[SOLVED] Windows 10 Pro upgrade from windows 7

T

Tom0ne

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Jan 17, 2021
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Hi TomOne

Apologies for the delay.

Are you still requiring assistance?
 
bruce1270 said:
Hi TomOne

Apologies for the delay.

Are you still requiring assistance?
Click to expand...
Ahah, no problems for the delay, don't worry, new lockdown at 18h in France,
I learned patience since few month.

Yes i need assistance,
Thanks friend
 
Hi there.

Can you provide the setupapi.dev.log from C:\Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
 
Hello Bruce,

Thanks for your reply.
I explain you,
Before the windows 10 installation, i had done a ghost of my hard disk.
Because the update have not working, i have restore my hard disk from ghost backup.

Then, does i must try to install windows 10 again before to send you this log?

Thanks
Thomas
 
Hello Bruce,
Please find here the logs, there are not exactly the same name, but it is the good folder.
There is an other log in the folder but i can't copy it, it is named : setupapi.offline.20191207_091437.log

If you really need it too, i'll do my best to send you too

Thanks
 

Attachments

Hi

Please do the following.

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
 
Hi

There are signs of a rootkit (malware infection) in your logs which I want to take care of first.

Please do the following

Download Malwarebytes Anti-Rootkit from here to your desktop.
Right Click and Run as Administrator.
Extract the files to your desktop.
Malwarebytes Anti-Rootkit will then open, follow the instruction in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so


Then

Run fresh FRST scans as per post #8 and attach the log files produced.
 
bruce1270 said:
Hi

There are signs of a rootkit (malware infection) in your logs which I want to take care of first.

Please do the following

Download Malwarebytes Anti-Rootkit from here to your desktop.
Right Click and Run as Administrator.
Extract the files to your desktop.
Malwarebytes Anti-Rootkit will then open, follow the instruction in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so


Then

Run fresh FRST scans as per post #8 and attach the log files produced.
Click to expand...
Strange...
I'm already using Malwarebytes and Spybot,
if there is a Rootkit, it is recent infection,
Scanning progress with your beta version.....

Sanning End - find and delete 3 Trojan Dropper-

Please find the attached files below,
Thanks Buce
 

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Last edited:
Hi

Please unistall the following programs (they can be reinstalled again after we finish)

TAP-Windows 9.21.2
VirtualCloneDrive

Reboot the sytem if prompted

Then retry the upgrade. If it fails please run fresh FRST logs and attach to next post.
 
Hello Bruce,

It is better but after reboot, after 46% of installation, same error.
computer restart and delete win10 installation files.
Please see the attached files here
 

Attachments

Hi

Please do the following

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste pdiports64 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
 
Hi

1. Please have a look on device manager for PDI Kernel Ports Device Driver. Right Click on this and select Disable Device.

2. Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Hello Bruce,

Thanks for help,
I can't find PDI Kernel Ports Device Driver on device manager.
Is it the HP officejetpro driver?
Do you need i uninstall the printer?

Thanks

Thomas
 
If you can find the device just proceed with the FRST fix

thanks
 
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