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Windows 10 - mail or calendar
- Thread starter HHC
- Start date
OldGrayGary
Visiting Expert
- Jan 25, 2013
- 599
Hi HHC
If this problem just started in the last few days, the simplest repair is to try a System Restore, using a restore point from just before the trouble started.
Here's how:
System Restore in Windows 10
1) Right-click the Windows Start Menu icon
2) Select System
3) Select System Protection (a blue link in the upper left-hand corner)
4) Select System Restore
5) Choose a restore point from before the current trouble started.
System Restore does not affect your personal files (documents, music, pictures, spreadsheets, video, etc.), but if a program was installed after the restore point, it will likely need to be reinstalled. Some antivirus programs can react badly to a System Restore, but a quick repair reinstall of the antivirus program fixes that.
Let us know if that doesn't work, or isn't available on your computer (some computers have System Restore turned off).
If this is the same computer that had issues with Windows Updates a few months ago, you can check in Event Viewer for a quick look at how your previously Windows 8 computer is doing in Windows 10.
Here's how to check your Event Viewer logs:
Event Viewer in Windows 10
1) Right-click the Windows 10 Start menu icon
2) Select Event Viewer
3) (Make sure that the topmost "Event Viewer (Local)" is highlighted in the left-hand pane ... if not, click on it to highlight it)
4) Click on the up-arrows on the right-hand side of their frames to collapse the "Recently View Nodes" and "Log Summary" windows. This will give you more room to view events in the "Summary of Administrative Events" window.
5) In the Summary of Administrative Events window, click on the plus (+) sign in front of the Critical and Error categories to expand their lists. To view all the instances of any listed Critical event or Error event, double-click on that event.
Should you spot anything in there you need to ask us about, let us know.
If this problem just started in the last few days, the simplest repair is to try a System Restore, using a restore point from just before the trouble started.
Here's how:
System Restore in Windows 10
1) Right-click the Windows Start Menu icon
2) Select System
3) Select System Protection (a blue link in the upper left-hand corner)
4) Select System Restore
5) Choose a restore point from before the current trouble started.
System Restore does not affect your personal files (documents, music, pictures, spreadsheets, video, etc.), but if a program was installed after the restore point, it will likely need to be reinstalled. Some antivirus programs can react badly to a System Restore, but a quick repair reinstall of the antivirus program fixes that.
Let us know if that doesn't work, or isn't available on your computer (some computers have System Restore turned off).
If this is the same computer that had issues with Windows Updates a few months ago, you can check in Event Viewer for a quick look at how your previously Windows 8 computer is doing in Windows 10.
Here's how to check your Event Viewer logs:
Event Viewer in Windows 10
1) Right-click the Windows 10 Start menu icon
2) Select Event Viewer
3) (Make sure that the topmost "Event Viewer (Local)" is highlighted in the left-hand pane ... if not, click on it to highlight it)
4) Click on the up-arrows on the right-hand side of their frames to collapse the "Recently View Nodes" and "Log Summary" windows. This will give you more room to view events in the "Summary of Administrative Events" window.
5) In the Summary of Administrative Events window, click on the plus (+) sign in front of the Critical and Error categories to expand their lists. To view all the instances of any listed Critical event or Error event, double-click on that event.
Should you spot anything in there you need to ask us about, let us know.
Hi HHC
If this problem just started in the last few days, the simplest repair is to try a System Restore, using a restore point from just before the trouble started.
Here's how:
System Restore in Windows 10
1) Right-click the Windows Start Menu icon
2) Select System
3) Select System Protection (a blue link in the upper left-hand corner)
4) Select System Restore
5) Choose a restore point from before the current trouble started.
System Restore does not affect your personal files (documents, music, pictures, spreadsheets, video, etc.), but if a program was installed after the restore point, it will likely need to be reinstalled. Some antivirus programs can react badly to a System Restore, but a quick repair reinstall of the antivirus program fixes that.
Let us know if that doesn't work, or isn't available on your computer (some computers have System Restore turned off).
If this is the same computer that had issues with Windows Updates a few months ago, you can check in Event Viewer for a quick look at how your previously Windows 8 computer is doing in Windows 10.
Here's how to check your Event Viewer logs:
Event Viewer in Windows 10
1) Right-click the Windows 10 Start menu icon
2) Select Event Viewer
3) (Make sure that the topmost "Event Viewer (Local)" is highlighted in the left-hand pane ... if not, click on it to highlight it)
4) Click on the up-arrows on the right-hand side of their frames to collapse the "Recently View Nodes" and "Log Summary" windows. This will give you more room to view events in the "Summary of Administrative Events" window.
5) In the Summary of Administrative Events window, click on the plus (+) sign in front of the Critical and Error categories to expand their lists. To view all the instances of any listed Critical event or Error event, double-click on that event.
Should you spot anything in there you need to ask us about, let us know.
Could not select previous restore point. Unfortunately, system restore was in 'turned off' position. Nothing was observed in Event Viewer either except help.
OldGrayGary
Visiting Expert
- Jan 25, 2013
- 599
Hi again
Seems like some sort of error should have shown in Event Viewer for the times you tried to start Calendar and Mail .... unless you've changed the "startup mode" for Windows 10 somehow (using msconfig, or Autoruns, or such).
There is a tutorial on the Ask VG site for reinstalling Windows 10 built-in apps using PowerShell commands. You can either reinstall apps individually, or reinstall all of them at once (which is quite fast, and quite a bit easier - since you don't have to gather specific process names & such). See if reinstalling the apps helps (using either method) ---
[Guide] How to Reinstall All Default Built-in Apps in Windows 1 - AskVG
If you didn't see any errors at all in Event Viewer, it''s likely that you were looking at a different "view". The top item "Event Viewer (Local)" in the navigation tree on the top left hand side of Event Viewer has to be selected in order to see the "Summary of Administrative Events" window. If you want to check in there again - can't hurt. A simple way to provide us with more info about your error status is to download the SysNativeFileCollection app, and then attach the results here (in this thread ... the rest of the instructions are for folks having System Stop errors ("BSODs" Blue Screen of Death errors). Here's the link to the system file collection app & instructions:
https://www.sysnative.com/forums/bs...windows-10-8-1-8-7-vista-post303.html#post303
Let us know if you have questions
Seems like some sort of error should have shown in Event Viewer for the times you tried to start Calendar and Mail .... unless you've changed the "startup mode" for Windows 10 somehow (using msconfig, or Autoruns, or such).
There is a tutorial on the Ask VG site for reinstalling Windows 10 built-in apps using PowerShell commands. You can either reinstall apps individually, or reinstall all of them at once (which is quite fast, and quite a bit easier - since you don't have to gather specific process names & such). See if reinstalling the apps helps (using either method) ---
[Guide] How to Reinstall All Default Built-in Apps in Windows 1 - AskVG
If you didn't see any errors at all in Event Viewer, it''s likely that you were looking at a different "view". The top item "Event Viewer (Local)" in the navigation tree on the top left hand side of Event Viewer has to be selected in order to see the "Summary of Administrative Events" window. If you want to check in there again - can't hurt. A simple way to provide us with more info about your error status is to download the SysNativeFileCollection app, and then attach the results here (in this thread ... the rest of the instructions are for folks having System Stop errors ("BSODs" Blue Screen of Death errors). Here's the link to the system file collection app & instructions:
https://www.sysnative.com/forums/bs...windows-10-8-1-8-7-vista-post303.html#post303
Let us know if you have questions
Hi again
Seems like some sort of error should have shown in Event Viewer for the times you tried to start Calendar and Mail .... unless you've changed the "startup mode" for Windows 10 somehow (using msconfig, or Autoruns, or such).
There is a tutorial on the Ask VG site for reinstalling Windows 10 built-in apps using PowerShell commands. You can either reinstall apps individually, or reinstall all of them at once (which is quite fast, and quite a bit easier - since you don't have to gather specific process names & such). See if reinstalling the apps helps (using either method) ---
[Guide] How to Reinstall All Default Built-in Apps in Windows 1 - AskVG
If you didn't see any errors at all in Event Viewer, it''s likely that you were looking at a different "view". The top item "Event Viewer (Local)" in the navigation tree on the top left hand side of Event Viewer has to be selected in order to see the "Summary of Administrative Events" window. If you want to check in there again - can't hurt. A simple way to provide us with more info about your error status is to download the SysNativeFileCollection app, and then attach the results here (in this thread ... the rest of the instructions are for folks having System Stop errors ("BSODs" Blue Screen of Death errors). Here's the link to the system file collection app & instructions:
https://www.sysnative.com/forums/bs...windows-10-8-1-8-7-vista-post303.html#post303
Let us know if you have questions
Thanks for your prompt response. Re-installation of all application as per guide AskVG didn't work.
I could not understand your last para regarding Event Views. On clicking Event Viewer, a screen appears having three column. Left hand column, I selected ' Event Viewer (local). It has four sub section. Custom views, windows logs, applications and services, subscriptions. In the middle column, namely overview ans summary, too many data appeared subdivided in various sub sections. Please let me know in step by step instructions.
OldGrayGary
Visiting Expert
- Jan 25, 2013
- 599
Hi again - Sorry that I have to be brief at the moment (more pcs came in for repair here in my office)..
I'm surprised to hear the the re-install of the apps didn't work ... it usually has a good chance of success.
For Event Viewer, you were in the right place. You could see the three windows in the center of the screen: "Summary of Administrative Events", "Recently Viewed Nodes", and "Log Summary". Clicking the up-arrows in the corners of the Recently Viewed Nodes and Log Summary windows will "collapse" or "close" those windows, and give you much more room to view the errors listed in the "Summary of Administrative Events" windows. Clicking the plus (+) sign in front of the Critical and Error categories will expand their lists, so you can view the types of errors. To see a list of all the instances for an error, double-click on it. To see the details of an individual error, double click on it. There are likely clues as to why your Calendar and Mail apps aren't opening.
If the system is quite new, a system "Reset" would fix things, if no faulty hardware is involved. A Windows 10 Reset can be run with the option to "save personal files". You'd have to reinstall any programs added since the computer came home from the store. [Windows Start > Settings > Updates & Security > Recovery > Reset this PC - Get Started]. Some users find that an in-place re-install of Windows 10 works for them (when it works, you don't have to re-install all your programs). If that appeals to you, here's a link: Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
If you suspect problematic hardware of any kind, make sure you have good backups of your data - and run some diagnostics.
I'm surprised to hear the the re-install of the apps didn't work ... it usually has a good chance of success.
For Event Viewer, you were in the right place. You could see the three windows in the center of the screen: "Summary of Administrative Events", "Recently Viewed Nodes", and "Log Summary". Clicking the up-arrows in the corners of the Recently Viewed Nodes and Log Summary windows will "collapse" or "close" those windows, and give you much more room to view the errors listed in the "Summary of Administrative Events" windows. Clicking the plus (+) sign in front of the Critical and Error categories will expand their lists, so you can view the types of errors. To see a list of all the instances for an error, double-click on it. To see the details of an individual error, double click on it. There are likely clues as to why your Calendar and Mail apps aren't opening.
If the system is quite new, a system "Reset" would fix things, if no faulty hardware is involved. A Windows 10 Reset can be run with the option to "save personal files". You'd have to reinstall any programs added since the computer came home from the store. [Windows Start > Settings > Updates & Security > Recovery > Reset this PC - Get Started]. Some users find that an in-place re-install of Windows 10 works for them (when it works, you don't have to re-install all your programs). If that appeals to you, here's a link: Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
If you suspect problematic hardware of any kind, make sure you have good backups of your data - and run some diagnostics.
Hi again - Sorry that I have to be brief at the moment (more pcs came in for repair here in my office)..
I'm surprised to hear the the re-install of the apps didn't work ... it usually has a good chance of success.
For Event Viewer, you were in the right place. You could see the three windows in the center of the screen: "Summary of Administrative Events", "Recently Viewed Nodes", and "Log Summary". Clicking the up-arrows in the corners of the Recently Viewed Nodes and Log Summary windows will "collapse" or "close" those windows, and give you much more room to view the errors listed in the "Summary of Administrative Events" windows. Clicking the plus (+) sign in front of the Critical and Error categories will expand their lists, so you can view the types of errors. To see a list of all the instances for an error, double-click on it. To see the details of an individual error, double click on it. There are likely clues as to why your Calendar and Mail apps aren't opening.
If the system is quite new, a system "Reset" would fix things, if no faulty hardware is involved. A Windows 10 Reset can be run with the option to "save personal files". You'd have to reinstall any programs added since the computer came home from the store. [Windows Start > Settings > Updates & Security > Recovery > Reset this PC - Get Started]. Some users find that an in-place re-install of Windows 10 works for them (when it works, you don't have to re-install all your programs). If that appeals to you, here's a link: Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
If you suspect problematic hardware of any kind, make sure you have good backups of your data - and run some diagnostics.
Reset would invite re installation of several third party programs and that would be rather impractical. Here are some data in text form from event viewer, if it can be of any help to you to guide me further in resolving this issue.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 16-Mar-16 6:03:08 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: HHC_Intel
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2016-03-16T00:33:08.287361500Z" />
<EventRecordID>11016</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>HHC_Intel</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">26</Data>
<Data Name="BugcheckParameter1">0x3f</Data>
<Data Name="BugcheckParameter2">0x8dff</Data>
<Data Name="BugcheckParameter3">0x3e174eba</Data>
<Data Name="BugcheckParameter4">0x3e174eb8</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
OldGrayGary
Visiting Expert
- Jan 25, 2013
- 599
Hi again .... sorry if I'm a little rushed in my answers again, my workload is still a little crazy ....
I'm guessing that your computer has more issues going on than just the inability to launch mail and calendar. The error message example that you posted pretty much means what it says: your system shut down unexpectedly. This can be because it crashed badly enough to shut itself down, or because you either had a power-outage, or held down the power button for four to ten seconds to force a "hard power off".
It's worrisome that your computer was unable to complete any of the earlier repair attempts, suggesting more trouble than average. If your system has been experiencing "BSODs" ("Blue Screen of Death", or "STOP" errors ... these cause either a sudden shutdown or restart), there is a forum here that examines those, and you could post a thread there (including a link to this thread, so the techs could see what we've tried so far). Or, if you haven't been experiencing BSOD errors, for us to continue examining your system, we could have you try the SysNative information collecting app, and trying a Performance Monitor report, too. If no BSOD errors are involved, you'd post the results here in this forum, if a lot of BSODs are involved, you could post the info in the BSOD forum. Here's the link to the collection app, with the instructions, too ---
https://www.sysnative.com/forums/bs...windows-10-8-1-8-7-vista-post303.html#post303
You'll notice the instructions mention running a few diagnostics -- I'd recommend that as well. Some computers come with diagnostics built-in (check your computer's user guide). If no built-in diagnostics are available, you can try MemTest86+ to test the memory, and the hard drive diagnostics from the manufacturer of the hard drive inside your computer. Your favorite search engine should yield results for the hard drive diagnostics. MemTest86+ is one of the free tools on the free "UBCD" diagnostic disk (which also has a few hard drive diagnostics included too [though these aren't tremendously up-to-date]) ... Ultimate Boot CD - Overview
Let us know if the diagnostics detect trouble.
I'm guessing that your computer has more issues going on than just the inability to launch mail and calendar. The error message example that you posted pretty much means what it says: your system shut down unexpectedly. This can be because it crashed badly enough to shut itself down, or because you either had a power-outage, or held down the power button for four to ten seconds to force a "hard power off".
It's worrisome that your computer was unable to complete any of the earlier repair attempts, suggesting more trouble than average. If your system has been experiencing "BSODs" ("Blue Screen of Death", or "STOP" errors ... these cause either a sudden shutdown or restart), there is a forum here that examines those, and you could post a thread there (including a link to this thread, so the techs could see what we've tried so far). Or, if you haven't been experiencing BSOD errors, for us to continue examining your system, we could have you try the SysNative information collecting app, and trying a Performance Monitor report, too. If no BSOD errors are involved, you'd post the results here in this forum, if a lot of BSODs are involved, you could post the info in the BSOD forum. Here's the link to the collection app, with the instructions, too ---
https://www.sysnative.com/forums/bs...windows-10-8-1-8-7-vista-post303.html#post303
You'll notice the instructions mention running a few diagnostics -- I'd recommend that as well. Some computers come with diagnostics built-in (check your computer's user guide). If no built-in diagnostics are available, you can try MemTest86+ to test the memory, and the hard drive diagnostics from the manufacturer of the hard drive inside your computer. Your favorite search engine should yield results for the hard drive diagnostics. MemTest86+ is one of the free tools on the free "UBCD" diagnostic disk (which also has a few hard drive diagnostics included too [though these aren't tremendously up-to-date]) ... Ultimate Boot CD - Overview
Let us know if the diagnostics detect trouble.
Hi again .... sorry if I'm a little rushed in my answers again, my workload is still a little crazy ....
I'm guessing that your computer has more issues going on than just the inability to launch mail and calendar. The error message example that you posted pretty much means what it says: your system shut down unexpectedly. This can be because it crashed badly enough to shut itself down, or because you either had a power-outage, or held down the power button for four to ten seconds to force a "hard power off".
It's worrisome that your computer was unable to complete any of the earlier repair attempts, suggesting more trouble than average. If your system has been experiencing "BSODs" ("Blue Screen of Death", or "STOP" errors ... these cause either a sudden shutdown or restart), there is a forum here that examines those, and you could post a thread there (including a link to this thread, so the techs could see what we've tried so far). Or, if you haven't been experiencing BSOD errors, for us to continue examining your system, we could have you try the SysNative information collecting app, and trying a Performance Monitor report, too. If no BSOD errors are involved, you'd post the results here in this forum, if a lot of BSODs are involved, you could post the info in the BSOD forum. Here's the link to the collection app, with the instructions, too ---
https://www.sysnative.com/forums/bs...windows-10-8-1-8-7-vista-post303.html#post303
You'll notice the instructions mention running a few diagnostics -- I'd recommend that as well. Some computers come with diagnostics built-in (check your computer's user guide). If no built-in diagnostics are available, you can try MemTest86+ to test the memory, and the hard drive diagnostics from the manufacturer of the hard drive inside your computer. Your favorite search engine should yield results for the hard drive diagnostics. MemTest86+ is one of the free tools on the free "UBCD" diagnostic disk (which also has a few hard drive diagnostics included too [though these aren't tremendously up-to-date]) ... Ultimate Boot CD - Overview
Let us know if the diagnostics detect trouble.
Y'day, some difficulties were experienced in replying and I had no other method of contacting you. Well, I've yet not experienced any BSOD problem and my system works quite smoothly and all other apps are functional except Mail and Calendar. Earlier, maps was also not functional, but on reinstalling all apps (with the method you suggested), maps has become functional but Mail and Calendar are still not ready to function.
Secondly, I tried to download the executable file of SysNative information collecting app from the link suggested by you but Norton security system installed in my computer declared it unsafe and removed it spontaneously.
Thirdly, I wonder, if Mail and Calendar app is probably not atoll available in my computer store (Where all other apps are stored in windows 10) for re installation. Rest after your further guidance...
OldGrayGary
Visiting Expert
- Jan 25, 2013
- 599
Hi again
You might be able to install the SysNative info collecting app from Safe Mode. I would expect that Norton might block it in Normal mode, but perhaps it would give you the option to allow it. If not, you could disconnect from any networks or the Internet, temporarily turn Norton off, run the info collection app, then turn Norton back on, then reconnect to your networks.... The app does look for Administrative level details: I'm surprised that Norton didn't ask your permission before removing it. But each protector service is different -- the good part is that at least you know Norton is "on the job".
As far as another quick-fix attempt ... you can try the Microsoft Apps Troubleshooter, and if that doesn't help, try reinstalling only the Windows communication apps (Mail, Calendar, People) from the PowerShell. Here's an article with the steps and links: http://www.thewindowsclub.com/windows-10-mail-calendar-freezes-windows-10
An important detail in that article is to check that you have installed all the latest Windows Updates, and checked in the Windows Store for updates to your communications apps.
If you can get the SysNative info collecting app to install & run, I'll have a look at the data if you're successful.
Good luck!
You might be able to install the SysNative info collecting app from Safe Mode. I would expect that Norton might block it in Normal mode, but perhaps it would give you the option to allow it. If not, you could disconnect from any networks or the Internet, temporarily turn Norton off, run the info collection app, then turn Norton back on, then reconnect to your networks.... The app does look for Administrative level details: I'm surprised that Norton didn't ask your permission before removing it. But each protector service is different -- the good part is that at least you know Norton is "on the job".
As far as another quick-fix attempt ... you can try the Microsoft Apps Troubleshooter, and if that doesn't help, try reinstalling only the Windows communication apps (Mail, Calendar, People) from the PowerShell. Here's an article with the steps and links: http://www.thewindowsclub.com/windows-10-mail-calendar-freezes-windows-10
An important detail in that article is to check that you have installed all the latest Windows Updates, and checked in the Windows Store for updates to your communications apps.
If you can get the SysNative info collecting app to install & run, I'll have a look at the data if you're successful.
Good luck!
Dropbox link to access a zip file is given below for your kind preview.Hi again
You might be able to install the SysNative info collecting app from Safe Mode. I would expect that Norton might block it in Normal mode, but perhaps it would give you the option to allow it. If not, you could disconnect from any networks or the Internet, temporarily turn Norton off, run the info collection app, then turn Norton back on, then reconnect to your networks.... The app does look for Administrative level details: I'm surprised that Norton didn't ask your permission before removing it. But each protector service is different -- the good part is that at least you know Norton is "on the job".
As far as another quick-fix attempt ... you can try the Microsoft Apps Troubleshooter, and if that doesn't help, try reinstalling only the Windows communication apps (Mail, Calendar, People) from the PowerShell. Here's an article with the steps and links: http://www.thewindowsclub.com/windows-10-mail-calendar-freezes-windows-10
An important detail in that article is to check that you have installed all the latest Windows Updates, and checked in the Windows Store for updates to your communications apps.
If you can get the SysNative info collecting app to install & run, I'll have a look at the data if you're successful.
Good luck!
Dropbox - SysnativeFileCollectionApp.zip
OldGrayGary
Visiting Expert
- Jan 25, 2013
- 599
Hi - thanks for the files. I'll take a look at them this evening. In the meantime, go ahead and give the Microsoft Apps Troubleshooter a try, and check that your Windows Updates are up-to-date.
I'll check back here in a bit.
I'll check back here in a bit.
Hi - thanks for the files. I'll take a look at them this evening. In the meantime, go ahead and give the Microsoft Apps Troubleshooter a try, and check that your Windows Updates are up-to-date.
I'll check back here in a bit.
Windows updates are up-to-date.
Windows 10 Mail and Calendar app freezes or not working - steps upto 4 are followed. downloaded and run special troubleshooter as administrator.
Universal Guru steps attended and program 'fixwin10 for windows 10' downloaded from www.thewindowsclub.com and run the system file checker also re-registered the store apps. Also run the DISM utility. Rest on hearing from you,
OldGrayGary
Visiting Expert
- Jan 25, 2013
- 599
Hi again - I didn't get a chance to look at your files yet - some emergencies with a few clients popped up - and all the Easter things (big family get together in a few hours) ...
I hadn't seen thewindowsclub.com's "FixWin10" collection of troubleshooters and fixes before: did you have any success with their repairs? If Mail and Calendar still aren't working after all that, let's hope we'll find clues in your info files. Thanks for uploading them.... now all I need is a little time!
By the way, I've been guessing that Mail and Calendar simply never start. Did I guess right? (Or do they partially start, but behave badly?)... I'll get to your file as soon as I can. And if you are celebrating Easter with family: Happy Easter!
I hadn't seen thewindowsclub.com's "FixWin10" collection of troubleshooters and fixes before: did you have any success with their repairs? If Mail and Calendar still aren't working after all that, let's hope we'll find clues in your info files. Thanks for uploading them.... now all I need is a little time!
By the way, I've been guessing that Mail and Calendar simply never start. Did I guess right? (Or do they partially start, but behave badly?)... I'll get to your file as soon as I can. And if you are celebrating Easter with family: Happy Easter!
Hi again - I didn't get a chance to look at your files yet - some emergencies with a few clients popped up - and all the Easter things (big family get together in a few hours) ...
I hadn't seen thewindowsclub.com's "FixWin10" collection of troubleshooters and fixes before: did you have any success with their repairs? If Mail and Calendar still aren't working after all that, let's hope we'll find clues in your info files. Thanks for uploading them.... now all I need is a little time!
By the way, I've been guessing that Mail and Calendar simply never start. Did I guess right? (Or do they partially start, but behave badly?)... I'll get to your file as soon as I can. And if you are celebrating Easter with family: Happy Easter!
Happy Easter to you and your entire family.
Here is the link to download this small users' friendly program for your perusal.
http://www.thewindowsclub.com/fixwin-for-windows-10
Mail and Calendar simply never start. Take your own time. I can always access my two email accounts through respective websites or via path Settings>Accounts> Your Email and accounts
OldGrayGary
Visiting Expert
- Jan 25, 2013
- 599
Hi again
I've been looking at your files, but still have a few error logs to go through. There seems to be a bit more trouble than we might have been expecting. Windows Update, in particular, has been producing a rather amazing amount of errors, along with a few other notables (KMS Nano, ACDSee, Norton, and Adobe are all contributing rather consistently large quantities of errors also) .... I'll need to think for a step-by-step plan (or set of plans, from which you can choose) - when I finish examining the files.
In the meantime - try downloading and running the Windows Update Troubleshooter for Windows 10
Windows Update Troubleshooter - Windows Help -
The background service ("BITS" = a background transfer service) that Windows Updates needs to have running seems to be constantly stopping. Of course, you can't get any updates if the service keeps conking out. See if the troubleshooter can coax it back to life long enough to get the latest updates.
I actually don't expect the troubleshooter to work, but I figure we might as well try. There are likely issues with file versions, permissions, out of date drivers (your Intel 945G drivers especially) ... a few not-so-compatible programs .... etc. .... that may have tangled things up enough that the troubleshooter will "run into trouble" itself :)
Be back after I finish looking at the "total picture"
I've been looking at your files, but still have a few error logs to go through. There seems to be a bit more trouble than we might have been expecting. Windows Update, in particular, has been producing a rather amazing amount of errors, along with a few other notables (KMS Nano, ACDSee, Norton, and Adobe are all contributing rather consistently large quantities of errors also) .... I'll need to think for a step-by-step plan (or set of plans, from which you can choose) - when I finish examining the files.
In the meantime - try downloading and running the Windows Update Troubleshooter for Windows 10
Windows Update Troubleshooter - Windows Help -
The background service ("BITS" = a background transfer service) that Windows Updates needs to have running seems to be constantly stopping. Of course, you can't get any updates if the service keeps conking out. See if the troubleshooter can coax it back to life long enough to get the latest updates.
I actually don't expect the troubleshooter to work, but I figure we might as well try. There are likely issues with file versions, permissions, out of date drivers (your Intel 945G drivers especially) ... a few not-so-compatible programs .... etc. .... that may have tangled things up enough that the troubleshooter will "run into trouble" itself :)
Be back after I finish looking at the "total picture"
Hi again
I've been looking at your files, but still have a few error logs to go through. There seems to be a bit more trouble than we might have been expecting. Windows Update, in particular, has been producing a rather amazing amount of errors, along with a few other notables (KMS Nano, ACDSee, Norton, and Adobe are all contributing rather consistently large quantities of errors also) .... I'll need to think for a step-by-step plan (or set of plans, from which you can choose) - when I finish examining the files.
In the meantime - try downloading and running the Windows Update Troubleshooter for Windows 10
Windows Update Troubleshooter - Windows Help -
The background service ("BITS" = a background transfer service) that Windows Updates needs to have running seems to be constantly stopping. Of course, you can't get any updates if the service keeps conking out. See if the troubleshooter can coax it back to life long enough to get the latest updates.
I actually don't expect the troubleshooter to work, but I figure we might as well try. There are likely issues with file versions, permissions, out of date drivers (your Intel 945G drivers especially) ... a few not-so-compatible programs .... etc. .... that may have tangled things up enough that the troubleshooter will "run into trouble" itself :)
Be back after I finish looking at the "total picture"
Downloaded and run Windows Update Troubleshooter for Windows 10 and no error or solution reported. Thanks for kind efforts.
OldGrayGary
Visiting Expert
- Jan 25, 2013
- 599
Hi again
I'm curious to hear what you see if you manually visit Windows Updates (Start Menu > Settings > Update & Security > Windows Update), click on "Check for Updates", and see if any updates install OK. ... [In the files, your "BITS" service was "Stopped"... that background service is needed for Windows Update to run]
PowerShell method of system image repair
In your error logs, there were a fair number of errors having to do with corrupted files in your WinSxs folder, which is something the DISM process can usually help with. Try the following to fix the file corruption issue:
1) Click the Windows 10 Start Menu
2) Select All Apps
3) Scroll down, and click on the Windows PowerShell folder icon
4) Right-click Windows PowerShell, and select Run as Administrator
5) Answer Yes to Allow.
6) From the PowerShell prompt, type the following commands, in order, letting each one complete before starting the next.
....... Dism /Online /Cleanup-Image /StartComponentCleanup
....... Dism /Online /Cleanup-Image /RestoreHealth
....... SFC /scannow
See if those commands finish successfully or not.
_______________
A few other things I'd recommend: uninstall your uninstallers - all three of them - until the troubleshooting is over. That's too many hands stirring the pot, especially the Advanced Uninstaller Pro, which runs a realtime monitoring module that is not helping things. The Revo version on the computer is out-of-date, and "Registrar Registry Manager" - which has the "Registry Backup and Restore" component is just a straw breaking the camel's back. After your system is working properly again, I'd advise trying life without third-party Registry programs: even the best of them require careful handling, so that they don't cause more harm than good. The built in Registry tools in Windows 10 should be enough for most tasks.
A few other things to remove or update:
1) Remove KMS Nano (it's redundant, you don't need it, and it fills up your error logs with a ton of errors)
2) Remove MagicISO (you can reinstall it after troubleshooting is done, if you need it: and if you make sure to use the latest Win10 compatible version)
3) Remove Total Commander (you can reinstall it after troubleshooting is done, if you need it: and if you make sure to use the latest 64-bit Win10 compatible version)
4) See if you HP Printer has a newer driver for 64-bit Windows 10 - if so, remove the old and install the new.
5) Remove ALL your Adobe programs (you can reinstall the most recent versions after troubleshooting is done. Use the 64-bit versions when re-installing! Your current version of the Adobe updater is out of date, and producing far too many errors)
6) Remove ACDSee software (you can re-install after troubleshooting is done: the current program is stuffing the error log with errors)
7) You really, really, really need to update the Intel 945G video drivers on your system - your current drivers are from 2012 - and use the latest 64-bit versions.
Also consider:
1) Run diagnostics for the system memory and hard drive. Some PCs have built-in diagnostics, available from a function-key at system power on (before Windows loads). If yours has the built-in diagnostics, run them - on as thorough settings as possible. If you don't have any built-in, MemTest86+ is a good free tool to test the memory with, and download the diagnostics for your hard drive from the hard drive manufacturer's support website (your Seagate hard drive would use a tool called "Sea Tools", your Transcend USB external should have diagnostics available on their website.
2) Adding a little more memory. Bumping the system memory from 2 GB to 4 GB would help performance quite a bit, and reduce the amount of errors due to "timeouts".
Let us know how it goes.....
I'm curious to hear what you see if you manually visit Windows Updates (Start Menu > Settings > Update & Security > Windows Update), click on "Check for Updates", and see if any updates install OK. ... [In the files, your "BITS" service was "Stopped"... that background service is needed for Windows Update to run]
PowerShell method of system image repair
In your error logs, there were a fair number of errors having to do with corrupted files in your WinSxs folder, which is something the DISM process can usually help with. Try the following to fix the file corruption issue:
1) Click the Windows 10 Start Menu
2) Select All Apps
3) Scroll down, and click on the Windows PowerShell folder icon
4) Right-click Windows PowerShell, and select Run as Administrator
5) Answer Yes to Allow.
6) From the PowerShell prompt, type the following commands, in order, letting each one complete before starting the next.
....... Dism /Online /Cleanup-Image /StartComponentCleanup
....... Dism /Online /Cleanup-Image /RestoreHealth
....... SFC /scannow
See if those commands finish successfully or not.
_______________
A few other things I'd recommend: uninstall your uninstallers - all three of them - until the troubleshooting is over. That's too many hands stirring the pot, especially the Advanced Uninstaller Pro, which runs a realtime monitoring module that is not helping things. The Revo version on the computer is out-of-date, and "Registrar Registry Manager" - which has the "Registry Backup and Restore" component is just a straw breaking the camel's back. After your system is working properly again, I'd advise trying life without third-party Registry programs: even the best of them require careful handling, so that they don't cause more harm than good. The built in Registry tools in Windows 10 should be enough for most tasks.
A few other things to remove or update:
1) Remove KMS Nano (it's redundant, you don't need it, and it fills up your error logs with a ton of errors)
2) Remove MagicISO (you can reinstall it after troubleshooting is done, if you need it: and if you make sure to use the latest Win10 compatible version)
3) Remove Total Commander (you can reinstall it after troubleshooting is done, if you need it: and if you make sure to use the latest 64-bit Win10 compatible version)
4) See if you HP Printer has a newer driver for 64-bit Windows 10 - if so, remove the old and install the new.
5) Remove ALL your Adobe programs (you can reinstall the most recent versions after troubleshooting is done. Use the 64-bit versions when re-installing! Your current version of the Adobe updater is out of date, and producing far too many errors)
6) Remove ACDSee software (you can re-install after troubleshooting is done: the current program is stuffing the error log with errors)
7) You really, really, really need to update the Intel 945G video drivers on your system - your current drivers are from 2012 - and use the latest 64-bit versions.
Also consider:
1) Run diagnostics for the system memory and hard drive. Some PCs have built-in diagnostics, available from a function-key at system power on (before Windows loads). If yours has the built-in diagnostics, run them - on as thorough settings as possible. If you don't have any built-in, MemTest86+ is a good free tool to test the memory with, and download the diagnostics for your hard drive from the hard drive manufacturer's support website (your Seagate hard drive would use a tool called "Sea Tools", your Transcend USB external should have diagnostics available on their website.
2) Adding a little more memory. Bumping the system memory from 2 GB to 4 GB would help performance quite a bit, and reduce the amount of errors due to "timeouts".
Let us know how it goes.....
On following the path start Menu> Settings > Updats & Securities > Windows Update, I found a notification stating thatHi again
I'm curious to hear what you see if you manually visit Windows Updates (Start Menu > Settings > Update & Security > Windows Update), click on "Check for Updates", and see if any updates install OK. ... [In the files, your "BITS" service was "Stopped"... that background service is needed for Windows Update to run]
PowerShell method of system image repair
In your error logs, there were a fair number of errors having to do with corrupted files in your WinSxs folder, which is something the DISM process can usually help with. Try the following to fix the file corruption issue:
1) Click the Windows 10 Start Menu
2) Select All Apps
3) Scroll down, and click on the Windows PowerShell folder icon
4) Right-click Windows PowerShell, and select Run as Administrator
5) Answer Yes to Allow.
6) From the PowerShell prompt, type the following commands, in order, letting each one complete before starting the next.
....... Dism /Online /Cleanup-Image /StartComponentCleanup
....... Dism /Online /Cleanup-Image /RestoreHealth
....... SFC /scannow
See if those commands finish successfully or not.
_______________
A few other things I'd recommend: uninstall your uninstallers - all three of them - until the troubleshooting is over. That's too many hands stirring the pot, especially the Advanced Uninstaller Pro, which runs a realtime monitoring module that is not helping things. The Revo version on the computer is out-of-date, and "Registrar Registry Manager" - which has the "Registry Backup and Restore" component is just a straw breaking the camel's back. After your system is working properly again, I'd advise trying life without third-party Registry programs: even the best of them require careful handling, so that they don't cause more harm than good. The built in Registry tools in Windows 10 should be enough for most tasks.
A few other things to remove or update:
1) Remove KMS Nano (it's redundant, you don't need it, and it fills up your error logs with a ton of errors)
2) Remove MagicISO (you can reinstall it after troubleshooting is done, if you need it: and if you make sure to use the latest Win10 compatible version)
3) Remove Total Commander (you can reinstall it after troubleshooting is done, if you need it: and if you make sure to use the latest 64-bit Win10 compatible version)
4) See if you HP Printer has a newer driver for 64-bit Windows 10 - if so, remove the old and install the new.
5) Remove ALL your Adobe programs (you can reinstall the most recent versions after troubleshooting is done. Use the 64-bit versions when re-installing! Your current version of the Adobe updater is out of date, and producing far too many errors)
6) Remove ACDSee software (you can re-install after troubleshooting is done: the current program is stuffing the error log with errors)
7) You really, really, really need to update the Intel 945G video drivers on your system - your current drivers are from 2012 - and use the latest 64-bit versions.
Also consider:
1) Run diagnostics for the system memory and hard drive. Some PCs have built-in diagnostics, available from a function-key at system power on (before Windows loads). If yours has the built-in diagnostics, run them - on as thorough settings as possible. If you don't have any built-in, MemTest86+ is a good free tool to test the memory with, and download the diagnostics for your hard drive from the hard drive manufacturer's support website (your Seagate hard drive would use a tool called "Sea Tools", your Transcend USB external should have diagnostics available on their website.
2) Adding a little more memory. Bumping the system memory from 2 GB to 4 GB would help performance quite a bit, and reduce the amount of errors due to "timeouts".
Let us know how it goes.....
_______________________
Windows Update
There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help.
Definition Update for Windows defender - KB2267602 (Definition 1.217.121.0) - Error )x80240017
Retry
_______________________________
On clicking retry, I was informed as under:-
Your device is Uptodate Today 6.33 AM
On clicking Windows Update, I was informed Your device is Uptodate Today, 6.38 AM
____________________
By following all six steps, all three commands were run in succession and they finished their run successfully
_______________
I've removed KMS Nano, Magic ISO, Total Commander, Adobe, ACDSee, Advanced Uninstaller programs as suggested by you. Revo is kept for the time being to remove any program from the root.
I'm not aware of any uninstaller known as 'Registrar Registry Manager'. There is one program Registry Removal and Restore' by Acelogix. Is it same program? I'm not aware from where it has come? HP Drivers are up to date. It has been checked.
Guide me further in downloading and installing new drivers for 945G. Is this site safe to download?
Intel 945G Drivers Download for Windows 1 , 8.1, 7, Vista, XP
I've downloaded seatools and run for various tests. All tests passed 100 percent. Also downloaded MemTest 86+ but not yet put into use.
OldGrayGary
Visiting Expert
- Jan 25, 2013
- 599
Hi again
Thank you for your detailed answers. (Very nice)
Intel 945G drivers
For the Intel 945G graphics driver, I was surprised to find that late November 2013 is going to be the most recent 64-bit driver available. You can download the driver directly from Intel. Here's the link:
https://downloadcenter.intel.com/do...or-Driver-for-Windows-7-64-exe-?product=81526
The driver says that it's for 64-bit Windows 7 - since there aren't any others to be found on the Intel site, it looks like that is the most recent.
Try not to download drivers from any sites other than your computer manufacturer's site, the device manufacturer's site, or Microsoft. Most of the download sites have "tag along" downloads or "driver utilities" that are going to do more harm than good. The most recent Intel driver on the site you mentioned was for 2009 (the original date for the first version). Ugh.
We'll hope that the slightly-newer driver will reduce the graphics driver errors in EventViewer (& help with overall performance & stability).
Uninstallers
It looks like the "Registry Backup and Restore" module from AceLogix might have arrived either on its own, or as part of "Ace Utilities" ... since you have downloaded some third-party utilities: if the utilities came from generic download sites, you might have acquired more than expected (some sites add their own extra "tag-alongs" to the download). See if you can find Ace Utilities or any entries showing AceLogix in Control Panel's "Programs and Features" - you can uninstall it from there. When we're done with the troubleshooting, if you'd like you can re-run the SysNative info collector, and hopefully the info will have improved quite a lot. [.... P.S. the Ace module "Registry Backup and Restore" has the same name as a module in a different collection of utilities - from a different vendor - called "Registrar Registry Manager" ....]
Windows Update & Windows Defender
The error you saw for Windows Update that mentions Windows Defender usually happens when Defender has already started to download and install the latest updates. It's usually not a real problem (since the update finishes, and works). But Windows Defender probably shouldn't need to run on your computer, since you have Norton Security. I'm surprised the Norton Security didn't disable Windows Defender when Norton was installing the first time. Norton is a very "strict dude" - it scans everything for everything: so Windows Defender is redundant - and can cause system performance issues when both Windows Defender and Norton are trying to scan the same thing at the same time. You can turn off Windows Defender's "real-time protection" permanently, since you have Windows 10 Pro, by using Group Policy Editor. Here's how:
1) Click or tap on the Windows 10 Start Menu icon
2) Type gpedit.msc and press Enter on your keyboard.
3) If prompted, select Allow.
4) Navigate through the menus = Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Windows Defender.
5) In the Windows Defender section, you should find the policy Turn off Windows Defender --- double-click on that.
6) In the window that opens, set the state of the policy to Enabled.
7) Click OK to exit.
Since Norton Security monitors your system for all sorts of changes, you should be better off without Defender getting in the way. If you ever need to re-enable Windows Defender (for example, if you stop using Norton for some reason) simply revisit Group Policy Editor's Windows Defender section, and set the "policy state" to disabled or not configured. That will restore Windows Defender to its default configuration.
Diagnostics
Very glad to hear that the hard drive tested well. If you need a good source for MemTest86+, it is included on the free bootable utility CD called the "UBCD" ("ultimate boot CD") ... I've used these CDs for years and years: so long as you download them directly from Ultimate Boot CD - Overview --- it should be malware-free and "tag-along" free --- [Never pay for a UBCD: it is open-source, so if any site charges for it - they are violating the open-source license (and are likely a dodgy site if so).]
_______________
Current Status
Since the DISM and SFC /scannow file system commands completed successfully --- that's good news. The fact that Windows Updates completed successfully is also good news. Do the Mail and Calendar apps open successfully yet?
If not, the procedure I posted a link to in post #10 of this thread might work this time (since you've cleaned up much of the component files). That link takes you to a thewindowsclub.com guide to reinstalling only the Windows Communications apps (Mail, People, Calendar).
I'm hoping that most all other apps and programs are now working OK?
.... I'll stay tuned.
Thank you for your detailed answers. (Very nice)
Intel 945G drivers
For the Intel 945G graphics driver, I was surprised to find that late November 2013 is going to be the most recent 64-bit driver available. You can download the driver directly from Intel. Here's the link:
https://downloadcenter.intel.com/do...or-Driver-for-Windows-7-64-exe-?product=81526
The driver says that it's for 64-bit Windows 7 - since there aren't any others to be found on the Intel site, it looks like that is the most recent.
Try not to download drivers from any sites other than your computer manufacturer's site, the device manufacturer's site, or Microsoft. Most of the download sites have "tag along" downloads or "driver utilities" that are going to do more harm than good. The most recent Intel driver on the site you mentioned was for 2009 (the original date for the first version). Ugh.
We'll hope that the slightly-newer driver will reduce the graphics driver errors in EventViewer (& help with overall performance & stability).
Uninstallers
It looks like the "Registry Backup and Restore" module from AceLogix might have arrived either on its own, or as part of "Ace Utilities" ... since you have downloaded some third-party utilities: if the utilities came from generic download sites, you might have acquired more than expected (some sites add their own extra "tag-alongs" to the download). See if you can find Ace Utilities or any entries showing AceLogix in Control Panel's "Programs and Features" - you can uninstall it from there. When we're done with the troubleshooting, if you'd like you can re-run the SysNative info collector, and hopefully the info will have improved quite a lot. [.... P.S. the Ace module "Registry Backup and Restore" has the same name as a module in a different collection of utilities - from a different vendor - called "Registrar Registry Manager" ....]
Windows Update & Windows Defender
The error you saw for Windows Update that mentions Windows Defender usually happens when Defender has already started to download and install the latest updates. It's usually not a real problem (since the update finishes, and works). But Windows Defender probably shouldn't need to run on your computer, since you have Norton Security. I'm surprised the Norton Security didn't disable Windows Defender when Norton was installing the first time. Norton is a very "strict dude" - it scans everything for everything: so Windows Defender is redundant - and can cause system performance issues when both Windows Defender and Norton are trying to scan the same thing at the same time. You can turn off Windows Defender's "real-time protection" permanently, since you have Windows 10 Pro, by using Group Policy Editor. Here's how:
1) Click or tap on the Windows 10 Start Menu icon
2) Type gpedit.msc and press Enter on your keyboard.
3) If prompted, select Allow.
4) Navigate through the menus = Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Windows Defender.
5) In the Windows Defender section, you should find the policy Turn off Windows Defender --- double-click on that.
6) In the window that opens, set the state of the policy to Enabled.
7) Click OK to exit.
Since Norton Security monitors your system for all sorts of changes, you should be better off without Defender getting in the way. If you ever need to re-enable Windows Defender (for example, if you stop using Norton for some reason) simply revisit Group Policy Editor's Windows Defender section, and set the "policy state" to disabled or not configured. That will restore Windows Defender to its default configuration.
Diagnostics
Very glad to hear that the hard drive tested well. If you need a good source for MemTest86+, it is included on the free bootable utility CD called the "UBCD" ("ultimate boot CD") ... I've used these CDs for years and years: so long as you download them directly from Ultimate Boot CD - Overview --- it should be malware-free and "tag-along" free --- [Never pay for a UBCD: it is open-source, so if any site charges for it - they are violating the open-source license (and are likely a dodgy site if so).]
_______________
Current Status
Since the DISM and SFC /scannow file system commands completed successfully --- that's good news. The fact that Windows Updates completed successfully is also good news. Do the Mail and Calendar apps open successfully yet?
If not, the procedure I posted a link to in post #10 of this thread might work this time (since you've cleaned up much of the component files). That link takes you to a thewindowsclub.com guide to reinstalling only the Windows Communications apps (Mail, People, Calendar).
I'm hoping that most all other apps and programs are now working OK?
.... I'll stay tuned.
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