[SOLVED] Windows 10 - Rolling Back Updates

Tekno Venus · Oct 23, 2016

Hi guys,

My Surface won't update - it just keeps rolling back the update. No SFC errors.

CBS is linked below - let me know if you want anything else :)

https://app.box.com/s/m18ttyygn88gbfntgeae4dyl08ei5bsv

Thanks!

zcomputerwiz · Oct 26, 2016

Code:

2016-10-23 16:13:17, Info                  CSI    00000096 Begin executing advanced installer phase 24 index 563 (sequence 588)
    Old component: [l:171 ml:172]'Windows-Gaming-XboxLive-Storage-Service-Component, Culture=neutral, Version=10.0.14393.0, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS'
    New component: [l:173 ml:174]'Windows-Gaming-XboxLive-Storage-Service-Component, Culture=neutral, Version=10.0.14393.206, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS'
    Install mode: uninstall
    Smart installer: FALSE
    Installer ID: {386b5911-b69e-4d2d-a3ab-796d2ec6af38}
    Installer name: 'Task Scheduler'
2016-10-23 16:13:17, Info                  CSI    00000097 Performing 1 operations as follows:
  (0)  LockComponentPath: flags: 0 comp: {l:16 b:cf26ccfb3f2dd2019a0000004c001c08} pathid: {l:16 b:cf26ccfb3f2dd2019b0000004c001c08} path: [l:117]'\SystemRoot\WinSxS\amd64_windows-gaming-xbox..e-service-component_31bf3856ad364e35_10.0.14393.0_none_80da1857ca9fa70d' pid: 4c starttime: 131217091897439109
2016-10-23 16:13:17, Info                  CSI    00000098 Performing 1 operations as follows:
  (0)  LockComponentPath: flags: 0 comp: {l:16 b:cf26ccfb3f2dd2019c0000004c001c08} pathid: {l:16 b:cf26ccfb3f2dd2019d0000004c001c08} path: [l:119]'\SystemRoot\WinSxS\amd64_windows-gaming-xbox..e-service-component_31bf3856ad364e35_10.0.14393.206_none_8d69e9ef51b61cf1' pid: 4c starttime: 131217091897439109
2016-10-23 16:13:17, Error                 CSI    00000099 (F) Logged @2016/10/23:15:13:17.803 : [l:22 ml:23]'JobsHandler::Uninstall'
[gle=0x80004005]
2016-10-23 16:13:17, Error                 CSI    0000009a (F) Logged @2016/10/23:15:13:17.803 : [l:36 ml:37]'IsScheduleServiceRunning queries SCM'
[gle=0x80004005]
2016-10-23 16:13:17, Error                 CSI    0000009b (F) Logged @2016/10/23:15:13:17.803 : [l:37 ml:38]'IsScheduleServiceRunning returns true'
[gle=0x80004005]
2016-10-23 16:13:17, Error                 CSI    0000009c (F) Logged @2016/10/23:15:13:17.834 : [l:81 ml:82]'WmiCmiPlugin jobshandler.cpp(330): ITaskFolder::DeleteTask failed. HR=0x80070005.'
[gle=0x80004005]
2016-10-23 16:13:17, Error                 CSI    0000009d (F) Logged @2016/10/23:15:13:17.834 : [l:57 ml:58]'WmiCmiPlugin plgutil.cpp(217): fnc failed. HR=0x80070005.'
[gle=0x80004005]
2016-10-23 16:13:17, Error                 CSI    0000009e (F) Logged @2016/10/23:15:13:17.834 : [l:74 ml:75]'WmiCmiPlugin jobshandler.cpp(647): ForEachElementIn failed. HR=0x80070005.'
[gle=0x80004005]
2016-10-23 16:13:17, Error                 CSI    0000009f (F) Logged @2016/10/23:15:13:17.834 : [l:88 ml:89]'WmiCmiPlugin jobshandler.cpp(937): UninstallManifestSectionOnline failed. HR=0x80070005.'
[gle=0x80004005]
2016-10-23 16:13:17, Error                 CSI    000000a0@2016/10/23:15:13:17.903 (F) CMIADAPTER: Inner Error Message from AI HRESULT = HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED)
 [
'Access is denied.

'
]
[gle=0x80004005]
2016-10-23 16:13:17, Error                 CSI    000000a1@2016/10/23:15:13:17.903 (F) CMIADAPTER: AI failed. HRESULT = HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED)
	Element:
	'<taskScheduler xmlns="urn:schemas-microsoft-com:asm.v3">

  <Task xmlns="http://schemas.microsoft.com/windows/2004/02/mit/task">

    <RegistrationInfo>

      <Author>Microsoft</Author>

      <Description>XblGameSave Standby Task</Description>

      <URI>\Microsoft\XblGameSave\XblGameSaveTask</URI>

    </RegistrationInfo>

    <Principals>

      <Principal id="LocalSystem">

        <UserId>S-1-5-18</UserId>

      </Principal>

    </Principals>

    <Triggers>

      <IdleTrigger id="XblGameSave Check on CS Entry">

        <Enabled>true</Enabled>

      </IdleTrigger>

    </Triggers>

    <Settings>

      <MultipleInstancesPolicy>IgnoreNew</MultipleInstancesPolicy>

      <DisallowStartIfOnBatteries>true</DisallowStartIfOnBatteries>

      <StopIfGoingOnBatteries>false</StopIfGoingOnBatteries>

      <AllowHardTerminate>true</AllowHardTerminate>

      <StartWhenAvailable>false</StartWhenAvailable>

      <RunOnlyIfNetworkAvailable>true</RunOnlyIfNetworkAvailable>

      <AllowStartOnDemand>true</AllowStartOnDemand>

      <Enabled>true</Enabled>

      <Hidden>false</Hidden>

      <RunOnlyIfIdle>true</RunOnlyIfIdle>

      <WakeToRun>false</WakeToRun>

      <ExecutionTimeLimit>PT2H</ExecutionTimeLimit>

      <Priority>7</Priority>

    </Settings>

    <Actions Context="LocalSystem">

      <Exec>

        <Command>%windir%\System32\XblGameSaveTask.exe</Command>

        <Arguments>standby</Arguments>

      </Exec>

    </Actions>

  </Task>

  <Task xmlns="http://schemas.microsoft.com/windows/2004/02/mit/task">

    <RegistrationInfo>

      <Author>Microsoft</Author>

      <Description>XblGameSave Logon Task</Description>

      <URI>\Microsoft\XblGameSave\XblGameSaveTaskLogon</URI>

    </RegistrationInfo>

    <Principals>

      <Principal id="LocalSystem">

        <UserId>S-1-5-18</UserId>

      </Principal>

    </Prin[gle=0x80004005]
2016-10-23 16:13:17, Error                 CSI    cipals>

    <Triggers>

      <LogonTrigger id="XblGameSave Check on UserLogon">

        <Enabled>true</Enabled>

      </LogonTrigger>

    </Triggers>

    <Settings>

      <MultipleInstancesPolicy>IgnoreNew</MultipleInstancesPolicy>

      <DisallowStartIfOnBatteries>true</DisallowStartIfOnBatteries>

      <StopIfGoingOnBatteries>false</StopIfGoingOnBatteries>

      <AllowHardTerminate>true</AllowHardTerminate>

      <StartWhenAvailable>false</StartWhenAvailable>

      <RunOnlyIfNetworkAvailable>true</RunOnlyIfNetworkAvailable>

      <AllowStartOnDemand>true</AllowStartOnDemand>

      <Enabled>true</Enabled>

      <Hidden>false</Hidden>

      <RunOnlyIfIdle>true</RunOnlyIfIdle>

      <WakeToRun>false</WakeToRun>

      <ExecutionTimeLimit>PT2H</ExecutionTimeLimit>

      <Priority>7</Priority>

    </Settings>

    <Actions Context="LocalSystem">

      <Exec>

        <Command>%windir%\System32\XblGameSaveTask.exe</Command>

        <Arguments>logon</Arguments>

      </Exec>

    </Actions>

  </Task>

</taskScheduler>'
[gle=0x80004005]
2016-10-23 16:13:17, Error                 CSI    000000a2@2016/10/23:15:13:17.903 (F) CMIADAPTER: Exiting with HRESULT code = HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED).
[gle=0x80004005]
2016-10-23 16:13:17, Info                  CSI    000000a3 Performing 1 operations as follows:
  (0)  LockComponentPath: flags: 0 comp: {l:16 b:6fb1defb3f2dd2019e0000004c001c08} pathid: {l:16 b:6fb1defb3f2dd2019f0000004c001c08} path: [l:115]'\SystemRoot\WinSxS\x86_microsoft.windows.s..ation.badcomponents_31bf3856ad364e35_10.0.14393.0_none_09e78f632173f4c5' pid: 4c starttime: 131217091897439109
2016-10-23 16:13:17, Error      [0x018003] CSI    000000a4 (F) Failed execution of queue item Installer: Task Scheduler ({386b5911-b69e-4d2d-a3ab-796d2ec6af38}) with HRESULT HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED).  Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable[gle=0x80004005]
2016-10-23 16:13:17, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CBS.log to WER report.
2016-10-23 16:13:17, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20161022124317.log to WER report.
2016-10-23 16:13:17, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20161021111739.log to WER report.
2016-10-23 16:13:17, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20161018203615.log to WER report.
2016-10-23 16:13:17, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20161015044634.log to WER report.
2016-10-23 16:13:17, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20161013222458.log to WER report.
2016-10-23 16:13:17, Info                  CBS    Could not get active session for current session file logging [HRESULT = 0x80004003 - E_POINTER]
2016-10-23 16:13:17, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-10-23 16:13:18, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 38.
2016-10-23 16:13:22, Info                  CSI    000000a5 Creating NT transaction (seq 2), objectname '(null)'
2016-10-23 16:13:22, Info                  CSI    000000a6 Created NT transaction (seq 2) result 0x00000000, handle @0x368
2016-10-23 16:13:22, Info                  CSI    000000a7@2016/10/23:15:13:22.622 Beginning NT transaction commit...
2016-10-23 16:13:22, Info                  CSI    000000a8@2016/10/23:15:13:22.685 CSI perf trace:
CSIPERF:TXCOMMIT;95443
2016-10-23 16:13:22, Info                  CSI    000000a9@2016/10/23:15:13:22.685 CSI Advanced installer perf trace:
CSIPERF:AIDONE;{386b5911-b69e-4d2d-a3ab-796d2ec6af38};Windows-Gaming-XboxLive-Storage-Service-Component, version 10.0.14393.206, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35};7239498us
2016-10-23 16:13:22, Info                  CSI    000000aa End executing advanced installer (sequence 588)
    Completion status: HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED)

Looks like it's getting access denied when attempting to delete the Standby XBox Live Game Save task.

<Description>XblGameSave Standby Task</Description>

<URI>\Microsoft\XblGameSave\XblGameSaveTask</URI>

I'd check that out - see if you can modify or delete the task yourself in task scheduler.

Tekno Venus · Oct 27, 2016

Well this is interesting...

I cannot delete that task either. I've tried through the GUI and via the command prompt but I get access denied messages. Tried using the built-in admin account and using PSExec to run it as SYSTEM, but again, I get access denied.

zcomputerwiz · Oct 27, 2016

Hmm... my machine let me delete it without a problem.

Is the task running? Try booting into safe mode and see if you can remove the file C:\Windows\System32\Tasks\Microsoft\XblGameSave\XblGameSaveTask

Tekno Venus · Oct 27, 2016

I can delete that file no problems.

However, I'm not sure if that deletes the task or just in the entry in the GUI, since if I attempt to delete it using cmd once I remove the file it still offers the option to delete it (which obviously fails). So not sure if that's the solution. Will try WU again though after deleting that file and see what happens

Tekno Venus · Oct 29, 2016

Updates still not working after deleting that file.

zcomputerwiz · Oct 31, 2016

Let's try this:

Navigate to : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks
Search for Data xbl to find the correct task key GUID to remove. It's description will be XblGameSave Standby Task.

Delete the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\XblGameSave\XblGameSaveTask

Then try installing the update again.

zcomputerwiz · Nov 7, 2016

Tekno, do you still require assistance?

Tekno Venus · Nov 7, 2016

Hi Ryan,

Kinda forgot about this - been busy with Uni work and keep just putting off the update! Will give it a try later and let you know.

-Stephen

Tekno Venus · Nov 7, 2016

Seems to have worked - updated successfully. Thanks Ryan - much appreciated.

[SOLVED] Windows 10 - Rolling Back Updates

Tekno Venus

Senior Administrator, Developer

zcomputerwiz

Windows Update Expert

Tekno Venus

Senior Administrator, Developer

zcomputerwiz

Windows Update Expert

Tekno Venus

Senior Administrator, Developer

Tekno Venus

Senior Administrator, Developer

zcomputerwiz

Windows Update Expert

zcomputerwiz

Windows Update Expert

Tekno Venus

Senior Administrator, Developer

Tekno Venus

Senior Administrator, Developer