[SOLVED] Windows 10 update failure

[jfischer]

I am unable to update Windows 10 1809.
Currently 1803.

Windows 10 home 64

DISM fails ,sfc fails

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.17134.1

Image Version: 10.0.17134.191

[===========================90.5%==================== ]
Error: 0x8000ffff

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>sfc /scannow
DISM failure SFc failure.
Windows Resource Protection could not start the repair service.

C:\WINDOWS\system32>

SFCfix passes

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-01-28 10:01:03.512
Microsoft Windows 10 Build 17134 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-01-28 10:08:26.375
----------------------EOF-----------------------

Widows update troubleshooter does not correct issue.
Unable to repair or reset Windows. both fail.
ISO update fails. Clean boot does not help. Safe mode does not help.

 

[Sysnative Windows Update]

Hi!

You have an extreme number of corruptions on your system which leads me to belief there might be hardware failure involved.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

• Download GSmartControl and save it on your Desktop;
• Execute gsmartcontrol.exe; Let the install complete and launch the programme.
• Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
• Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  
  

 

[jfischer]

Ok, Did as you suggested.

Results of Gsmartcontrol. no errors.

Attached are the results of the scan.

 

[Sysnative Windows Update]

Was this a clone from a bad drive?

 

[jfischer]

It was cloned from another drive.
Unsure if that drive was corrupted because it was working when cloned.
Windows was subsequently reinstalled on this drive from scratch.

 

[Sysnative Windows Update]

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try running DISM just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log

 

[jfischer]

Done

Dropbox - Logfile.zip

 

[Sysnative Windows Update]

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.

 

[jfischer]

Dropbox - components.zip

 

[Sysnative Windows Update]

Do you have an earlier backup available?

 

[jfischer]

I had restore points created but they are not listed anymore. I can't find any back ups either. This forum is my last effort before wiping the drive and starting over again.

 

[Sysnative Windows Update]

In that case, I have to recommend that you go the Repair install route as this is a rather extreme case and could take months to fully fix.

 

[jfischer]

That's what I was thinking.
Thank You for your efforts.

 

[Sysnative Windows Update]

Sorry I couldn't bring better news. Best of luck!

 

[jfischer]

Ok I reinstalled Windows 10 after a new format. but when I try to upgrade I get some errors.

Update for Windows Defender Antivirus antimalware platform - KB4052623 (Version 4.18.1812.3) - Error 0x80070643

2019-01 Cumulative Update for .NET Framework 3.5 and 4.7.2 for Windows 10 Version 1809 for x64 (KB4481031) - Error 0x80242fff

2019-01 Cumulative Update for .NET Framework 3.5 and 4.7.2 for Windows 10 Version 1809 for x64 (KB4480056) - Error 0x80242fff

I also got a blue screen with the message PFN_LIST_CORRUPT

Any Ideas?

 

[Sysnative Windows Update]

Who is your ISP? There have been some issues with Win10 and updates on some providers.

 

[jfischer]

A small local provider. Impossible to tell who they lease the trunk from.
Windows defender did update but .net still shows errors.

 

[Sysnative Windows Update]

Try changing your DNS to Google temporarily and let me know if there are any changes.