Windows 10 update faiures - Stuck at version 1709 Build 16266.967

[danielsedgman]

Hi there,

Firstly I would like to say what a great service you are offering here.

Now to the problem...

I have tried many different things to resolve my problem and I will list them below not in any particular order:

• used windows update repair tool
• tried to install windows from iso file
• deleted software distribution folder
• renamed catroot2 folder
• tried windows insider update to latest build

I managed to follow some instructions to find a log file that contained the following info if it is of any use:


Matching Profile found: FindDownlevelFailure - 716334B7-F46A-4BAA-94F2-3E31BC9EFA55
System Information:
Machine Name = HOMEPC
Manufacturer = ASUSTeK COMPUTER INC.
Model = N550JK
HostOSArchitecture = x64
FirmwareType = UEFI
BiosReleaseDate = 20140123000000.000000+000
BiosVendor = N550JK.204
BiosVersion = N550JK.204
HostOSVersion = 10.0.16299
HostOSBuildString = 16299.637.amd64fre.rs3_release_svc.180808-1748
TargetOSBuildString = 10.0.17763.345 (rs5_release_svc_prod2.190213-1831)
HostOSLanguageId = 1033
HostOSEdition = Core
RegisteredAV = Windows Defender,Windows Defender,Windows Defender,Windows Defender,Windows Defender,Windows Defender,
FilterDrivers = MBAMChameleon,SamsungRapidFSFltr,MBAMProtection,MBAMFarflt,wcifs,CldFlt,luafv,Wof,FileInfo,
UpgradeStartTime = 25/04/2019 11:10:55 PM
FinalizeStartTime = 25/04/2019 11:30:24 PM
UpgradeEndTime = 25/04/2019 11:47:04 PM
UpgradeElapsedTime = 00:36:09
CV =
ReportId =


Error: SetupDiag reports down-level failure found.
Failure Data: Last Setup Phase = Finalize
Last Setup Operation = Update Boot Code
Error = 0x80004005-0x50015
LogEntry: 2019-04-25 23:45:24, Error SP Operation failed: Update Boot Code. Error: 0x80004005[gle=0x000000b7]

Refer to System Error Codes - Windows applications for error information.


I have followed the instructions in "Windows Update Forum Posting Instructions".

SFCfix log below:
SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-04-26 09:54:55.552
Microsoft Windows 10 Insider Slow, Build 16299 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-04-26 09:59:03.587
----------------------EOF----------------------

I have attached the CBS.zip file and really hoping someone will be able to help me with this update bug.

Thanks in advance,

Daniel

 

[SleepyDude]

Hi,

Sorry for the delay! If you still need help on this please locate the following logs:
C:\Windows\Panther\Setupact.log
C:\Windows\panther\setuperr.log
C:\Windows\inf\setupapi.app.log
C:\Windows\inf\setupapi.dev.log

Some may not exist. Copy the files to the Desktop, zip them and attach the zip file to your post.

 

[danielsedgman]

Hello there,

Yes I would still greatly appreciate some help with this issue.

Have attached the requested files. If there is anything else I can include to assist with the search for a fix for this issue, let me know.

Daniel

 

[danielsedgman]

I found a file that made reference to using powershell to generate a windows update log so i did that and included the generated file in the newly attached zip file below.

Thanks again,

Daniel

 

[SleepyDude]

Hi Daniel,

This is the problem according with the log:

2019-05-25 16:39:00, Error IBSLIB BCD: Failed to get the size needed for the registry data. Status: c0000024[gle=0x00000002]
2019-05-25 16:39:00, Error IBSLIB BCD: BcdCopyObjectEx: Failed to enumerate source elements. Target: {60053fb6-f8c2-11e7-a073-e19c9a7f0ccd} Flags: 0x4 Status: c0000024[gle=0x00000002]
2019-05-25 16:39:00, Error IBSLIB BCD: Failed to clone store. Status: c0000024[gle=0x00000002]
2019-05-25 16:39:00, Error IBSLIB BCD: BcdExportStore: Failed clone BCD to \??\C:\$WINDOWS.~BT\Sources\Rollback\EFI\Microsoft\Boot\BCD. Status: c0000024[gle=0x00000002]
2019-05-25 16:39:00, Error IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Finalize: Failed to backup BCD database from "J:\EFI\Microsoft\Boot\BCD" to "C:\$WINDOWS.~BT\Sources\Rollback\EFI\Microsoft\Boot\BCD".[gle=0x00000006]
2019-05-25 16:39:00, Error [0x064199] IBSLIB SetCheckpoint(WinPEBootFilesRestoreCheckpoint): threw exception.: class RollbackException: RollbackException: Error(6), CSystemVolumeSelectionCheckpoint: Failed to backup BCD database. void __cdecl OSRollbackService::CBootFilesRestoreCheckpoint::Finalize(const unsigned short *,struct OSRollbackService::ICheckpointParameters *)[gle=0x00000006]
2019-05-25 16:39:00, Error [0x06418a] IBSLIB RollbackSetCheckpoint(WinPEBootFilesRestoreCheckpoint): threw exception.: class RollbackException: RollbackException: Error(6), CSystemVolumeSelectionCheckpoint: Failed to backup BCD database. void __cdecl OSRollbackService::CCheckpointImpressario::SetCheckpoint(const unsigned short *,struct OSRollbackService::ICheckpointParameters *)
void __cdecl OSRollbackService::CBootFilesRestoreCheckpoint::Finalize(const unsigned short *,struct OSRollbackService::ICheckpointParameters *)[gle=0x00000006]
2019-05-25 16:39:00, Error [0x06414e] IBSLIB RollbackSetCheckpoint(WinPEBootFilesRestoreCheckpoint) failed. Disabling Rollback.[gle=0x00000006]
2019-05-25 16:39:00, Error SP Error setting OS Switch Rollback checkpoint[gle=0x00000006]
2019-05-25 16:39:00, Error SP Operation failed: Update Boot Code. Error: 0x80004005[gle=0x000000b7]

This can be resolved from the Recovery Environment, do you have a DVD or flash drive containing the Windows 10 install disk? The computer have only one HDD or SSD installed?

To fix this problem we have to do some changes to the system boot files and partitions, its recommended that you have good backups of your data just in case something goes wrong!

 

[SleepyDude]

Due to lack of feedback, this topic has been closed‼

If you are the original topic starter and need this topic reopened please contact a Moderator

Reopen by OP request...

 

[danielsedgman]

Ok... So how do I proceed to attempt to fix the above problem?

 

[SleepyDude]

Hi,

I need answers to my questions on post #5