[SOLVED] Windows 10 Update Infinite Checking Loop

OrangeSocks

OrangeSocks

Contributor
Joined
Jan 30, 2018
Posts
34
Location
Italy
Hi,
I've got a notebook with Windows 10 Home 21H2 System Build 19044.1526 where Windows Update stopped working.
It is stuck to checking updates without doing nothing else.
I already tried sfc and dism with no luck.

I've run scfix and it says that it finds no errors.

I attach zip file with scfix log file and CBS folder.

Thanks for your help
 

Attachments

Hi,

Have you tried to update this system to Windows 11?

  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply.
 
Hi, yes. It is the notebook of a friend of mine which wanted to upgrade to Windows 11. I think he tried the installation already.

Attached the logs. Thanks
 

Attachments

Hi,

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

  • Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  • Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  • Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  • Press the Scan button.
  • Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  • Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Hi,

Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

1. Open the
55d04c7d453ca-Command_prompt_icon_%28windows%29.png
Command Prompt as administrator.
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
2.Right-click on
577bf0efb8088-FRST.png
FRST.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5008295
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Hi,

Right-click on the Start button and click Windows PowerShell (Admin).
Copy and paste the following command into it, press enter afterwards
Code: 
Get-WindowsUpdateLog
Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
Attach the logfile WindowsUpdate.log to your next reply.
 
Hi,

  • Click the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • Copy and paste the following command line and press Enter.
Code: 
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /s > "%userprofile%\desktop\WUregexp.txt"
  • When finished, a logfile called WUregexp.txt is saved on your desktop.
  • Post the logfile as attachment in your next reply.
 
Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Hi,

Please restart the system and run the Fixlist in post #14 again.
 
Hi,

  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc" /s >> "%userprofile%\desktop\wuauserv.txt"
sc query wuauserv >> "%userprofile%\desktop\wuauserv.txt"
sc qc wuauserv >> "%userprofile%\desktop\wuauserv.txt"
  • Attach wuauserv.txt to your next reply.
 
Hi,

1. Please remove the following program from your system.
- Kerish Doctor 2022

2. Reboot the system and run the Fixlist in post #14 again.
 
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