$Windows.~bt\Sources\Panther\SetupAct.log and SetupErr.log.
 
You're saying to try this after I remove the Intel tuning program, yes? I ask because I've tried doing it from the ISO with the same results. I've tried it off a thumb drive as well as off the HD.
 
Will do. It appears simply doing an uninstall doesn't quite cut it as the services and files remain afterward. I think I need to take this to another level. My guess is when i attempted it last time it wasn't completely gone before I ran WU. Do you have a preferred uninstaller you'd recommend? I've tried Revo on another machine but I think it did more harm than good. I have CC Cleaner which will remove the reg settings but I have to get the goofy thing off the machine first.
 
Here's what I found online:

Old thread but I came across this same service on my machine and am posting a solution for anyone else that stumbles across this thread searching for instructions as I have been unable to locate a straight answer on removing this Intel tuning service from windows 10.

You have to use the installutil.exe utility that ships with the Microsoft .Net Framework. The utility has to be ran from a command prompt with administrative rights. And since the .Net framework folder is not included in the path environment variable, you'll need to navigate to the folder that contains the executable manually.

Two things yo need, the path to the installutil.exe executable and the location and name of the Intel tuning service executable you want removed.

The installutil.exe file can be found at:

C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe

The tuning service I removed was installed at:

C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe

Using those pieces of information, open a command prompt as an admin and enter (your information for the location of the extreme tuning service may be different, I'm showing mine here as an example):

C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe /u C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe

Hit enter and when it is complete, reboot and the service should be gone. You can also safely delete the C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility folder and its contents.
 
Will do. It appears simply doing an uninstall doesn't quite cut it as the services and files remain afterward. I think I need to take this to another level. My guess is when i attempted it last time it wasn't completely gone before I ran WU. Do you have a preferred uninstaller you'd recommend? I've tried Revo on another machine but I think it did more harm than good. I have CC Cleaner which will remove the reg settings but I have to get the goofy thing off the machine first.
 
It worked, I'm on 1803. You have no idea how happy I am as this has been going on for almost a year now. I had tried uninstalling the Intel tuner before but I guess it din't fully disappear. I did more research and found the services and files still in place so bad on Intel for that. I had to command line uninstall the service with the .NET uninstaller to finally get it to go. I happily donated to your cause. I'm not religious but you are truly doing God's work here! Again, THANK YOU!!!!
 
BTW, this is the command I used to get rid of it from an elevated com prompt:

C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe /u "C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe"

I also ran the traditional Programs/Uninstall utility but I guess that just removed the Intel Control panel.

I am a very advanced user and this has been a rock in my shoe for as long as I can recall.
 
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