Windows 10 Pro stuck on version 1703

Aziz

Aziz

Member
Joined
Apr 4, 2019
Posts
13
Been having this problem and working on it on and off to no avail, even formatting the PC does not seem to resolve this. Rest of this post will assume this is the "first" attempt. I'm hoping this is an issue that can be fixed on the OS level (I wasn't the one who did either installs of the Windows 10 on the PC in question)

Windows Update does not always pick up the new feature version so I elected to upgrade using media creation tool, choosing to upgrade this PC.

After first restart and during the spinning dots screen the PC blue screens with DRIVER_VERIFIER_DMA_VIOLATION (previous attempts of upgrading will sometimes instead freeze at this screen without showing a blue screen)
Forcing a power off then power on will boot windows and after logging in it shows "We couldn't install Windows 10" window with the error code 0xC1900101 - 0x20017 and "The installation failed in the SAFE_OS phase with an error during BOOT operation"

At this point I followed the sticky post of the things to do before posting here. SFC did not find any issues. DISM with /RestoreHealth only says it completed successfully. SFCFix didn't find anything and I'll attach it along with the CBS log.
 

Attachments

Hi!

All looks clear! Please detach all non-essential devices from your machine and unplug the Ethernet cable after downloading the iso and attempt to upgrade the machine:

  1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
  2. Accept the License Agreement
  3. Download the ISO file to your desktop.
  4. Double-click on the ISO and then run the setup to try and upgrade your machine.



We want to get the ISO so that you don't have to keep downloading which can take hours.
 
Unplugged everything except keyboard and a single monitor. Tried upgrading multiple times but all end up with the same blue screen during boot after first restart.
 
Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
 
Still didn't do the trick sadly.

Driver Easy was uninstalled with no issues.
Intel Extreme Tuning Utility was not found in the list of installed programs. Had to make sure what traces are there for this program and I found its path by referencing previous logs but no visible means to uninstall were found there, also found a running service that is related to this program. Decided to re-download its installer and did a repair install from its setup program, and after that I did an uninstall from the same setup program. The folder structure is still mostly the same but the service disappeared so I assume it's gone?

Did a restart just in case then tried to upgrade from ISO (unchecked the check for updates option) while having only keyboard and a monitor plugged in. It blue screened after restart. Someone else restarted the PC at that point so I missed the stop code but the the error codes that appear from the upgrade program after it recovers were the same: 0xC1900101 - 0x20017.
 
Sorry for the late reply.

I tried opening the Minidump folder, initially gave me a no permissions but gave me the option to obtain them by clicking continue and did so, only to find out the folder is empty. Tried changing folder options to show hidden files and also system files to no avail. The "Write debugging information" of this PC is set to "automatic memory dump" with file %Systemroot%\MEMORY.DMP which also doesn't exist.
 
Let's check the drive:


GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
I'm still not giving up on this PC! Though I know my very slow replies aren't convincing anyone.

The testing is done and everything seems ok on the SSD that contains C:\

"Test #","Type","Status","% Completed","Lifetime hours","LBA of the first error"
1,"Extended offline","Completed without error","100%","17572","-"

Attributes are in the image below.

Screenshot (1).png
 
I'm replying to bring closure to this issue. In our case it was - for lack of better words - a defective CPU.

At one point we updated the BIOS to the latest version and this lead to Windows never booting, neither from SSD nor from external media. The booting process freezes at the ASUS logo with spinning dots (the point where in other PCs it would show the Windows logo and spinning dots) with motherboard showing Q Code B1. This forced us to take PC to our local techshop where they determined the current CPU was the problem. Upgrading to a newer CPU made the problem disappear and we were finally able to upgrade normally.
 
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