Windows 10 Update Fails (Error Code: 0x80070002)

[hectorres]

Hello!

Updates KB5008212 and KB4023057 fail immediately at 0 or 1% and bring up error code 0x80070002.

I've tried:

sfc /scannow - found and fixed corruptions, didn't fix windows update
Dism /Online /Cleanup-Image /RestoreHealth - nothing was corrupt
Resetting Windows Update - did nothing
Updating with Clean boot - did nothing
Installing the updates with Update Assistant and Media Creation Tool - downloads and installs the updates, both say "Windows 10 Installation Failed" right before the system restarts

Here's the SFCFix.txt log:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-01-07 23:14:38.750
Microsoft Windows 10 Build 19042 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2022-01-07 23:19:22.176
----------------------EOF-----------------------

CBS file is attached.

 

[Maxstar]

Hi and welcome to Sysnative,

I will look into your problem.
Note: I'm currently in training so my posts will need to be approved by the Sysnative instructors.

 

[Maxstar]

Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the System File Checker.

• Click the Start button and in the search box, type Command Prompt
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, and press enter.
  

  sfc /scannow

• Take a screenshot of the commandprompt window and paste it into your next reply.

 

[hectorres]

 

[Maxstar]

Hi,

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach this file CBS.ZIP to your next reply.

 

[Maxstar]

Hi,

Do you still need assistance, or is the problem been solved?

 

[hectorres]

Yes, I do. I apologize for the late response.

 

[Maxstar]

Hi,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[hectorres]

.

 

[Maxstar]

Hi,

Step 1. Export - Component Based Servicing (CBS) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (.).
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Step 2. Export SideBySide (SBS) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (.).
• Name this file SideBySide (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[hectorres]

.

 

[Maxstar]

Hi,

The Component Based Servicing hive is badly damaged. Do you have backups of the systemdrive to search for a usable copy of the registry files?

 

[hectorres]

Nope. What do you think caused the CBS hive to become that badly damaged? Thanks for the help so far btw

 

[Maxstar]

Hi,

Your welcome! There are several reasons for this kind of corruptions, like:

- Third-party cleaning tools such as registry cleaners and/or doubtful optimizing tools.
- Power and system failures during the Windows Update process.
- Hardware issues such as a malfunctioning harddrive or memory corruptions.

Download

Crystal DiskInfo and save it to your Desktop.

• Run the installer to install the program.
• When finished, open the installed program by double clicking on it.
  • Good - There are no problems found, the drive is working properly.
  • Caution - The drive have some problems. (which indicates a drive that you should most likely be thinking about backing up and replacing.)
  • Bad - This usually indicates a drive that’s dead or near death. (! - Back up all important data as soon as possible.)
• Take a screenshot of what you see and post it in your next reply.

 

[hectorres]

.

 

[Maxstar]

Hi,

This looks good, to solve the problem you can perform a repair install.

Windows 10 Repair Install (in-place upgrade)
This will reinstall and update the operating system and fix any corruptions, without removing any file or program. But make always a backup of all your important data!

• Go to this Microsoft page and under the title Create Windows 10 installation media click on Download tool now.
• Save the tool on your Desktop and double click to run it.
• On the License terms page, if you accept the license terms, select Accept.
• On the What do you want to do page, select Create installation media (USB....) and then select Next.
• Choose the ISO file option. Once the download is complete, right click the ISO and select the option Mount.
• Open the Windows File Explorer and open the mounted ISO, and run the setup.exe file.
• Follow the instructions and click on the option Change what to keep.
• Select the option Keep personal files and apps and click next.
• Windows Setup will now start the in-place upgrade installation to repair Windows.