[SOLVED] WINDOWS 10 NO START MENU OR EXPLORER ISSUES

Hi!

Please start with the following:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
Hi!

According to the log, there were some hard drive errors detected:

Code: 
Error 8 [3] occurred at disk power-on lifetime: 0 hours (0 days + 0 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER -- ST COUNT  LBA_48  LH LM LL DV DC
  -- -- -- == -- == == == -- -- -- -- --
  10 -- 51 00 01 00 00 12 a1 c9 81 e0 00  Error: IDNF 1 sectors at LBA = 0x12a1c981 = 312592769

  Commands leading to the command that caused the error were:
  CR FEATR COUNT  LBA_48  LH LM LL DV DC  Powered_Up_Time  Command/Feature_Name
  -- == -- == -- == == == -- -- -- -- --  ---------------  --------------------
  25 20 20 00 01 00 00 12 a1 c9 81 e0 08     00:01:55.500  READ DMA EXT
  35 20 20 00 01 00 00 00 00 00 00 e0 08     00:01:55.500  WRITE DMA EXT
  25 20 20 00 01 00 00 12 a1 c9 81 e0 08     00:01:55.400  READ DMA EXT
  25 20 20 00 01 00 00 12 a1 c9 81 e0 08     00:01:55.300  READ DMA EXT
  25 20 20 00 01 00 00 00 00 00 00 e0 08     00:01:54.000  READ DMA EXT

Error 7 [2] occurred at disk power-on lifetime: 0 hours (0 days + 0 hours)
  When the command that caused the error occurred, the device was active or idle.

Can you tell me more about the hardware in the system?
 
Not really. The pictures are really small.

Please try upgrading the system to Windows 10 1903.

  1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
  2. Accept the License Agreement
  3. Download the ISO file to your desktop.
  4. Double-click on the ISO and then run the setup to try and upgrade your machine.



We want to get the ISO so that you don't have to keep downloading which can take hours.
 
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