Windows 10 Pro x64 error 0x80073712 installing update KB3213986

I

intelfx

Member
Joined
Jan 12, 2017
Posts
6
Hello.

I'm running Windows 10 Pro x64, build 14393.0 as reported by system information, and installation of update KB3213986 fails with error 0x80073712. "sfc /scannow", "dism /online /cleanup-image /restorehealth" and SFCFix say that there is nothing to fix (although sfc and dism fixed some corruptions on the first iteration, but that did not help).

I'm uploading the CBS and DISM logs after I ran "sfc /scannow", "dism /online /cleanup-image /restorehealth", attempted to install with WUSA and finally ran SFCFix, in that order. I'm attaching the SFCFix.txt log as well (although there is nothing useful there).

View attachment SFCFix.txt

View attachment CBS.zip

Thanks for any help and attention.
 
Code: 
2017-01-13 08:19:15, Error                 CSI    000009c8@2017/1/13:05:19:15.660 (F) onecore\base\wcp\componentstore\versionedindex.cpp(3705): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource 'amd64_microsoft-windows-b..iagnostic.resources_31bf3856ad364e35_10.0.14393.0_qps-ploc_a2f9ba8ce509a6bb'[gle=0x80004005]

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip
 
Thanks. Here it goes:
Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-01-17 23:46:58.200
Microsoft Windows 10 Build 14393 (Updates Deferred) - amd64
Using .zip script file at C:\Users\intel\Downloads\SFCFix.zip [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-b..iagnostic.resources_31bf3856ad364e35_10.0.14393.0_qps-ploc_a2f9ba8ce509a6bb.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-b..iagnostic.resources_31bf3856ad364e35_10.0.14393.0_qps-ploc_a2f9ba8ce509a6bb.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-b..iagnostic.resources_31bf3856ad364e35_10.0.14393.0_qps-ploc_a2f9ba8ce509a6bb.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-01-17 23:46:59.542
Script hash: GEiH4WzOtsiAutXRAzT+CoD90okPlGyUPP1F2e9MfTQ=
----------------------EOF-----------------------

I'm attaching the same file for completeness:
View attachment SFCFix.txt
 
Very good.

Please try installing the update again. If it fails, zip and attach C:\Windows\Logs\CBS\CBS.log
If the zip is larger than 8mb, use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.
 
Let's take a look at the components hive.


Please manually upload the components hive by following these instructions:

Upload Components Hive
  1. Navigate to C:\Windows\System32\config
  2. Right-click on the current COMPONENTS file and select copy
    Note: If you get an error that the file is in use, reboot your computer and then try again.
  3. Right-click on your Desktop and select paste
  4. Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder
  5. Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Once SFCFix has completed, try running the update again. If the installation fails, zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Once complete, try installing the update again. If it fails, zip and attach the CBS log with your reply.
 
No, it failed. Actually, I don't think there is point in continuing fixing this one-by-one. It looks like I have somehow lost every qps-ploc localization. So, probably it's simpler to reinstall (unless there is a way to reinstall the whole component store from the original medium, including actual files and registry entries).
 
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