Windows 10 mouse lag & sound crackling after running for a while

[kisgaras]

Sound starts to crackle and the mous movement lags when the pc has run for like 30-100 minutes.
This is happening on a clean install.
I ran LatencyMon and it showed me that ntoskrnl.exe and ndis.sys is spiking at like 1,3 ms and 0,95 ms each.
I tried to update my GPU driver and my mobo has no bios updates avaliable, also I tried to update my chipset drivers, ethernet drivers, usb host controller driver and the audio driver.

I will attach my LatencyMon log file.

Spoiler: Driver tab log

Spoiler: Stats tab log

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:27:33 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: KGB
OS version: Windows 10, 10.0, version 1903, build: 18362 (x64)
Hardware: To be filled by O.E.M., Gigabyte Technology Co., Ltd.
CPU: AuthenticAMD AMD FX-8370 Eight-Core Processor
Logical processors: 8
Processor groups: 1
RAM: 10214 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 4019 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 4693,30
Average measured interrupt to process latency (µs): 9,510618

Highest measured interrupt to DPC latency (µs): 4686,20
Average measured interrupt to DPC latency (µs): 4,015414


_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 226,455088
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%): 0,082551
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%) 0,088348

ISR count (execution time <250 µs): 430683
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 0
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 1291,963175
Driver with highest DPC routine execution time: ntoskrnl.exe - NT Kernel & System, Microsoft Corporation

Highest reported total DPC routine time (%): 0,044555
Driver with highest DPC total execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 460.79 , NVIDIA Corporation

Total time spent in DPCs (%) 0,174993

DPC count (execution time <250 µs): 4844998
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 495
DPC count (execution time 1000-2000 µs): 14
DPC count (execution time 2000-4000 µs): 0
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: avastsvc.exe

Total number of hard pagefaults 12282
Hard pagefault count of hardest hit process: 4865
Number of processes hit: 47


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 85,614357
CPU 0 ISR highest execution time (µs): 226,455088
CPU 0 ISR total execution time (s): 11,604036
CPU 0 ISR count: 411913
CPU 0 DPC highest execution time (µs): 1291,963175
CPU 0 DPC total execution time (s): 21,282976
CPU 0 DPC count: 4729808
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 19,196833
CPU 1 ISR highest execution time (µs): 120,538194
CPU 1 ISR total execution time (s): 0,065530
CPU 1 ISR count: 10614
CPU 1 DPC highest execution time (µs): 220,728042
CPU 1 DPC total execution time (s): 0,244516
CPU 1 DPC count: 19684
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 18,841709
CPU 2 ISR highest execution time (µs): 32,034835
CPU 2 ISR total execution time (s): 0,00540
CPU 2 ISR count: 2129
CPU 2 DPC highest execution time (µs): 952,901966
CPU 2 DPC total execution time (s): 0,784862
CPU 2 DPC count: 45062
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 18,621585
CPU 3 ISR highest execution time (µs): 7,697686
CPU 3 ISR total execution time (s): 0,002310
CPU 3 ISR count: 1141
CPU 3 DPC highest execution time (µs): 201,893755
CPU 3 DPC total execution time (s): 0,141921
CPU 3 DPC count: 17553
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 17,209911
CPU 4 ISR highest execution time (µs): 7,329435
CPU 4 ISR total execution time (s): 0,001511
CPU 4 ISR count: 784
CPU 4 DPC highest execution time (µs): 814,604130
CPU 4 DPC total execution time (s): 0,349565
CPU 4 DPC count: 14478
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 16,821612
CPU 5 ISR highest execution time (µs): 7,272953
CPU 5 ISR total execution time (s): 0,00110
CPU 5 ISR count: 589
CPU 5 DPC highest execution time (µs): 204,982085
CPU 5 DPC total execution time (s): 0,067347
CPU 5 DPC count: 8006
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 13,202977
CPU 6 ISR highest execution time (µs): 19,829062
CPU 6 ISR total execution time (s): 0,001337
CPU 6 ISR count: 740
CPU 6 DPC highest execution time (µs): 530,018164
CPU 6 DPC total execution time (s): 0,234510
CPU 6 DPC count: 6978
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 12,786521
CPU 7 ISR highest execution time (µs): 22,560587
CPU 7 ISR total execution time (s): 0,004561
CPU 7 ISR count: 2773
CPU 7 DPC highest execution time (µs): 231,740732
CPU 7 DPC total execution time (s): 0,040634
CPU 7 DPC count: 3938
_________________________________________________________________________________________________________

 

[xilolee]

Hi!

Uninstall avast and check if the problem disappears.

 

[kisgaras]

Hi!

Uninstall avast and check if the problem disappears.

It didn't help, after 3 hours of playing and watching streams audio begins to crackle and cut out and my mouse became laggy too.

 

[xilolee]

Video STUTTERING, Audio CRACKS/POPS and dpc/isr LATENCY (posting instructions)

 

[kisgaras]

Video STUTTERING, Audio CRACKS/POPS and dpc/isr LATENCY (posting instructions)

Speccy URL
zipped trace.etl
SysnativeFileCollectionApp.zip

• Write a brief description of your problem.
  You can also include the steps you tried.
  • I tried to update my GPU driver and my mobo has no bios updates avaliable, also I tried to update my chipset drivers, ethernet drivers, usb host controller driver and the audio driver.
• OS ? (Windows 10, 8.1, 8, 7, Vista)
  • Windows 10
• x86 (32bit) or x64 (64bit)?
  • 64 bit
• What was original installed OS on system?
  • I used windows 10 everytime
• Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
  • Retail
• Age of system? (hardware)
  • around 2-3 years
• Age of OS installation?
  • a week
• Have you re-installed the OS?
  • 4 times
• System Manufacturer?
  • I dont really understand what this means but i have a gigabyte mobo with an AMD cpu and a NVIDIA gpu
• Laptop or Desktop?
  • Desktop
• MotherBoard - (if NOT a laptop)
  • Gigabyte 970A DS3P
• CPU
  • AMD FX-8370
• RAM (brand, EXACT model, what slots are you using?)
  • 2 x Kingston KXH1600C9D3/4G in slots 4 & 3
  • 1 x Crucial CT102464BA160B in slot 1
• Video Card
  • Inno3D GeForce GTX 1070 iChill X3 V2
• Power Supply - brand & wattage (if laptop, skip this one)
  • Keep Out FX700MU 700W
• Is driver verifierenabled or disabled?
  • Disabled
• What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
  • antivirus (Avast, but uninstalled it as you asked for it)
• Are you using proxy, vpn, ipfilters or similar software?
  • No
• Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
• Are you currently under/overclocking? Are there overclocking software installed on your system?

 

[kisgaras]

• RAM (brand, EXACT model, what slots are you using?)
  • 2 x Kingston KXH1600C9D3K2/4G in slots 4 & 3
  • 1 x Crucial CT102464BA160B.M16FN in slot 1

• Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software
  • Yes, Daemon Tools Lite
• Are you currently under/overclocking? Are there overclocking software installed on your system?
  • No

Corrected the RAM model numbers and answered last 2 questions which I forgot before.

 

[xilolee]

It seems a software to "crack" Microsoft products is present on your machine.
You should uninstall/remove/clean/delete the "crack" related to MS products.
If you shouldn't be aware/conscious of the "crack", download and run Microsoft Safety Scanner Download - Windows security.
If instead you should be aware/conscious of it, you should also be aware that in public (and serious) forums it isn't allowed to help (nor trying to help ) someone who activated software with cracks (or similar tools, however they are called).


After you removed the crack, I suggest you also an offline full scan with an antivirus "rescue disk".
As an example, kaspersky rescue disk (it is free).
It is better to download and create the kaspersky rescue disk on a clean PC:

Read More:

1. Get an empty USB drive, at least 1GB in size.
2. Download rufus: https://github.com/pbatard/rufus/releases/download/v3.13/rufus-3.13p.exe.
3. Download Kaspersky rescue disk (krd.iso): https://rescuedisk.s.kaspersky-labs.com/updatable/2018/krd.iso.
4. Open rufus.
5. Select the USB drive.
6. Click Select and find the Kaspersky Rescue Disk image (krd.iso).
7. Select the MBR partition scheme and BIOS or UEFI target system.
8. Select the FAT32 file system.
9. Click Start.
10. It will ask you to download grub-2.02\core.img: let it download that file.
11. Select Write in ISO Image mode (Recommended) and click Ok.
12. It will warn you: "WARNING: ALL DATA ON DEVICE 'USB DISK (H:) [x.xGB]' WILL BE DESTROYED."
13. Click Ok.
14. It completed in 5-6 minutes, on my PC.
    You now have the kaspersky rescue disk available on your USB drive.
15. Insert the rescue disk in your pc
16. Turn the pc on.
17. Choose the USB drive from the boot menu: Get access to BIOS settings & Boot Menu: F-keys/Hotkeys by System Manufacturer (OEM).
18. Kaspersky rescue disk should start.
19. Open Kaspersky and update the definitions.
20. Start a full scan (it could take hours).
21. Report its results here (just for curiosity), then remove the malicious files it could have found.

 

[kisgaras]

I removed that software and then ran Kaspersky I did the scan and it only found 2 files

• SECOH-QAD.DLL
• SECOH-QAD.EXE

I deleted these files of course.
Sorry but I wasn't able to save the report to the USB stick and then I booted into Windows so the report file is gone.
But it only found these files as an "error"

 

[xilolee]

Post fresh logs.

 

[zbook]

Please use English as the default language so that the logs can be scanned:

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