[SOLVED] Windows 10 to 11 upgrade fails with error 0x8007001f

P

psebes

Member
Joined
Mar 26, 2023
Posts
8
Hello,

I have been trying to upgrade my Windows 10 Pro system to Windows 11 with no success. I have tried many things including disabling non-Windows services with msconfig, unplugging all peripherals, creating a new admin user and try the update with that, etc. The errors in setuperr.log are these:

  • 2023-03-26 12:22:30, Error [0x08085f] MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: LoadLibraryExW(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-RasServer-MigPlugin\RasMigPlugin.dll, LOAD_WITH_ALTERED_SEARCH_PATH) failed gle=0x7f.[gle=0x0000007f]
  • 2023-03-26 12:22:30, Error [0x080863] MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() failed hr=0x8007007f.[gle=0x0000007f]
I have run out of ideas. I have followed the Windows Update Forum Posting Instructions and I have attached all the logs. I appreciate your help in advance.

Thank you
 

Attachments

Hi and welcome to Sysnative,

Download and run SetupDiag from Microsoft
  • Download
    60e45c659164d-SetupDiag.png
    SetupDiag to your desktop.
  • Right-click on SetupDiag.exe and select Run as administrator.
  • When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
  • Attach SetupDiagResults.log and Logs.zip to your next reply.
 
Please provide the following logs as well as the logs of FRST.

C:\$Windows.~BT\Sources\Panther\Setuperr.log
C:\$Windows.~BT\Sources\Panther\Setupact.log

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  • Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  • Note: Ensure that the List BCD check box is checked at the bottom of the form within the Optional Scan area.
    637796067a7b1-list-bcd.png
  • Press the Scan button.
  • Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  • Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Rich (BB code): 
2023-03-26 12:28:44, Error                                MigPlatformStartupOnline caught exception: Win32Exception: Duplicate profile detected for S-1-5-21-2901473977-3209516937-1378240908-1002. Abandoning.: The specified user does not have a valid profile. [0x000004E5] class Mig::CUserContext *__cdecl Mig::COnlineWinNTPlatform::AddUserContext(class Mig::CRegistryDataStore *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::Array<class UnBCL::String *> *,int,struct _FILETIME,int,int,int,class UnBCL::String *,class UnBCL::String *)

In the FRST log I noticed the following accounts: (backup-admin & testadmin)? have you previously had problems with some accounts on this system?

Open an elevated command prompt, run the following command and attach ProfileList.txt to your next post.
Code: 
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > "%userprofile%\desktop\ProfileList.txt"
 
I didn't have issues with the accounts. I created testadmin to try a new admin account to do the upgrade with but it resulted in the same error. I don't remember why I have backup-admin.
 

Attachments

Rich (BB code): 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-2901473977-3209516937-1378240908-1001
    ProfileImagePath    REG_EXPAND_SZ    C:\Users\Home-HP

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-2901473977-3209516937-1378240908-1002
    ProfileImagePath    REG_EXPAND_SZ    C:\Users\Home-HP

Rich (BB code): 
Home HP (S-1-5-21-2901473977-3209516937-1378240908-1001 - Administrator - Enabled) => C:\Users\Home-HP

It seems the Home-HP account is the issue, could you please provide an export of the following key as well.
Code: 
reg query "HKEY_USERS" > "%userprofile%\desktop\ProfileList.txt"
 
I think so too, I would suggest to make a backup of this system first, and then perform the following. This script will remove the duplicate account and force a restart.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.

After the reboot attempt to update and let me know the result.
 

Attachments

After deleting the duplicate account I was able to run the update without issues. Thanks again for your help, I really appreciate it.

Regards
 
Hi,

You're welcome. Glad to hear the upgrade was succesful this time... (y)
I'll mark this thread as solved.
 
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