[SOLVED] Windows 10 hangs on restart but boots ok post shutdown?

T

The Don

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May 29, 2015
Posts
83
As per subject.... got me stumped.... not sure how this is even possible?

Shutdown - boots OK
Restart - boot up hangs at the blue windows logo...

Assistance greatly appreciated.

Thanks,
Don
 
The difference has to do with the the way Restart and Shutdown differ. A restart causes the PC to perform a full shutdown and all drivers are unloaded and processes stopped. A shutdown puts your PC into a type of hibernation with many drivers and processes kept in hibernation in a hiberfile (a type of virtual memory) ready to start up again quickly from where you left off.

My guess is that some process or service hangs when it is restarted from scratch but restoring it from the hiberfile seems to be OK. It may be related to a problem with the disk drive so consider doing some drive tests. See the hardware tutorials section of the forum for more details.
 
Make sure you have a valid backup of your drives.

Open an elevated command prompt by clicking the Start button, type cmd then, CTRL+SHIFT+ENTER. An elevated Command prompt should open.

In this prompt type powercfg /h off Hit ENTER.

Now try to restart.

If you want to turn hibernate back on simply type in the prompt powercfg /h on

Explanation of Hibernation
 
You can also try disabling Fast Startup (in the energy menu, by clicking CHOOSE WHAT THE ON/OFF BUTTON DO).
 
philc43 said:
I don't think Fast-Startup is the problem because when a Restart is chosen a fast startup is not performed, the restart overrides it.
Click to expand...

While I agree with you entirely on this, if Fast Startup is indeed on, turning it off will likely cause precisely the same issue to occur after a Shutdown if the issue is what you posit.

I'd definitely try the two things I've already proposed before even considering turning Fast Startup off (which I always do, if it's on) because doing so before whatever needs to be fixed is fixed will likely result in a non-booting system.
 
I have tried the powercfg /h off and run SFC with no errors - DISM running now... but it may also be related to windows 10 updates... last update failed..
 
Okay there is something weird happening here.... reboot (restart or after power down) is erratic. SFC and DISM run with no improvement.
Any suggestions as to the next step? Perhaps I need to upload a LOG file? Thanks.
 
Please open an elevated command prompt (Run as Administrator) and type the following to generate a system power report on your desktop:

powercfg /systempowerreport /output %USERPROFILE%\Desktop\systempower-report.html

Please zip the file and attach it to your next post. Many thanks!
 
It seems at one point it took 23 minutes to restart the system? As @philc43 mentioned, it would be best if you could provide the logs, in particular it will be interesting to see if there is any information about services becoming hung.

I would also suggest - if you haven't done so - to perform a clean boot as well.
 
From the logs it looks as if your system is trying to do a startup repair every time it turns on.

Code: 
+++ WER3 +++:
Fault bucket , type 0
Event Name: StartupRepairOnline
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.19041.546
P2: 10.0.19041.1
P3: Hewlett-Packard
P4: 0
P5: 0
P6: AutoFailover
P7: 1
P8: FaultyLCUInstalled
P9:
P10:

This would suggest a faulty cumulative update.

Code: 
Event[80]:
  Log Name: System
  Source: Microsoft-Windows-StartupRepair
  Date: 2021-05-12T14:47:06.5460000Z
  Event ID: 1141
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Spare
  Description:
Last installed LCU may be preventing Windows from starting.

See if you can reverse the changes by uninstalling it - check in update history for the latest cumulative update.

Wise Boot assistant is running and seems to have been incorrectly set up:

Code: 
Event[65]:
  Log Name: System
  Source: Service Control Manager
  Date: 2021-05-12T15:09:06.7280000Z
  Event ID: 7030
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Spare
  Description:
The Wise Boot Assistant service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Event[66]:
  Log Name: System
  Source: Service Control Manager
  Date: 2021-05-12T15:09:06.7280000Z
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-21-3072538732-3729210881-806176986-1001
  User Name: SPARE\donle
  Computer: Spare
  Description:
A service was installed in the system.

Service Name:  Wise Boot Assistant
Service File Name:  C:\Program Files\Wise\Wise Care 365\BootTime.exe
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  LocalSystem

There may be other things but I would try to remove the Boot analysis software if it is not working correctly and then see if you can uninstall the last cumulative update. If this fails, I would see if you can System Restore to an earlier point in time before these problems started.
 
Has a Repair Install been attempted?

A Repair Install, in my experience, tends to fix a multitude of issues in one fell swoop. And there is absolutely nothing to be lost by doing one.
 
Thanks Philc43 and Brian; I have deactivated wiseboot - I think.... how do I do a repair install (always seems to be a few options)?
 
The Don said:
how do I do a repair install (always seems to be a few options)?
Click to expand...
Have you read Brian's instructions here?

Could you please provide a screenshot of the WiseBoot service entry in the Service Control Manager? You'll just need to enter services.exe in the search box on the Start menu.
 
Thanks, looks like the service is disabled from starting at boot. Have you had any issues with shutdown/restart times?
 

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